Customer Service Assistant
Resume:
Leckter C. Livingston
Towson, Maryland 21204
********@*****.***
Work Experience
Dollar Thrifty Automotive Group Hanover,
Maryland
Fleet Assistant /Administration II
May 2007 - January 2014
. Received, verified and entered information into computer system
. Created, prepared and submitted various reports
. Received and responded to customer, vendor and location telephone
calls
. Reconciled billing information; verified and assigned account numbers
. Received new vehicles, registered them to the State of Maryland,
applied insurance compliance
. maintained records of maintenance for a Fleet of over 1500 vehicles
. Initiated subrogation files, delegated repairs
. Cultural Ambassador
Westside Elementary School
Baltimore, Maryland
Volunteer / School Aide
August 1994 - May 2004
. Worked along with Teachers grades Kindergarten through fifth
. Assisted Parent Liaison with various preparations, and supported the
Office Staff
. Assistant treasurer of the PTA
. Instrumental in organizing and managing a Dance Group that performed
for numerous Libraries throughout Baltimore, Morgan State College's
Orientation and the Dolling Club of Maryland etc. on a voluntary, non
prophet basis
Dollar Thrifty Automotive Group BWI Airport
Pikesville, Maryland
Rental Sales Agent October 1985 -
December 1989
. Frontline Customer service; greeted, qualified and processed
rentals; sold optional services; upgraded vehicles for rentals.
Education
Mount Saint Clare College, Clinton, Iowa
AA Liberal Arts
Skills
. Excellent oral, written and organization skills. Skilled with using
the EVR system.
. Proficient in the use of personal computer software including word
processing and spreadsheet applications.
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