Customer Service Manager

Kyle Hower

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** *. ***** ******,

Lansford, Pennsylvania

***** ****: 484-542-

4742

*****.****@*****.***

Profile

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I am an experienced outside plant communications installation manager. I am

equipped with great leadership skills, exceptional work ethic and

outstanding references. My leadership comes from having 4 years in the

military. My skills in communications and outside plant fiber optic

training is from having two years of in field training with a highly

skilled, educated, and certified trainer in 3 different areas of fiber

optic expertise. I also have experience with managing inventory and

budgeting. I am FOA (Fiber Optic Association) certified.

Core Qualifications

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? leadership / team building

? Management

? troubleshooting and problem solving determined to get a quick and

permanent solution to problems

? OTDR (OJT)

? fiber optic pulling and terminations

? category 6 pulling and terminations

? excellent work ethic

? outstanding customer service skills

? effective communication skills

? auto service excellence qualified

Technical Skills

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Skills Experience Total Years Last Used

fiber optics Troubleshooting 2 years 01-5-2013

(OTDR), pulling,

splicing, terminating,

and documenting

Department Management Inventory, Budgeting, 1 year 1/5/2013

and job management

network trouble shooting 3 years 2 months 01-05-2013

interpersonal customer service 3 years 10 01-05-13

months

Trouble shooting mechanics 7 years 2009

Professional Experience

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Outside Plant Manager

December 2010 to Dec. 2012

Ifone-Neda - Kandahar, Afghanistan

Managing, doing field work as well as running a team. Pulling fiber optic

cable both aerial and underground. Finding a cable route and pulling

category 6. Terminate all ends. Laying pit, duct and utility vaults. I

would also plan and submit all IPB and other plans to COMKAF/ NATO/ ISAF

personnel. Submit cable routes and retrieve all dig and pull permits. I

also set up and adjusted satellite dishes and radios.

Cook/ Maintenance

March, 2007- July, 2008

Buffalo Wild Wings - Westminster, MD

Prepare food and perform maintenance on all equipment as necessary.

Carpentry

October, 2006 to December, 2007

Fallston Supply- Fallston, MD

Perform installations of cabinetry and other finished carpentry.

Mechanic

January 2004 to December 2007

US Army - Maryland

Perform duties as a soldier as well as specialize in vehicle mechanics.

Maintain and repair all wheeled vehicles for the US Army.

Computer and network repair

February 2005 to March 2006

Cori Technologies - Westminster, Maryland

Troubleshoot and repair computers and networks

Education

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Integrated Systems, LLC 2011

Fallbrook, California, USA

Fiber Optics

FOA Certification

Winters Mill High 2006

Westminster, Maryland, United states

Math, Science, Technologies academy

diploma

Carroll County Career and Technology center 2006

Westminster, Maryland, United States

mechanics

diploma

I received my ASE certifications with the completion of this course.

Contact this candidate