Customer Service Sales
Resume:
Dolores M. Garcia-Lozano
Palmdale, Ca. 93551
********@*****.***
Objective
To obtain a challenging position within an organization that will allow me to utilize my
professional abilities developed through more than fourteen years of experience and
successful proven performance within the manufacturing industry.
Skills and Abilities
• A strong knowledge of all matters related to Supply Chain Management.
• Managing vendor bases, negotiate pricing, complying with government
specifications, expediting purchase orders to ensure timely customer demand.
• Resolving accounting issues to ensure timely vendor payment.
• Leading special project assignments and conducting final quality control
inspections prior to manufacturing.
• Effectively and concisely communicating with all levels of management and staff.
• Manage inventory levels and customer J.I.T programs.
• Aware of the importance of excellence in all areas of customer service.
• Learns quickly, academically, and through on the job training.
• Possess strong analytical and problem solving skills, enthusiastic, self-motivated.
• Able to work independently and within a cross functional environment.
• Possess excellent written and verbal skills, well organized, goal orientated, and
able to multi-task.
• Work effectively under pressure as well as perform basic administrative duties
(I.e. faxing, filing, type 50 wpm, 10-key by touch, etc.).
Computer Skills
• Windows 98, 2000, Me, XP, 2007, and Vista.
• MS Office and MS outlook.
• Excel, Word, Works, and, Adobe Acrobat.
• Some Power Point, adding/removing software, and, some trouble shooting.
• The internet.
Experience
2008 – 2009 Marfred Industries - Sun Valley, Ca. (Corporate Office) Inside Sales
Representative
• Receiving all incoming sales calls from new potential customers.
• Responding to all web site based RFQ’s from new potential customers.
• Re-activating any accounts that had not purchased from Marfred for at least 1
year or more.
• Creating all C.O.D and credit card accounts.
• Booking all orders for any account that I was personally responsible for opening or
re-activating.
• Expediting all orders and resolving any credit/payment issues for all said
accounts.
• Also responsible for greeting and working with all walk in customers.
2006 – 2007 City of Palmdale - Palmdale, Ca. - Buyer I
• Processing and converting requisitions to purchase orders.
• Purchasing routine materials (i.e. supplies, equipment, and various services used
City wide).
• Issued and maintained all City cell phones purchased through AT&T (Cingular)
and Verizon wireless services.
• Assisted and when required, lead special project assignments (i.e. Annual City
wide inventory, updating City inventory system, begin donation program for used
computer supplies, etc.)
• Sourced new vendors and commodities.
• Secured an additional 10-15% savings daily on top of already discounted prices.
for all non-contracted purchases.
• Responsible for resolving problem invoices in a timely matter.
• Expedited and conducted all follow up with open purchase orders personally
issued.
• Assisted City co-workers with assistance in properly processing requisitions and
assisted in any other Purchasing related questions with regards to new City wide
system MUNIS (This system was made live for City use July 2006).
• Performed various other related duties when required.
2001 - 2006 Marfred Industries - Lakeview Terrace, Ca. (Manufacturing Plant)
Senior Custom Corrugated Buyer
• Responsible for purchasing all “buyout” materials, tooling, and/or finished goods
for all accounts managed by the Marfred sales force.
• Primary responsibilities included preparation & issuance of all purchase orders,
RFI’s, and RFQ’s (formally and informally).
• Hosted and conducted conferences with potential suppliers.
• Saved an additional estimated 25-30% on all board orders monthly.
• Saved an additional estimated 15-20% on all Cutting Die and Print Die orders
monthly.
• Prepared and submitted month end profit analysis.
• Responsible for receiving purchase orders that were personally prepared.
• Prepared/ issued debit memos.
• Sourced new vendors & commodities.
• Prepared and submitted A/R report for accounting.
• Conducted all follow-ups, and expedited open purchase orders to ensure timely
customer demand.
• Additional responsibilities included the training of two CSR’s, inexperienced with
purchasing procedures, located in our Las Vegas division.
• Trained/supervised the 7 fellow personnel in all purchasing responsibilities,
custom buy out procedures, and cross trained them in both systems utilized within
the custom corrugated division.
2000 – 2001 Marfred Industries - Sun Valley, Ca. (Corporate Office) Buyer
• Prepared and processed all RFQ’s and purchase orders for all paper goods (All
custom orders for corrugated, chip, single face, set-up boxes, tissue, paper,
pallets, mailing tubes, etc.).
• Responsible for providing competitive pricing to company sales force, while
maintaining a profitable margin for the organization.
• Specialized in the recommendation of stock boxes, custom size boxes, and “high-
end” quality printed packaging.
• Purchased all necessary tooling/materials needed to complete any custom order.
• Negotiate all terms and conditions with all new vendors.
• Secured lowest price possible for all purchases and obtained additional discounts
when available.
• Responsible for all item mastering, cost changes, and any other alterations
needed on orders once they had been booked.
1999 – 2000 Marfred Industries - Lakeview Terrace, Ca. (Manufacturing Plant)
CSR/Estimator/Buyer
• As a CSR/Buyer, my responsibilities of being a Buyer and a CSR were combined
due to a restructuration within the organization.
• Obtained and maintained a daily requirement of a 3% discount on all board
orders.
• Assisted the CSR Manager in writing company procedures (quoting, expediting of
orders, order entry, opening warehouse files, cutting warehouse releases, etc.) for
the organizations preparation of becoming ISO 9001 certified.
1997 – 1999 Marfred Industries - Lakeview Terrace, Ca. (Manufacturing Plant)
Buyer
• Purchasing all necessary tooling and materials needed for new custom corrugated
orders (i.e. board, ink, cutting dies, print dies, and litho laminate labels).
• Responsible for performing the last quality check of all orders ready to be
manufactured.
• Securing our lowest possible price from our vendors while maintaining our
organizations standards.
• Prepared the monthly vendor performance analysis.
• Responsible for the selection/elimination of current and/or new vendors.
1995 – 1997 Marfred Industries - Lake View Terrace, Ca. (Manufacturing Plant)
Estimator/CSR
• Quoting all forms of custom corrugated based on customer provided samples and
supplied information (written and verbal).
• Provided customers and company sales force with pricing.
• Prepared and processed new orders.
• Managed J.I.T (warehouse) programs for selected customers.
• Resolved customer service related discrepancies and disputes.
Additional Training
The Learning Tree University Northridge, Ca.
Certified Course for Purchasing Management
Completed entire 4 module course
References Available Upon Request
Contact this candidate