Customer Service Manager

Anthony Martinez

**** ***** ****** ***** (Kingwood, TX 77339 (713-***-****

OBJECTIVE

To find a position with a stable and developing company in this economy

that will allow me to grow with the company. I would like to finish my

education and to develop a career path with a company simultaneously.

OUALIFICATIONS

September 2012 to present

STOPDROP TOOLING LTD

1737 Stebbins Drive

Houston, TX 777043

Responsibilities Include:

Supervising seven (7) warehouse workers

Open up shop and assignment of duties based on work load

Plotting tools using Corel draw (graphic design)

(take a picture and then trace it and put in measurements)

Setting up the machine cuts using V Carve Pro 5

(use different cutters; change them to ensure the heights are

correct)

Machinist using the foam cutter

(use my traces and cut foam to tools/toolboxes)

Shipping/Receiving

(send out packed orders - toolboxes, tools: check in all tools

counting and checked before stocked)

Check all tools and kits

(check engraving, shackles, welding, and cleanliness and is in proper

working condition)

Laser Engrave Company Name

(laser engrave tools/all company products)

Sand/Grind/Buff tolls from the welder

(welder helper - help welder in all aspects of job when he needs it)

Cut Vinyl for the toolbox labels

(use intiscape to plot/design to plot/design and then use sign cut to

cut)

Sleeve the tools by the color of the work order

(every tool gets color coordinated sleeving/ glue and heat)

Check Inventory - create order list

(count tools in inventory and create order to ensure we never are out

of stock of a specific tool)

May 2012 to September 2012

Crown Staffing

450 N. Sam Houston Parkway #181

Houston, Texas 77060

Mauser - Temporary assignment

4004 Homestead Road

Building 8

Houston, Texas 77028

Responsibilities Include:

Assembly line production, forklift driving of product, plant cleanliness.

2011 to April 2012

Subway Sandwiches

23741 Highway 59, Ste 10

Porter, TX 77365

Responsibilities Included:

Open the store on time and everyday at 6am. Morning manager, have all the

preparation ready for the whole day and make sure there's enough to last a

whole day. Turn on all the ovens and set all the condiments up. Greet the

customers with a smile every time and have good customer service. Count the

money and make sure everything is correct. Clean the lobby and the

restrooms and everything behind the counter.

2011 to 2012

Sarpinos Pizzeria

5326 FM 1960 Road

Humble, TX 77346

Responsibilities Included:

Pizza delivery to various addresses ensuring order correctness and

promptness, as well as, courteous and polite delivery attitude. Managing

the inventory of made pizzas and other menu items. Closing up the

restaurant and prepping it for opening in the morning. Use of customer

service skills by handling the front counter with regards to order taking

and order delivery with walk in customers. Making pizza sauces and cutting

cheese for the preparation.

2008 to 2011

Cyber Motor Cars

1423 Northpark Drive

Kingwood, Texas 77339

Responsibilities Included:

Lead driver for auction sales. Deliver payment for autos purchased in

auction sales. Ensure that paperwork is correct and signed off for

vehicle. Take delivery of vehicle and paperwork and drive vehicle back to

the Kingwood location. Deliver cars to mechanics when needed. Help out

customers when necessary. Run various necessary errands for the manager.

2008 to 2009

Papa John's Pizza

2855 W. Lake Houston Parkway

Kingwood, Texas 77345

Responsibilities Included:

Pizza delivery to various addresses ensuring order correctness and

promptness, as well as, courteous and polite delivery attitude. Managing

the inventory of made pizzas and other menu items. Closing up the

restaurant and prepping it for opening in the morning. Use of customer

service skills by handling the front counter with regards to order taking

and order delivery with walk in customers.

2005-2006

Tans Chinese Food

Kingwood Drive

Kingwood, Texas 77345

Responsibilities Included

Delivery of take-out orders to various addresses ensuring order correctness

in a timely manner. Helping to package the delivery orders for other

drivers.

2004-2005

Kroger

3410 Northpark Drive

Kingwood, Texas 77339

Responsibilities Included

Started as a sacker. Bagged customer's groceries as they were checking

out. Carried out groceries for customers to their cars and helped them

load them into their vehicles.

Stocker. Stock the shelves by facing or full stock in late hours of the

night or early morning hours. While not many customers unload boxes of

food and canned goods onto the shelves placing the newer items in the rear

and older items in the front of the shelves.

EDUCATION

2004 TO 2008 Kingwood High School

Kingwood, Texas

2008 TO 2010

Lonestar Community College

English 1 Full Semester

History 1 Full Semester

Calculus 1 Full Semester

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