Customer Service Manager

HARVEY C. WATSON, Jr.

*** *** ****** *********, *********** 38751 Cell 662-***-****

******@*****.***

** + Years General Business Operations and Retail Management

Customer focused business development leader with over 20 years in

operations and sales management. Assertive Manager with excellent

leadership, communications, negotiation and problem solving skills.

Able to identify client needs and provide solutions to meet those

requirements. Detail oriented manager able to develop and implement

cost-cutting strategies to maximize profit.

Areas of Proficiency:

Bachelor of Business Administration, Accounting

Retail and Sales Management Price Negotiation Audit & Analysis

Excellent Problem Solver Inventory Management Customer Service

Microsoft Office Commercial Driver's License, Class A

Professional Experience

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Retail Management

November 2011 to December 2013

Save A Lot Food Stores (Venture Inc.)

Directed total store-level operations, which included hiring,

training, and evaluating employees and creating their work

schedules, reporting to Operations Manager and Owner, and managing

more than 30 employees.

Performed visually appealing merchandising, health code enforcement,

customer relations, bank deposits, and in-house bookkeeping.

Met daily with Department Head and Co-Managers to review issues and

expectations and discuss merchandise orders.

Inspected merchandise quality. Evaluated sales from previous day.

Monitored store for cleanliness and safety awareness.

Performed troubleshooting in numerous areas. Excellent problem

solver

Business Consultant, Auditor, Planner January 2002 to Present

Mid Delta Consulting, Indianola MS

Business Accounting Services, Payroll, Inventory Control, General

Bookkeeping

Residential and Commercial Lease Property Management.

Computer Technical Support, PC Upgrades & Repair, Basic Network

Installation & Configuration, OS Installation, Computer Security &

Preventive Maintenance.

Basic Website Design and Maintenance

Consultant for Business Development, Strategies, Projections and

Integration.

Analyzed and Audit Financial, Operational, Sales Functions of Small

Business Entities &

Provide Recommendations for Improvement.

Pawnbroker & Title Pawn Management August 2009 to August 2010

Leland EZ Pawn LLC, Leland EZ Title Loans LLC, Leland, Mississippi

. Cash Loan Manager. Product Value Assessment for Loans and

Purchases.

. Managed Firearms Inventory. Acquisition/Disposition Reports.

. Adherence to ATF Firearms Regulations under Business Federal

Firearms License

. Controlled Inventory, Assessed Value for Loans and Purchases

. Sales Management. Responsible for Determining Sales Price

and Marketing

. Collections and Accounts Receivables Management

. Received Two (of 2) Error Free Audits from State of

Mississippi Dept of Banking

General Operations Management, Retail February 1993 to November

2008

Wholesale Furniture & Appliance, Indianola, Mississippi

. 16 years of Management/Ownership Experience; Personally

started business in 1993.

Managed and controlled all aspects of company's activities

. Home Furnishings and Home Appliance Dealer

. National Brands GE Appliances, RCA and Magnavox

Electronics, Sealy, Serta and Simmons Bedding lines; Ashley

Furniture; Frigidaire Home Appliances

Accounts Receivables/Payables, Customer Service, Purchasing,

Personnel/Staffing

. Marketing, Media Coordination, Advertising

Achievements and Skills

Personal

. Bachelor's of Business Administration, Accounting Delta

State University

. Active in Community Youth Sports Programs, Adult Sports

Leagues

. Past Member, Board of Directors, Local Dixie Youth Baseball

Organization

. High School Boys Asst Basketball Coach, Indianola Academy

1996-1997

Skills

. MS Office (Word, Excel, FrontPage)

. Commercial Driver's License, Class A

PC Repair, Hardware, Software, Networking

. Received Two(Out of Two) Error Free Pawn/Title Pawn Exam

Reports from Mississippi

State Department of Banking

Educational

History

. Delta State University, Cleveland, MS

BBA, Accounting

. MS Delta Community College, Moorhead, MS Associates

Degree

Indianola Academy, Indianola, MS HS Diploma

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