Customer Service Quality Assurance

Michael Trahan

*************@*****.***

**** **** ******; Rock Island, IL 61201

Cell Phone 309-***-****

Objective: To secure a challenging position where I can use my field and training experience, my

management skills, and my technical and communications knowledge to make a positive and substantial

contribution to an organization.

PROFESSIONAL EXPERIENCE

Inpro-Seal (2010-2013)

Title: Final Assembly/Milling

• Assembling and Fabricating Parts

• Setting up and operating Mill in accordance with established procedures

• Adjusting Machine Settings to complete tasks to specifications

• Test and calibrate parts and mechanisms to meet tolerances and product specifications

• Use both pneumatic and electric power tools to assemble parts

• Identify unit that fails final tests or tolerance level and repair as necessary

• Final inspection and testing of parts for quality and proper dimensions

• Perform prescribed preventative maintenance on machines

• Pre-package product for shipment

• Complete all work with minimal or no supervision

• Able to lift 50 pounds or more

• Able to sit or stand for 8 hours or more.

Lift Systems (2008 – 2009)

Title: Indirect Labor

• General raw material assembly

• Fabrication/assembly of hydraulic lifts (equipment) and other assemblies

• Comprehension of blue print readings

• Qualified operator of cranes, jibs, & fork trucks for up to 20 tons

• Qualified for use of drill presses, grinders and band saws

• Build and assemble industrial machines for heavy lifting

• Assemble power unit control systems

• Primed parts and used industrial paints

• Knowledgeable of rigs and slings for use in overhead crane

PDC Johns Deere (through Volt temp service) (2004- 2006)

Title: Parts Distributor

• Located and pulled parts for customers orders

• Quality checked parts

• Involved in shipping and receiving of parts

• Grouped like part #s in same locales

• Quality assurance for outgoing orders

VanDerwood Plastics (2004- 2006)

Title: Plastic Technician/ Assistant Supervisor

• Customer service support.

• Knowledgeable of chemical dyes

• Knowledgeable of molding machine equipment (set ups and operating)

• Pour plastics from or crane ladle

• Operate crane or foundry man to make castings

• Quality testing

• Package plastic for shipping

• Made baseball helmets for MLB

• In charge of quality control and training new employees

• Ran multiple machines at a time

• Process technician, material handler, machine operator and mold set up technician

Certifications

• Certified fork truck (propane, electric, 3 & 4 wheel)

• Certified crane operator, Jib operator

Education

GED Black Hawk College- 2004

References

Amos L Johnson, Sr. 309-***-****

Production Support Advocate in the Flat Sheet department of Alcoa

Contact this candidate