Administrative Assistant Customer Service

Cheri Crosby

QUALIFICATIONS: High energy professional with more than 10 years experience

in all facets of administrative proficiency. Detail oriented using

excellent organizational and analytical skills. Expert in multi-tasking

and prioritizing duties with minimal supervision. Accomplished team

player.

WORK HISTORY:

Administrative Assistant

9/2011 - present, HealthInsight, Las Vegas Nevada (a nonprofit for the

future of health care) Temporary Assignment through Priority Staffing, then

hired as a regular employee February 6, 2012.

. Performs work directly related to assisting the Development Director and

the Hospital Engagement Network team

. Organizes, sets up and attends meetings with internal staff and external

community partners as needed; takes minutes and follows up on items

arising from these meetings.

. Creates, composes, and edits letters of support templates, cover letters,

and other documents as needed.

. Maintains database of active and pending contracts and grants.

. Maintains business development calendar and tasks.

. Assists with SharePoint site development and management.

. Tracking grants and proposals and assisting with assessment of

opportunities.

. Assisting with grants and contracts management activities as needed.

. Organizes and plans events for the Hospital Engagement Network.

Purchasing Administrative Assistant

3/2010 - 9/2011, Get Fresh Sales, Inc., Las Vegas Nevada (Wholesale fruit

and vegetable distributor)

. Assisted in the preparation of purchase orders, contracts and requests.

. Communicated with vendors to find out status of an order.

. Interfaced with all departments and resolved problems and issues.

. Reviewed contract proposals for accuracy.

. Assisted with bi-monthly inventory process.

. Organized and prioritized large volumes of information and calls.

. Scheduled and organized complex activities such as meetings, travel,

conferences and department activities for all members of the department.

. Sorted and distributed mail.

. Typed and designed general correspondences, memos, charts, tables,

graphs, business plans, etc. Proofreads copy for spelling, grammar, and

layout, making appropriate changes. Responsible for accuracy and clarity

of final copy.

. Created spreadsheets for the Director of Purchasing.

8/2009 - 3/2010 Unemployed

General Manager

10/2004 - 8/2009, Interstate Security Services Inc., Las Vegas Nevada

(Provides unarmed security for gated communities, shopping centers,

commercial buildings, showrooms, and boutique hotels)

. Supervised all facets of business to include operations and office

administration for 200+ employee company.

. Managed all account managers, office manager and administrative

assistant.

. Oversaw payroll, human resources, uniforms, accounts payable, accounts

receivable, staffing and operations.

. Responsible for building customer and public relationships and resolved

all customer complaints.

. Represented company at board meetings and presentations to new customers.

. Responsible for creating a website for the company.

. Composed and negotiated proposals and contracts for new and existing

clients.

. Reviewed weekly all schedules that the account managers created for each

client.

. Responsible to keep overtime and uncovered time to a minimum.

. Responsible for all workmen's compensation claims.

. Reviewed all audits.

. Directly authorized all new hires and reviewed all terminations.

. Reviewed all unemployment claims to keep them to a minimum.

. Responsible for various personnel reports to President/CEO of company.

. Increased the business from $2.5 million to $6.5 million by increasing

weekly hours to over 6500 weekly hours.

. Reported directly to President/CEO of company.

Customer Care Coordinator

10/2003 - 9/2004, SDC Technologies, Inc., Henderson Nevada, (Technology

firm providing advanced surface chemistry application services for OEMs

worldwide)

. Primary customer service representative for the largest dedicated coating

facility in the western United States offering spin, dip, and flow

coating capabilities in clean room and laboratory environments. Handled

client

correspondence in regards to the company's production runs for multi-

machine, multi-crew shifts with an average of 240K pieces per week.

. Successfully managed daily reviews with departmental managers by

verifying the status of equipment, schedule compliance and quality issues

are being met to satisfy all customer expectations.

. Responsible for monitoring production schedules, product inventory and

progress of actual job runs. Compared completed job runs to active

orders. Reported discrepancies to management and to clients in order to

maintain accurate run cycles.

. Responsible for processing all purchase orders and made sure that on time

delivery is maintained. Handled order entries and follows progress

through product delivery and invoicing. Promoted sales through

overseeing quoted jobs are expediently delivered to customers within

desired timeframe and in following up on outstanding quotes.

. Responsible for reviewing and resolving all customer complaints.

Successfully implemented technical service requests and held weekly

reviews with production personnel on status and disposition of all that

were open.

Supply Chain Analyst

1/2003 - 8/2003, United Plastics Group, Anaheim California (A full service

manufacturer of precision plastic products and value-added services for the

Electronics, Automotive/ Industrial, Medical, and Consumer markets)

. Managed and oversaw overall supply chain operations, including purchasing

and inventory of materials as well as selection of vendors. Made

recommendations to improve productivity, quality, and efficiency of

operations. Coordinated and resolves issues regarding existing and new

products.

. Negotiated over $160,000 in cost savings of corporate travel expenses.

Initiated corporate wide cell phone cost reduction of $76,000.

Management and negotiation of corporate wide indirect cost savings of

over $1,000,000.

. Prepared presentations and reports for department head.

. Provided administrative support for Executive Vice President.

Customer Support Specialist/Planner

4/2001 - 1/2003, United Plastics Group, Anaheim California (A full service

manufacturer of precision plastic products and value-added services for the

Electronics, Automotive/ Industrial, Medical, and Consumer markets)

. Developed customer relations through daily interaction with clients.

Processed all purchase orders. Directed on time ship schedule of

finished goods and ensured that delivery schedules were met.

. Interfaced with shipping departments and supervised resolution of any

problems.

. Managed all supply and demand reports to ensure production capacity

levels per plant. Launched cycle counts to ensure accuracy of inventory.

Developed production plans based on MPP of customer.

. Coordinated production at two different locations of manufacturing plants

by issuing and overseeing production plans.

. Created and maintained various spreadsheets to maintain desired levels of

finished goods in customer hubs throughout the world. Successfully

produced monthly analysis and reporting of factory purchases based on

bill of materials after assessing production plan.

COMPUTER SKILLS

. Expert in standard Microsoft Office applications including Excel and

Word. Experienced with PowerPoint, Acrobat and Smart Draw.

EDUCATION

. A.A., Business Administration, Tyler Junior College

10971 Bandol Place

Las Vegas, NV 89141

702-***-**** home

702-***-**** cell

*********@*****.***

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