Administrative Assistant Customer

Michelle J. Ryan

**** ********** ****, *****, ** 92081 ( 760-***-**** (

***********@*****.***

. Instituted consistently effective business solutions; delivered 10

projects on time, under budget with superior customer satisfaction through

consistent management of tasks.

. Attended continuing education training and courses for position

enhancement.

. Accomplished service-oriented professional with rapport-building,

resourceful problem-solving and communication skills; resolved customer

problem which saved biggest client from leaving.

. Successfully filled-in the gap when other departments required additional

assistance.

. Privacy Act and OPSEC compliant.

Work experience

Linda Catalina, CPA, San Diego, CA, 858-***-****

Accounting Intern

February/2010 - April/2010; February/2009 - April/2009; January/2008 -

April/2008

. Ensured clients' provided required tax documents necessary to complete

and file tax return.

. Utilized Lacerte (CPA tax program) for clients' tax returns.

Law Office of John V. Scannell, San Diego, CA, 619-***-****

Intern

August/2007 - December/2009

. Utilized Lacerte (CPA tax program) for clients' tax returns.

. Utilized QuickBooks for clients' personal and business recordkeeping for

tax purposes.

KRC Rock, Inc., San Marcos, CA, 760-***-****

Buyer

February/2004 - April/2007

. Trained and supervised Receptionist and Receiving Clerk.

. Purchased and negotiated landscaping materials and lower freight costs

from vendors'; cultivated strong vendor relationships and saved the

company roughly $50,000 in one year.

. Revamped promotional items to enhance the marketing effectiveness and

negotiated lower costs; increased clientele and saved the company roughly

$9000 in one year.

. Initiated the reorganization of the inventory-purchasing department; 85%

improvement rate.

Administrative Assistant

. Prepared and distributed official information via authorized

organizational communication tools.

. Built the company's newsletter from scratch.

. Successfully answered and directed an average of 200 customer phone

inquiries to the appropriate staff member or department.

Education

California State University, San Marcos, CA

Bachelor of Arts Criminology and Justice Studies, May 2013

Alpha Phi Sigma, The National Criminal Justice Honor Society

Faculty Mentoring Program

Palomar College, San Marcos, CA

Major: Business - Accounting

Phi Theta Kappa, International Honor Society

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