Project Manager Customer Service

Eddie Ayoghu, MBA, PMP

**** ***** **** ***. *** ( Coconut Creek, FL 33073 (

********@*****.*** 954-***-****

PROFESSIONAL PROJECT MANAGER

Detail-oriented and contributor with diverse experience for a project

management role.

Efficient, hardworking team player, excels at managing projects with solid

track record of utilizing outstanding analytical skills to improve

efficiency, quality, and safety. Proven ability to collaborate effectively

with cross-functional teams in private practice, and business settings

requiring management of deadlines, budgets and competing priorities under

pressure. Skilled relationship builder and customer champion able to

interact effectively with diverse populations.

Project Management ? Customer Service ? Team Building &

Development

QUALITY CONTROL ? FINANCIAL ANALYSIS ? RISK MANAGEMENT

EDUCATION & CERTIFICATIONS

GRADUATE CERTIFICATE IN PROJECT MANAGEMENT 3/ 2013

Master of business Administration, Project Management Conc. 2/ 2013

Keller Graduate School of Management

GPA: 3.82 . Graduated with Distinction

Course Highlights: Finance & Accounting; Project Cost and Schedule Control;

Project Risk Management; Contract and Procurement Management; Business

Ethics; Statistics; Business Planning; Quality Management; Program

Management; Project Management Systems

Bachelor of Science, Biological Sciences 2009

Florida Atlantic University

Professional Certifications:

Six Sigma Green Belt, Project Management Institute

6/2013

Project Management Professional (PMP), Project Management Institute

2/2014

CORE Experience

JUNIOR PROJECT MANAGER

2010-2013

PANCHO INC

As a JPM in collaboration with the PM, I planned developed and executed

upon project plans and deadlines in accordance with deadlines and customer

budgets, while working with pre-sales teams, implementation engineers, and

customers to define project scope, goals, and deliverables. Other duties

and tasks:

. Communicating project expectations to team members and customers in an

effective, timely manner.

. Documenting project terms and deliverables in accordance with guidelines.

. Communicate with internal personnel to ensure understanding of customer's

objectives and expectations.

. Assist in development and implementation of scope, schedule, and cost

control baselines.

. Assist in the development of Work Breakdown Structure and other project

controls dictionaries.

. Identify and prioritize risk issues, facilitate development of action

plans, and maintain risk register.

. Used project scheduling and control tools to monitor projects plans, work

hours, budgets and Expenditures

. Tracked & managed contemplated change notices and change orders in the

database

. Supported the manager in monitoring and addressing project billing issues

and anomalies, both internal and external.

. Utilize quality methodologies like six sigma to improve customer service

by delivering cost effective solutions to meet client expectations

PROJECT EXPEDITOR & COORDINATOR

2007- 2010

PANCHO INC.

Pancho Inc. is a company that offers professional high quality instant

custom made websites, which can be pre-designed and pre-populated as well

as web apps, videos, & hosting solutions for all types of businesses. My

duties included but not limited to:

. Compiled information for the development of schedules and timelines.

. Establish as well as met aggressive timelines for project readiness

completion

. Provided customers with regular communications including progress updates

issue resolution

. Shepherd project readiness execution processes

. Manage assigned projects

. Develop & facilitate project meetings, produced and circulated agendas

and scribe meeting minutes.

. Championed the coordination and support of PMO events

. Ensured that all project-related documents are appropriately filed,

record logs kept up to date and are made accessible to project teams.

. Proactive approach in identifying and responding to requests and needs.

. Provided orientation and work direction to project team members as

assigned by Project Manager.

. Effectively and accurately communicate relevant project information to

the client and project team

. Maintained project documentation including logs and schedules and

notifies Project Managers of variances from project plan.

clinical Project coordinator 2002-2003

Franklin Womens Care

Fast-paced, patient-centered OB-GYN practice. Oversaw efficient daily

operations, managed two of four administrative staff members, and actively

supported physician and two nurses.

. Streamlined meeting and appointment scheduling process and implemented

automated reminder system utilizing Google Calendar, increasing physician

and clinical staff access and efficiency by 10%.

. Helmed the clinic's transition from paper-based records to new EMR

system, overseeing all aspects from planning and vendor selection to

implementation; cost-effectively managed budget and enforced timelines.

. Trained two administrative personnel in policies, procedures, and best

practices, and supervised work to ensure highest quality of

professionalism, accuracy, and productivity.

. Documented processes and trained physician and staff on retrieval of

medical data from electronic system.

. Managed physician calendar, scheduling appointments for 80-100 patients

weekly.

. Oversaw billing process; analyzed accounts to identify discrepancies,

communicated with insurance carriers to resolve disputes, and

communicated with patients by phone, mail, and e-mail to expedite

payments.

Additional Work Experience

MERCHANDISER / DISTRIBUTION & DISPLAY COORDINATOR 2005-2006

Double Eagle Distribution

Maximized product visibility to grow sales by creating prominent in-store

displays aligned with company standards and ensuring adequate shelf space.

Proactively addressed customer inquiries and resolved issues.

Sales supervisor / coordinator 2003-2005

Exxon Mobile Corp.

Supervised daily operations with focus on customer service excellence,

efficiency, and productivity. Accountable for inventory, logistics,

financial analysis, and merchandising efforts. Recruited, trained,

scheduled, and evaluated performance of 10 service station employees.

Advised staff on safety policies and procedures to ensure compliance with

workplace safety standards and minimize corporate risk exposure.

Warehouse Supervisor / project COORDINATOR 2004-2004

Aquabrass International

Oversaw efficient and accurate fulfillment of customer orders, tracked and

documented shipments in accordance with procedures, created and

communicated employee schedules, and supervised approximately 20 personnel.

Technical skills

. MICROSOFT OFFICE AND MICROSOFT PROJECT

. Electronic Medical Record (EMR) Systems

. Acumen Fuse Project Diagnostics

. Adobe Acrobat Professional

* References furnished upon request

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