Customer Service Data Entry
Resume:
Mandy McHenry Newcomer
Reisterstown,MD 21136
Qualification Summary:
Administrative Associates with professional experience
Working in fast- paced environment. Strong organizational, technical,
Interpersonal skills, trustworthy, ethical, discreet, committed to
superior customer service, confident and posed in individuals at all
levels Data Entry, Payment Poster,Charge Entry, Claim Processing,
Numeric 1000kpm, Intermediate office skills, Intermediate MS,Intermediate
MS Outlook, Intermediate MS Excel Group wise,
Customer Service, Fax Machines,, Mcnet,
Copy Machines, fax Machine, Typing 60wpm, Window’s 95 thru 7, Problem Solving,
Host/MHC,
Employment Highlights:
Mobilex/Acct Temps
04/2013-06/2013
Separates payments into batches by type and prepares batch header sheet.
Posts payments to accounts according to the line of service and service
Dates to ensure accurate payment status and accurate account activity
According to department process.
Post cash within 1 business day of receipt.
Identifies overpayments and notifies collectors for processing according
to policy.
Researches unidentified payments within 1 business day of receipt.
Transfers payment not processed at the location to Corporate Cash for
handling.
Reconciles batches to posted payments daily.
Prepares adjustments for approval if applicable.
Post adjustments within one business day of receipt (Must be segregated
from cash application duties).
Keeps supervisor informed of areas of concern and problems identified.
Notifies supervisor if cash posting function becomes backlogged beyond
one business day.
Completes all reports according to schedule
Performs other tasks as assigned to support the goals of the
organization.
United Healthcare
11/2009-02/2010
Claims Processor
• Utilizing claim facts processing platform
• Monitoring claim reports and recovering outstanding dollars for current
claims
• Notating claims and updating spreadsheets
Service Representative
ProMarketing Inc
05/2005 - 05/2007
• Set flooring products to planogram and maintenance as well as build
displays.
• Order signage and information on products
• Help customers with any questions they might have
• Give associates and customers PK's (product knowledge)
• Do surveys on PDA and take pictures of work completed
Making sure there is a lot of communication with Home Dept MOD.
G.B.M.C
12/2003 - 09/2004
Registration Clerk/Data Entry
• Enter in all demographics and insurance information in a fast and
timely manner.
• Maintained 5 different clients from doctor office’s and hospitals
• Call to verify insurance information, Effective date and ID number.
• Priced Cpt codes for hospital charts.
Johns Hopkins Healthcare
12/2002- 12/2003
Claim Pre-logger/Data Entry
• Enter in data on a wide variety of different types of medical Hfca and
institutional (UB92).
• Deal with many business claims on a daily basis including Kaiser,
Priority Partners, and EHP.
• Responsible for all procedures to ensure proper payment of claims to
include screen prints of problems with any claims that were not paid
correctly.
• Maintained and exceeded the current monthly standard production of data
entry claims, front end loading of claims with a 2% or lower error
rate.
• Determine whether or not a claim is pended for a later review or
auto-adjudicated for payment according to data entry by writing
member's numbers, provider's numbers, and servicing numbers on each
claim
Toyota Financial
08/00-12/2002
Data Entry
Various positions. Enter in all decals from cars and edit information
with any updates as possible so customer service is able to fully supply
customers appropriately
American Radiology
07/1997-12/99
Payment Poster/Refund Clerk:
• Worked in the billing department for JHU, was responsible for printing
out medical records and pulling E.O.B.'s,
• Called insurance companies for additional information, Id numbers, and
Effective date.
• Post payments to all medical assistant and JHU payment batches
Education:
Owings mills High school
High School Diploma-1994-1998
University of Phoenix - Business Management-Present
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