Customer Service Medical
Resume:
Creandra L. Lovett
Akron, Ohio United States 44313
***********@***.***
Objective
To obtain a medical or business position in a facility that will further
advance my professional growth.
Work Experience
Catastrophe Management Solutions, Hudson, Ohio 03/2014 - Present
United States
Claims Processor/Customer Service Representive3
. Making initial contact calls and follow-up calls to Insureds
. Tracking claims process and compliance
. Researching prior losses
. Notifying and updating agents
. Monitoring faxes and e-faxes for proper distribution
. Prompt technical support
Preferred Diagnostic Sleep Center, Brooklyn, Ohio 10/2006 - 06/2012
United States
Sleep Technician
. Prepares patient and equipment for ordered testing
. Interviews patient to determine sleep disorder issues and to explain
testing procedures
. Performs and documents testing
. Monitors patient throughout testing and intervenes as necessary to
resolve patient needs or equipment issues under minimal supervision
. Interprets and reports results of sleep studies
. Prepares, calibrates, repairs and maintains equipment required for
testing
. Determines and reports needed repairs/replacementsOther duties as
assigned
Benefit Services, Copley, Ohio United States 09/2002 - 10/2006
Customer Service Representative
. Provided excellent customer service through high volumes of inbound and
outbound calling
. Researched and responded to customer inquiries and resolved their issues
in a timely manner
. Explained and quoted benefits coverage to customers
. Followed up on claims and explained the status of claims to customer
. Determined eligibility for coverage for customers
. Updated customer information in the system
. Used strong attention to detail while entering data
. Followed HIPPA guidelines and professionally handled all sensitive
customer information
Kenmore Family Practice, Akron, Ohio United States 08/2001 - 09/2002
Medical Assistant
. Provide excellent customer care
. Greeted patient warmly
. Answered any questions or concerns that they had
. Checked vitals
. Sent and followed up on lab specimens
. Scheduled appointments
. Updated medical records
. Completed data entry
. Followed HIPPA guidelines and professionally handled all sensitive
patient information
Education
A.S.S.E.T./ Urban League of Akron Akron, Ohio 1994 - 1994
United States
Computer, business education, word perfect, excel, power point, and
accounting
Bath Manor Nursing Center Akron, Ohio United States 1991 - 1991
State Tested Nursing Assistant.
Accredited Sleep Technology Education Program 2009 - 2012
United States
Certification in Sleep Education
Completed A-Step self study modules
American Heart Association Brooklyn, Ohio United 2012 - Present
States
CPR Registered
Skills
. Excellent customer service
. Medical terminology
. Medical claims processing
. Inbound/outbound calling
. Insurance eligibility verification
. Data Entry
. Microsoft Office tools
. Superior communication, both oral and written
. Scheduling and verifying patients appointments
. Positive, professional, and courteous
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