Customer Service Management

LISA N. ABE, CMP

West Hills, CA

949-***-**** www.linkedin.com/pub/lisa-abe/9/4ab/b67 ********@*****.***

Certified meeting planner with six years of experience managing all aspects of customer & internal

events, conferences, meetings, and tradeshows in the pharmaceutical and healthcare industry.

Proven ability to balance priorities, meet tight deadlines, and produce superior quality. Known for

thriving in dynamic, high-pressure environments. Expertise includes:

• •

Strategic / Tactical Planning Analytical and Creative Thinker

• •

Project Management Customer Service

• •

Collateral Development Team Player

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Vendor Management Domestic and International Experience

PROFESSIONAL EXPERIENCE

CHG HEATHCARE SERVICES, Fort Lauderdale, FL 2012 – 2013

Corporate Meeting Coordinator, Corporate Events Nov 2012 – June 2013

Responsible for managing all aspects of meeting and events, including contracts, vendor selection

and working with cross-functional teams

• Provide meeting planning services including vendor negotiations, budget analysis, room and

audio-visual set-up, transportation, and menu selection

• Prepare, track, and summarize budgets for annual meetings. Responsible for billing

reconciliation

• Research venues for various events and meetings based on the details of the program, number

of attendees, type of event and desired outcome

• Provide regular communications to all participants ensuring details of the event are

understandable and project status is communicated as necessary

• Responsible for managing and implementing programs and events for 400+ employees

BAXTER HEALTHCARE CORPORATION, Westlake Village, CA 2004 – 2011

Meeting Planner, Global Branding and Conventions Jun 2006 – Oct 2011

Management of planning and onsite logistics, hospitality, and collateral for meetings/special events

at international and domestic BioScience conventions. Responsibilities include site selection and

management, vendor and contract negotiations, budget tracking and reporting, registration and

transportation logistics planning. Supported educational and commercial programs ranging from

advisory boards, study update meetings, employee events, congresses, and brand re-launches

• Negotiation of hotel and vendor contracts. Contract management and budget tracking has

resulted in a savings of $100K+

• Provided on-site services, audio-visual management, meeting room set-up, transportation,

entertainment, accommodations, and food/beverage management liaison for up to 700

attendees

• Development and implementation of custom event-registration websites and surveys.

Standardization of the process resulted in reduction of time required for registration and

elimination of errors

• Built and maintained relationships with vendors, suppliers, customers and exhibitors. Partnered

with a network of DMC representatives

• Executed event collateral and materials from conceptualization to on-site distribution for up to

400+ internal and external customers: premium distribution and room drops

• Interfaced with global and regional regulatory and legal functions to ensure all events, programs,

and materials are in compliance with healthcare regulations (including Sunshine Act and country

specific regulations)

• Management of the global advertising and promotion review process for event collateral to

ensure compliance with corporate, industry and regulatory standards

LISA N. ABE PAGE TWO

Executive Assistant, Global Marketing Feb 2004 – Jun 2006

Delivered high-level administrative support to 3 directors and 6 managers within the global marketing

and leadership teams. Expanded the responsibilities which included management of departmental

budgets, forecasts, marketing programs and initiatives.

• Managed projects related to customer focus meetings / events and ad hoc requests associated

with global conventions

• Coordinated domestic and international meetings 20+ meetings per year and travel for up to 50+

people from all levels of management and vendors

• Collaborated with product teams to prepare monthly reports and updates for 4 groups within

global marketing to senior management

• Worked with finance and procurement teams to develop a streamlined budgeting and invoicing

process for 8 cost centers which saved time for product managers and ensured timely payments

to vendors

AMGEN, Thousand Oaks, CA 2004

Contractor thru Act-1

Administration Coordinator II, Process Development & Analytical Science Feb 2004 – Aug 2004

Supported to head of department, 3 directors and 50 team members from the analytical science

teams, coordinated candidate interviews and additional ad hoc projects.

• Aided the management of 150+ database entries and collaborated with teams for their monthly

project status reporting

• Assisted with projects to aide in overflow support for Process Development administrative staff.

• Managed meeting and events 60+ on-site and off-site for team building events, interviews and

meetings

EDUCATION

BS, Marketing, University of Arizona, Eller College of Business, Tucson, AZ

CERTIFICATIONS

CMP Certification –completed July 2012

Meeting Planning Certificate Program, California State University – Long Beach, Long Beach, CA

VOLUNTEER

Habitat for Humanity – Southern Florida 2012 - 2013

Northern California Hemophilia Golf Tournament and Silent Auction 2004 – 2006

Southern California Hemophilia Golf and Tennis Tournament 2006 – 2011

Annual Toy Drive – Southern California Hemophilia Foundation 2004 - 2010

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