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Customer Service Quality Assurance

Location:
United States
Posted:
March 13, 2014

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Resume:

Darius Palmer

**** ********** ** ** ******** MI *9512

Phone: 231-***-****

acc4bt@r.postjobfree.com

Leadership Professional

U.S. Army Section Leader /Team Leader/Business Owner

Expert in: Issue resolution, Problem Solving, Diversity, Customer Service

Experienced Leader Professional with a proven track record of success

within various areas of the industry. The areas include; Discipline,

Critical Thinking, Scheduling, Auditing. I pride myself on continuous

learning and the quality of work that I provide.

Professional strengths include:

Handling highly Conflict resolution Time Management

classified files

Problem Solving Verbal Communication Written Communication

skills skills

Continuous Improvement Leadership Presentation Etiquette

procedures HAACP Knowledge SAP Inventory Control

Technologically proficient in Microsoft Office Suite and all Facets

Experience

Challenge Manufacturing, Walker, MI

February 2014 - Present

Challenge Mfg. Company is a leading Tier 1 automotive manufacturer of

welded assemblies and engineered metal formed products to the global

automotive industry.

Operations Supervisor

. 37-40 direct reports

. Supervise everyday working of department operating process and

increase efficiency of workers for various growth oriented programs.

. Provide training to workers and provide upgrade to various technical

skills.

. Prepare and maintain employee attendance records and provide feedbacks

to employees on same.

. Prepare regular reports, perform audit on various operations and

evaluate processes as per business requirements.

. Analyze and identify all performance related issues and ensure

appropriate steps to prevent loss.

. Provide training to workers and provide upgrade to various technical

skills.

. Maintain and provide efficient backup to supply department and ensure

achievement of all internal and external needs.

Nestle/Gerber Products, Fremont, MI

July 2004 - February 2014

Nestle is one of the largest food corporations in the world, and having

combined with Gerber products has since put them #1 in the infant nutrition

industry.

Quality Technician Team Leader

. Maintain a clean and safe work place in accordance with 5S protocol,

SAP Inventory Control

. Make sure Good Manufacturing Practices (GMP's) are followed at all

times

. Promoting performance improvement and quality assurance programs

throughout the organization.

. Defining quality measures in conjunction with working staff.

. Understanding, evaluating, and executing the tests and procedures

properly.

. Reviewed and handled consumer complaints.

Magna Donnelly, Grand Haven, MI

December 2002- July 2004

Magna Donnelly makes the outside mirrors for all types of automobiles and

is recognized worldwide.

Assembly Team Leader

. Over 10 direct reports

. Work hands on with vendors to ensure completion of parts.

. Enforce company rules regulations and policies.

. Enforce all safety and processing procedures

. Enable effective communications between management and operators

. Train new employees and coach existing employees

. Maintain a clean and safe work place in accordance with 5S protocol

TNT Logistics

July 2000- December 2002

TNT is a large trucking company that delivered parts to different

automobile suppliers.

Team Leader

. 20 direct reports

. Verified the total number of drivers working each day and recommended

additional driver if required.

. Assist and coached dispatchers to meet maximum potential of deliveries

for customers.

. Ensured on time work completion in accordance with established

standards of service.

United States Army, USA

May, 1997-June 2000

United States Army is the oldest and largest branch of the U.S. Military.

Aviation Operations Specialist

. Section Leader

. Maintained highly classified material.

. Processes cross-country and local flight clearances, including

examination for conformance with flight rules and regulations.

. Safeguards classified material.

Education

Bachelors Degree

Business Administration and Management

Cornerstone University, Grand Rapids, MI

Personal Affiliations

Kappa Alpha Psi Inc.



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