Sales Customer Service
Resume:
Norman Chavez
Amberstone Lane
San
Ramon Ca 94582
***********@*****.***
Summary of Qualifications
Record keeping and data management
Sales
Cold calls
Training Doctors and team
Proficiency in Maintaining Accounts
Exceptional oral & written English communication skills
Keen on detail, highly organized
Brand and product development skills
Organizational and motivational communication skills
Maintaining relationships with Dr's and staff
History in increasing growth and proven results such as quality, customer
service
Demonstrated loyalty, only 2 companies in over 28 years of employment
Experience in introducing new products. Q.A using calipers, micrometers,
pin gauges
Professional Experience
Ormco
2/2013-Present
Ormco Clinical Trainer
. Worked trade shows introducing our scanner and speaking to Dr's
. Trained Dr's and team on the LYTHOS scanner all over the United States
. Scheduled training visits, follow up visits, calls to offices all over
the United States
. Scheduled arrangements for trainings with offices, flights, hotels etc.
. Developed plans and followed out strategies
. Worked with sales rep's demoing scanners in offices
. Downloading and installing software
. Served as the Dr's go to tech/person on trouble shooting
. Worked with the sales rep's to ensure quality and office needs
Cadent Inc.-Aligntech-Invisalign
11/2011-1/2013
ITero Clinical Trainer/Sales
. Worked study clubs introducing our scanner and speaking to Dr's
. Trained Dr's and team on the iTero scanner all over the United States and
Canada
. Scheduled training visits, follow up visits, calls to offices all over
the United States and Canada.
. Scheduled arrangements for trainings with offices, flights, hotels etc.
. Developed plans and followed out strategies for sales coverage to bring
in more sale's to the team.
. Sold 10 Scanners during my training visits. Sold to Dr's that just
stopped by to see what the scanner was all about
. Served as the Dr's go to tech/person on trouble shooting
. Worked as the inside sales rep for the office. Responsible for 30 Scanner
sales
Allure Dental Studio
8/2010-11/2011
Sales/Customer Service
. Worked study clubs, speaking to Dr's on our product line
. Brought in 8 to 11 new accounts a month by calling and visiting
offices
. Made 35 to 50 out bound calls a day
. Visited 5 to 15 office a day
. Brought back 15% of drop off accounts
. Q.A all products out of lab using calipers, micrometers, pin gauges
. Set meeting with Dr's to show them how we could help their office
selling Dr's on product line of services
. Worked with CAD-CAM design
. Analyze returned product for cause of failure. Document all
investigations
. Data entry as necessary to track and trend complaint data, Prepare
weekly, monthly reports
. Assist in presentation of complaint data. May interact with other
departments regarding failure issues.
. Established good business relationships with Dr's and office staff for
products but and technical support. Provided world-class products and
services to consumers
. Followed up on new and old accounts. Advance case planning. Filled in
at the bench when needed
Microdental Lab, Dublin CA
1981-7/2010
Sr Technical Advisor/Sales/Q.C Tech (January 2005 -July 2010)
. Established good business relationships with Dr's and office staff for
products but at the same time gave adequate support.
. Sales techniques were applied and resources were fully utilized to
their utmost level.
. Brought back 32% of drop off accounts back to the lab
. Maintained effective and fast customer care services and customer
retention programs
. Provided world-class products and services to consumers
. Developed plans and strategies for sales coverage and marketing
implementation
. Brought in 8 to 10 new accounts a month by calling and visiting
offices
. Ensured that appropriate planned Q.C cases out of the lab using
calipers, micrometers, pin gauges & loops.
. Evaluated bad Impression's reduced remake rate from 10% to 2.5%. By
finding out what was being done wrong
. Analyzed returned product for cause of failure. Document all
investigations and increased the revenue from redo work Saved the lab
thousands of dollars on rework
Clinical Support/Sales/Tech (June 2000-January 2005)
. Worked Core 1, 2,3 and 7 Training courses at LVI. Added 3 new accounts
from every course
. Handled LVI course cases, up sold Dr's on our product line
. Set meetings with Dr's, and brought in 3 new accounts from every
course
. Confirmed Dr's and staff requirements with cases
. Checked Imps for bubbles, pulls, etc
. Lead in the achievement of sales and collection targets
. Managed and implemented marketing communication programs
. Educated Doctors and staff on proper prescriptions protocols
Team Leader - Crown and Bridge, Mac, Captek, M2M, Zirconia departments
(1990-2000)
. Deployed lean flow manufacturing at laboratory
. Ran the largest team in the lab - 12 techs
. Took the team from billing $7000.00 a day to $14,000.00
Dental Tech (1981-1990)
. Grinder/Finisher - Ground 60 to 80 units a day
Education
DVC - AA
Ultra Tech School of Dental Technology, Concord, CA - CDT
Las Vegas Institute, Las Vegas NV - Core 1, 2 3 and 7
Lean Flow Manufacturing
Dale Carnegie sales and customer service
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