Customer Service High School

Syra Zahid Bokhari

**** ******** ***** *.*.

Calgary, AB T2A 2T4

Cell: 403-***-****

Email:******@*******.***

OBJECTIVE: Seeking a part time Customer Service position in a company that offers a variety

of challenges and opportunities, where I can utilize my skills and experience to make a

meaningful contribution.

SUMMARY OF QUALIFICATIONS

• More than one year experience in customer services

• Analytical, result oriented and quick learner

• Detail oriented, quality oriented, and able to work well under pressure

• Excellent interpersonal and communication skills

• Willing and eager to learn new procedures and methods

• Highly organized and efficient

• Professional attitude toward quality of work

• Work well independently and as well with others

• Honest and reliable

• Hard working, organized and punctual

• Good and accurate data entry skills

• Energetic, enthusiastic with productivity attitude and devoted to work

• Good computer skills for MS Office tools i.e. MS Word, MS excel, MS Outlook

PROFESSIONAL EXPERIENCE

Fema Fashions, Lahore July 2005 – Jan 2011

Store Sales Associate (Cashier)

Interact with customers, answering customer questions, seeing to customer needs

Helping them make decisions about their purchases

Register operation, ringing up purchases and storing money

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct

and that there is adequate change

Maintain clean and orderly checkout areas

Assist customers in purchases

Greet every customers with a smile

Thank every customers for their business and invite them back

Screen and direct phone calls and visitors as appropriate; answer questions and provide

information to the public; refer complaints and questions to appropriate department or staff

member for resolution.

Bank of Nova Scotia, Calgary

Bank Teller Feb 2004 to Sep 2004

• Received and counted working cash at beginning of the shift

• Accepted cash and cheque for deposit, processed cash withdrawals, and check accuracy

of deposit slips

• Performed specialized tasks such as preparing cheques, personal money orders

• Issued traveler's cheques and exchanging foreign currency

• Performed services for customers such as ordering bank cards and cheques

• Recorded all transactions promptly, accurately and in compliance with bank procedures

• Balanced currency, cash and cheques in cash drawer at end of each shift

• Answered inquiries regarding chequing and savings accounts and other bank related

products

• Attempted to resolve issues and problems with customer's accounts

Wal-Mart, Calgary

Cashier Jun 2003 to Dec 2003

• Handled cash transactions with accuracy

• Responsible for counting and balancing cash register at the end of each shift

• Answered customers' questions, and provided information on procedures or policies

• Provided fast and efficient service to customers

• Received and served customer’s orders in a friendly manner

• Computed and recorded totals of transactions.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change

• Maintained clean and orderly checkout areas

• Requested information or assistance using paging systems

EDUCATION

Business Administration Management Diploma 2013-2014

Reeves College Calgary, Alberta

Lester B. Pearson High School Calgary, Alberta 2000-2003

Received High school Diploma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate