R esume of L iliana Cartiglia

L i l iana Cartiglia

Ragusa, Italy

+39 -093*-****** Email: l i l i anaca rtigli acc47p@r.postjobfree.com

Objective:

To obtain a responsible position as a housekeeper.

Obtaining a position as a housekeeper, util izing over 10 years of experience working on

four and five star hotels and high upkeep residences.

Professional Experience:

Housekeeper, Casina D i Grotta D i Ferro, Ragusa, I t aly

2012-present

Responsibilit ies include management, cleanliness and upkeep of rooms and public

a reas. Responsible for guest and housekeeping of entire departments. Supervise

l aundry and cleanliness. Purchase food and equipments. Coordinate between

housekeeping crew and other staff. Responsible for breakfast room and breakfast

p reparation. Responsibil ities includes management and coordination of housekeeping

staff and other crews. Cleanliness and upkeep of rooms and common areas for guests

a nd visitors. Supervise laundry and maintain standards of neatness.

Assistant Executive Housekeeper, Hotel Montreal, Ragusa, Sicily I t aly 2007-

2011

Responsibilit ies include direct report to executive housekeeper. Assist in control and

d irect housekeeping operations. Di rect associates of housekeeping department.

Responsible for overall function areas of laundry, landscape and public area.

Assisting in directing housekeeping operations. Responsible for overall management of

l aundry, landscaping and common areas. Reported directly to the executive

housekeeper.

Assistant Executive Housekeeper, Residence Le Logge, Ragusa, Sicily, I t aly

2003- 2007

Responsibilit ies include direct report to executive housekeeper. Assist in control and

d irect housekeeping operations. Responsible for overall function areas of laundry,

l andscape and public areas. Assist in coordinates of staff shifts.

Assisted executive housekeeper in managing housekeeping staff and related operations.

D irectly responsible for management and upkeep of common areas and landscaping as

well as laundry operations.

Ski lls:

Knowledgeable on the upkeep levels of four and five star hotels and residences.

Great customer service attitude and effective verbal and written communication

skil ls.

Proficient in handling diverse situations and requests.

Basic computer skills.

Fluent in English verbal and written.

Fluent in Italian verbal and written.

Strong abil ity to handle the staff and work pressure.

In-depth knowledge of the material, equipment and processes for professional

c leaning and housekeeping.

Pleasing personality.

Proficient at arranging, organizing and executing successful parties.

Education:

Istituto Magistrale H ighschool of Ragusa, 1986

Housekeeping certificate with Aia Servizi Agency, Ragusa, Sicily, June 2009.

References:

Available upon request.

Contact this candidate