Customer Service Manager

Marva Ross

**** ******* ******

Sumter, South Carolina 29153

Home: 803-***-****

Cell: 803-***-****

E Mail: ***********@*****.***

Career Focus

Current student working towards an Associates degree in Nursing. I am detail oriented with strong

problem solving skills and the ability to learn concepts quickly. I am proficient and looking for an

opportunity to use my knowledge and experience to help growth in my selected employer.

Skill Highlights

•Excellent verbal and written communication skills.

•Exceptional leadership skills.

•Received a Most Dedicated Award from Sykes Enterprises.

•Self motivated with a strong work ethic for professionalism and timeliness.

•Ability to resolve conflict in person or over the phone.

•Computer proficient

•Energetic and organized

Work Experience

Project Planning

•Direct or coordinate the supportive services department of a business, agency, or organization.

Management

•Acquire, distribute and store supplies.

•Operate Quick Books.

•Prepare and review operational reports and schedules to ensure accuracy and efficiency.

•Analyze internal processes and recommend and implement procedural or policy changes to

improve operations, such as supply changes or the disposal of records.

Customer Service/Support

•Provide user support by diagnosing network and device problems and implementing technical or

procedural solutions.

•Install, or coordinate installation of, new or modified hardware, software, or programming

modules of telecommunications systems.

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Marketing

•Identify, develop, and evaluate marketing strategy, based on knowledge of establishment

objectives, market characteristics, and cost and markup factors.

Work History

September 2013 to Present

West at Home

Direct Response Work from Home

October 2012 to May 2013

Norcross Environmental Services Llc. Norcross, Georgia

Office Manager Work from Home

June 2011 to October 2012

Atlantic Artwork Company Charleston, South Carolina

Office Manager Seasonal

June 2010 May 2011 to April 2013 August 2013

Sykes Enterprises Sumter, South Carolina

Technical Support Agent/Customer Satisfaction

December 2009 to May 2010

JCB Marketing & Associates Columbia, South Carolina

Marketing Specialist

August 2006 to November 2008

KFC Sumter, South Carolina

Cashier

Education and Coursework

2015 Central Carolina Technical College Sumter, South Carolina

Nursing Associate of Arts

2010 Southeastern Institute Columbia, South Carolina

Medical Billing and Coding Health Science

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