Customer Service Sales

jennifer rodriguez

**** ****** ****, #****

OCEANSIDE, CA 92057

*********@*******.***. 760-***-****

PERSONAL PROFILE:

A MOTIVATED, DILIGENT PROFESSIONAL WITH A PROVEN TRACK RECORD OF EXCELLENCE

IN CUSTOMER SERVICE. STRONG ORGANIZATIONAL SKILLS COUPLED WITH A SUPERB

WORK ETHIC AND EYE FOR DETAIL. SENSITIVE TO THE NEEDS OF PEOPLE AT ALL

LEVELS AND EQUIPPED TO HANDLE CONFIDENTIAL RECORDS AND SENSITIVE

INFORMATION. A POSITIVE ATTITUDE AND ABILITY TO REMAIN CALM EVEN UNDER

PRESSURE. DRIVEN TO ACHIEVE RESULTS THROUGH HARD WORK, APPLIED TROUBLE

SHOOTING AND STRONG CUSTOMER SERVICE RAPPORT.

EDUCATION:

EDUCATED IN THE UNITED STATES TO HIGH SCHOOL LEVEL.

COMPUTER SKILLS:

MS OFFICE INCLUDING; WORD, EXCEL, OUTLOOK. FAMILIAR WITH PEOPLESOFT AND

ADP.

WORK HISTORY:

HAVAS EDGE~ 9/2011- 12/2012 ~

FREELANCE PAYROLL/HR GENERALIST

RESPONSIBLE FOR PAYROLL PROCESSING FOR ALL FREELANCE EMPLOYEES. DUTIES

CONSISTED OF WEEKLY TIMECARD PROCESS, TO INCLUDE, BUT NOT LIMITED TO THE

FOLLOWING: RETRIEVAL: SORTING, REVIEWING, COPYING, SCANNING, AND SENDING

OUT TO THIRD PARTY PAYROLL PROCESSING COMPANY. HANDLED ALL FREELANCE

EMPLOYEE COMMUNICATION BETWEEN THIRD PARTY ADMINISTRATOR AND PRODUCTION

ACCOUNTANT IN LOS ANGELES. PRODUCED ALL FREELANCE EMPLOYEE CONTRACT

AGREEMENTS. VARIOUS OTHER HUMAN RESOURCE DUTIES AS ASSIGNED BY VP OF HR.

ANN TAYLOR LOFT~ 4/2011- 9/2011 ~

RESPONSIBLE FOR CUSTOMER SALES, DAILY SALES TRACKING, CLIENT SERVICING,

MERCHANDISING, AND DRIVING DAILY SALES TO REACH GOALS PUT FORTH BY COMPANY.

PERFORMING VARIOUS SALES AND REGISTER TRANSACTIONS INCLUDING CASH HANDLING

AND CREDIT CARD PAYMENTS. DEVELOP AND MAINTAINING A RELATIONSHIP WITH

CLIENTS BASED ON THEIR INDIVIDUAL NEEDS AND DESIRES.

SOMA INTIMATES~ 5/2011-10/2011~

RESPONSIBLE FOR VARIOUS SALES GOALS BY UTILIZING SALES TECHNIQUES,

COMMUNICATING PRODUCT KNOWLEDGE TO CLIENTS, AND RECOMMENDING MERCHANDISE

SELECTIONS BASED ON CUSTOMERS INDIVIDUAL NEEDS. PERFORMING VARIOUS SALES

AND REGISTER TRANSACTIONS, INCLUDING CASH HANDLING, CREDIT CARD

TRANSACTIONS, AND COUNTING MONEY. MAINTAIN AWARENESS OF CURRENT SALES AND

PROMOTIONS. BUILD AND MAINTAIN A RELATIONSHIP WITH CLIENT THROUGH

CLIENTELING AND WARDROBING. MAINTAINING MERCHANDISING AND VISUAL STANDARDS.

*BETWEEN APRIL 2011 AND WHEN MADE REDUNDANT FROM CB RICHARD ELLIS IN

2008, I WORKED AS A LIVE-IN NANNY AS WELL AS TAKING TIME TO GO ON

HOLIDAY IN EUROPE.

CB RICHARD ELLIS ~ 12/2004-10/2008~

HUMAN RESOURCES ADMINISTRATOR FOR A COMPANY OF 14,000+ EMPLOYEES

ADMINISTERED COMPANY PHILANTHROPY PROGRAM.

RESPONSIBLE FOR ANNUAL CAMPAIGN DONATION DATABASE FOR ALL EMPLOYEES.

RESPONSIBLE FOR SEVERANCE PROCESS DUE TO COMPANY-WIDE LAYOFF; ALL

SEVERANCE, RETENTION, AND OFFER LETTERS.

MANAGED SUBPOENA PROCESSING, WORKERS COMPENSATION REPORTING, AND

UNEMPLOYMENT CLAIMS PROCESSING.

COMMUNICATION WITH CHARITY PARTNERS, PROVIDED ADMINISTRATIVE SUPPORT TO

EMPLOYEE RELATIONS DEPARTMENT, PROCESSED PAYROLL FOR 150 EMPLOYEES, HANDLED

EXIT INTERVIEWS AND NEW HIRE ORIENTATIONS.

BAYSHORE PARTNERS ~ 7/2004-11/2004 ~

EXECUTIVE ASSISTANT

ASSISTANT TO PRINCIPAL.

PROVIDED DICTATION, TRAVEL PLANNING AND ITINERARY CREATION, EMAIL

CORRESPONDENCE, AND ANSWERED PHONES.

PREPARED COMMERCIAL REAL ESTATE LEASE PROPOSALS, MARKET SURVEYS, INVOICES,

CLIENT FILES, LEASE EXPIRATION REPORTS AND MEETING AGENDAS.

OFFICE TEAM ~ 3/2004-6/2004 ~

HUMAN RESOURCES ASSISTANT

ASSISTANT TO REGIONAL HR DIRECTOR, HR COORDINATOR, SALES MANAGERS, AND

SALES TEAM.

MAINTAINED CONFIDENTIAL EMPLOYEE FILES,

SUPPLY ORDERING, COORDINATING ANNUAL "PFIZER NIGHT" RECRUITING EVENT.

HANDLED ALL SHIPPING AND RECEIVING, AUDITED NEW HIRE PAPERWORK AND ASSISTED

DIRECTOR WITH CONFIDENTIAL EMPLOYEE RELATIONS ISSUES.

REFERENCES AVAILABLE UPON REQUEST

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