Rafael E. Sklabounos

**** ********* ****** . **, ** 10471

646-***-**** . acc41s@r.postjobfree.com

IT-PROJECT MANAGER / SENIOR SYSTEM ADMINISTRATOR

Effectively Integrating Technology with Business

PROFILE

Innovative and experienced technical IT manager with a record of developing

and supporting successful solutions incorporating a wide range of

applications and technologies. Recognized and tasked by executive

management to improve organizational effectiveness and efficiency through

the proper practice of development principles. More than 20 years of

experience managing SDLC of IT services, including design, data analysis,

and quality assurance. Exemplary track record in leading teams in strategic

project initiatives and guiding companies through consultive process

implementation techniques. Innovative and forward-thinking leader utilizing

progressive methods for team building and knowledge transfer. Diverse

understanding of planning and directing various highly complex projects and

effectively reducing company costs through innovative utilization of

resources. Accurately define user needs and align offerings with identified

requirements.

CORE COMPETENCIES

Project Management . Process Re-engineering / Improvement . Performance

Optimization

Client Relationship Management . Technology Integration . Infrastructure

Management

Business Strategy . Resource and Capacity Planning . Configuration .

Quality Control .

Operations / Helpdesk Management . Change Management . Business Continuity

PROFESSIONAL EXPERIENCE

Marsh & McLennan Companies 2012 to

11/2013

Lead Technical Coordinator / IT Consultant / PM

Led technical coordination for Windows 7 deployment to 3000+ Oliver Wyman

laptops. Assesed hardware & application compatability and benchmarked

performance testing. Worked with development team to create Dell Automated

Deployment kits for preconfigured installations. Developed & scheduled UAT.

Coordinated & communicated deployment schedules and progress, around

traveling employees; local, national, and international arrivals. Assessed

processes & policies to determine what would be retired or replaced. Worked

with security team to meet business compliance. Documented necessary

changes for IT support. Provided support as needed.

United Nations Federal Credit Union 1995

to 2011

Sr. Systems Administrator/Support Analyst/Supervisor, 2006 to 2011

(Reorganization: Position changed due to Core Systems conversion.) Managed

daily monitoring, upgrading, integrating, maintaining, and supporting of

windows clients (XP, 7), servers (2003, 2008), applications & devices in a

200+ server, secure 3 tier, VMware, Citrix, SAN, LAN/WAN environment. Kept

production, lab, and DR servers in sync for testing and business

continuity, using Advocent KVM remote access. Backup Win OS & SQL DB for

requested, and disaster recovery. Troubleshoot issues with OS, Apps,

devices, firewall, routers and 3rd party connections. Worked independently

and with team(s) on restoring services and redirected/escalated issues to

tier 3 support when needed. Managed requirements gathering, analysis,

design, development, testing, and acceptance for new projects.

rafael e. sklabounos

PAGE 2

United Nations Federal Credit Union (continued)

Information Technology Manager, 1999 to 2006

Served numerous roles, including Operations Manager, Technical Manager,

Project Manager, Release & Deployment Manager and Helpdesk Manager. Manager

and 'Service Plus' Coach to 4 helpdesk/operators. Supported branches in New

York, Rome, Nairobi, Geneva, and Vienna to meet department SLAs. Managed

daily operations on AIX/DB2 system. Installed, upgraded, and maintained

windows servers (NT, 2000, 2003) and clients (2000, 98, XP). Managed Change

and Release & Deployment of service systems for software and hardware

enhancements. Created and maintained IT system and operational

documentation. Served as overall IT operations SME for Business and IT

project initiatives like entire infrastructure re-design, core system

changes and re-defining AD group policy(s).

Systems Operator, 1995 to 1999

McGraw-Hill Employees Federal Credit Union

1990 to 1995

Computer Operator / Administrator

EDUCATION / TRAINING

Ashford University-Business Information Systems (present) . American

Management Association - IT Management . Global Knowledge - UNIX 1 / 2 .

Wave Technologies - MCP . Pace University-Information Systems

PROFESSIONAL DEVELOPMENT

Skill Soft . WIN XP- Introduction/Installing/Up & Running on/Backup &

Security

WIN 2003 Server - Administration & Service Support/Managing Server/System

Security

WIN 7 - Introduction/First look for IT Pros/Installing, Upgrading and

Migrating

Configuring Network Connectivity/Monitoring, Backing up, and Restoring

Solaris 9 - File System and Storage/Administration/Management tools/Naming

Services/Networking Security - Administration/Management & Operation

Practices/ITIL

Technical Proficiencies

Platforms: Win 7, Vista, XP, 2000, 98, 95, NT, 3.11; 2008, 2003, 2000 & NT

Server, DOS 6.22, Novell 3.5 & 4.0, Unix AIX, Solaris 9, OS/2,

OS X 10.6, 10.7, Citrix ICA, Exchange 2003 & 2000, SL Mail

Hardware: HP, IBM, Dell, RISC 6000, Thales 8000 HSM, Diebold Optria

ATM,1060xi ATM,

Cisco 2500 Switches, HP, Xerox, Canon, & Ricoh All-In-One

Printers, CDM, RSA Key,

iPhone, Smasung Galaxy, Blackberry, Toshiba, Lenovo, & Dell

Laptops, iMac, Macbook Pro, Polycom A/V System, NEC NEAX2000 PBX

Software: MS Office Suite 2013, 2010, 2007, 2003, 2000, 97, Citrix

XenApp/XenDesktop, Citrix Remote Portal, PC Anywhere, Ghost,

McAfee, Symantec, VMware, MS SQL, MS Visio, PC Aims,

TotaleChecks, Advocent KVM, Dameware, Card Wizard, Imagesoft

Nautilus, CSFi Card Management, Track-IT, IIS, LANDesk, Crash

Plan, B.E.S.

Networking: TCP/IP, DHCP, DNS, WINS, Wireless 802.11, VPN, VoIP, Dial-

up

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