Manager Customer Service
Resume:
Lenore Kay MBA, CMA
Calgary, Alberta T3H 5W8
*******@***.***
SUMMARY
Versatile, result oriented, people focused Financial Management
Professional with proven experience leading, developing, and organizing to
improve business performance. Extensive experience with managing large
teams and implementing new systems, programs, policies and processes.
Experienced in maximizing financial performance, improving management
reporting allowing for effective decision making. Responsible for capital
and SG&A budgets, operations, team building, and employee development.
Self starter, motivated, result oriented team-builder and player who is
able to make decisions.
PROFESSIONAL EXPERIENCE
Husky Energy 2005 - 2013
ASSET MANAGER - SASKATCHEWAN WEST (2010 - 2013)
Responsible for production, reserves, operating costs and developing new
business opportunities for Heavy Oil, Medium Oil and Gas in Saskatchewan
West
. Managed a capital budget of over $200 MM including the asset
retirement obligation portfolio for all of Heavy Oil;
. Coordinated the identification and implementation of new opportunities
within core development and exploration step out areas including
implemented first heavy oil waterflood;
. Coordinated strategies for maximum asset development and reserve
recovery, production optimization and capital program execution
(including a 5 year plan);
. Coordinated the business and technical analysis of land and property
acquisitions, farm-ins, and other joint venture operations;
. Worked closely with the Geology and Geophysics Manager in the
formulation and execution of exploitation strategies.
. Managed relations with the production team to optimize production
while keeping operating costs within budget;
. Collaborated with Operations, Drilling and Completions, Facility
Engineering, Construction, Health Safety and Environment, Marketing,
industry partners, government officials, and the public to achieve the
business unit and corporate objectives;
. Ensured effective and efficient application of proven and innovative
engineering technologies to maximize oil and gas recovery including
but not limited to secondary recovery and MEOR;
. Provided coaching and mentoring, and facilitating the career
development of 9 engineering staff;
. Participated in strategic planning and decisions as part of the Heavy
Oil and Gas management team.
BUSINESS DEVELOPMENT & INNOVATION MANAGER (2008 - 2010)
Lead strategic direction for performance management, application support,
business productivity and the safety and loss prevention departments.
. Provide financial and performance management support for Exploration &
Production Services including budgeting for over $32 M as well as
capital reporting for $1 billion in projects;
. Ensure all systems within E&PS are properly maintained and leveraged
to minimize total cost of ownership;
. Proactively managing business processes to support the initiative of
lowering costs by 20% from rig release to on production;
. Proactively manage safety and loss prevention for the E&PS to ensure a
consistent focus on safety initiatives;
. Business lead on corporate projects such as implementation of purchase
orders, portfolio planning and capital reporting initiatives.
. Managed a team of over 30 direct reports
DRILLING & COMPLETIONS SERVICES MANAGER (2005 - 2008)
Primary objective to support the D&C groups with financial reporting,
spearheading system improvements and regulatory reporting.
. Implemented a procurement process capturing approximately $1 billion
in capital;
. Responsible for software implementations and upgrades including a
major software replacement;
. Led continuous improvement initiatives of over $1.5 M year on year;
. Ensure all well licences and down-hole regulatory reporting was
completed on time with no high risk enforcements.
. Developed performance measures for a group of over 30;
. Develop, coach and enhance a team including career development,
employee appraisals and salary reviews.
K.C. Holdings Inc. 2004 - 2005
CONTROLLLER
Responsible for overall business management including cash flow and general
accounting including profit and loss statements for 26 limited
corporations.
. Improved cash flow in all companies by a minimum of 15%;
. Implemented master and variable budgets;
. Prepared tools to analyze new projects and establish risk/return
matrices;
. Oversee a staff of 5 direct reports;
. Implemented new ERP system.
Husky Energy 1997 - 2003
COMMERCIAL SALES/BUSINESS MANAGER (2001-2003)
Responsible for commercial development within Alberta ensuring new
locations have strategic importance. Ensuring Husky meets or exceeds its
financial hurdles with new market opportunities. Work closely with
marketing department creating and developing marketing material. Assist
senior management with developing long-term growth strategies and strategic
business plans. Ensure that Husky's brand and image are maintained.
. Compile, analyze, translate and present strategic market trends to
senior management;
. Successfully identified over $5 million new market opportunities
ensuring these opportunities met both qualitative and quantitative
corporate hurdles;
. Increase market share by 15% each year while maximizing profitability
by collecting and analyzing market trends;
. Instrumental in aiding strategy sessions, creating business plans and
5 year budget projections.
DISTRICT MANAGER (1997- 2000)
Responsible for directing activities including recruiting, hiring,
training, team development, customer service, sales and profit objectives,
brand image and community involvement and obtaining results of up to 30
retail gasoline, convenience, restaurant and carwash locations.
. Responsible for 43 million litres of fuel and cash flow of $3.5
million;
. Responsible for new business/capital developments and implementing
go/no go decisions that increased overall profitability by 10%;
. Recruited and cultivated over 15 new retailers over a two year time
span and was Chairperson for developing improved procedures for
attracting and training retailers;
. Increased customer service image marks to a minimum of 80% in three
distinct territories;
. 15% of retailers in each territory awarded Standards of Excellence
awards;
. Handled and administered Health, Safety and Environmental matters;
. Awarded Husky's District Manager of the year in 1997 (only year award
was presented).
Centrecorp Management Services 1995 - 1997
PROPERTY MANAGER
Managed a portfolio consisting of over 4.5 million dollars and expenditures
of over 3 millions dollars. Developed contracts with contractors and
established a management calendar outlining contract expirations and rates.
Responsible for budgeting and cash flow projections for eight shopping
centres.
. Negotiated annual contracts to improve profitability;
. Supervised major capital expenditures;
. Responsible for all tenant negotiations, relocations and lease
renewals.
EDUCATION
Certified Management Accountant (CMA) 2003
Master of Business Administration (MBA) 2001
Queen's University
Bachelor Degree in Commerce (Major in Finance) 1995
University of Alberta
Bachelor Degree in Arts (Major in Sociology) 1992
University of Alberta
COURSES
Introduction to Reservoir Engineering, PetroSkills 2013
Introduction to Seismic, PetroSkills 2012
Business Acumen, Husky Energy 2011
Production Operations, PetroSkills 2011
Evaluating Canadian Oil & Gas Properties, Sproule 2011
Principles of Strategic Sourcing & Category Management, Husky Energy 2010
International Financial Reporting Standards - CMA, 2009
Evaluating Risks in Upstream Companies - Piece, 2008
Fundamentals of Project Management - Husky Energy, 2006
Drilling Engineering - Enform, 2005
Strategic Senior Management Leadership Program - Husky Energy, 2003
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