Customer Service Representative

Shavonne S. Rabb

**** *. ******** ***., ******, Texas 75216 214-***-**** ************@*******.***

OBJECTIVE

To obtain a position within a field where I can grow and utilize my skills.

EDUCATION

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University of Phoenix September 13, 2008

Associates of Arts in Health Administration, 3.52 GPA

University of Phoenix December 6, 2010

Bachelor of Science in Human Services/Management, 3.63 GPA

University of Phoenix December 17, 2012

Masters in Health Administration/Informatics 3.67 GPA

EXPERIENCE

Dallas County Clerk October, 2012 – Present

Handling customer car registration, title transfers, disability applications, assignment of disability

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placards, license plates, and permits. Responsible for updating basic information for each customer

and processing documents in a timely manner to be submitted to the state for approval.

Homeland Healthcare Customer Service Representative December, 2010 – May,

2012

Handling customer medical benefits, consultation, payment processing, updating information, and

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sending cancellation requests, policy changes and cancellation, training new hires.

AT&T Outbound Collections/Reports Team August, 2008 – August,

2010

Utilizing AT&T’s outbound dialing system; account balances past due and current, payment

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processing, plan changes, placing blocks on the accounts, etc. Handling account suspensions, balance

transfers; address updates, disputes resolved, etc.

United Health Care Customer Service Representative May, 2007 – August,

2008

Assisting customers with benefits concerning their health coverage, quoting benefits to doctor

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offices and insurance holders, explaining The claims process, verifying claims, updating customer

information, updating fax information for accounts in the system.

Brinks Home Security Customer Service Representative June, 2003 – May, 2007

Assisting customers with home security accounts, data entries, order entry, research, billing and

problem solving.

Fujitsu Network Services

Detail Engineer February, 2000 – July, 2002

Responsible for engineering specifications and defining rewired materials for installation projects.

Effectively coordinated with Telco Engineers and Field Installation Engineers in a professional manner.

Experienced in dissection and interpretation of TEO’s and Sales Orders into engineering concept records,

such as system design. Specifications include the addition and removal of Sonet and Fiber Optic

equipment and all associated materials. This includes, but is not limited to, DSX-1 and DSX-3 panels,

also Fujitsu’s FLM 600, FLM 150, FLM 2400, Flash 192 and FACTR. Customers; database and records

were also updated in the form of floor plans, cable rack plans, power distribution plans, grounding

schematics, fiber raceway plans and lighting plans. Having dealing with Bell South, Bell Atlantic North,

Adelphia Business Solutions, Lucent, and ADC.

U.S. Army Reserve

Transmissions Systems Operator/Automated Logistical Clerk February, 1993 – December, 2000

Transmitted and received messages through computer and radio, interacted with high authorities and

personnel for Motor Pool Department. Kept record of all information concerning the motor vehicles

department, data entry, typing, filing and faxing.

CERTIFICATES

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Fujitsu Network Services, Richardson, TX April, 2000

Certificate – Basic Specwriting

GTE Internetworking, Lewisville, TX October, 1999

Certificate – Smallworld RME System

U.S. Army Signal School, Ft. Gordon, GA June, 1993

Certificate – Transmissions Systems Operator

SKILLS

Typing, faxing, Word, Excel 4.0 and 7.0, Microsoft Office, PowerPoint, Kronos, Word Perfect,

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Word 6.0 and 7.0, MS Dos 6.22, Office 97,Collections, Accounts Receivables, Problem Solving,

Posting Payments, Payment Transfers, Data Entry, Smallworld, Microstation, Tab/db, Mastermind,

Vivaldi, EIDB, Small CAD, TBS, J.D. Edwards and Legacy, Kronos, Paradox, Word-processing, and

Peoplesoft

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