Sales Quality Control

MIKE

PHONE: 917-***-**** EMAIL: ***************@***.***

MISSION STATEMENT

Maximize revenue, earnings, and market share while capitalizing opportunities on diminishing costs. Drive execution with positive

enforcement and building moral to grow investors and shareholders return on investments.

PROFILE AND VALUES

Highly motivated visionary. Experienced senior executive with over 15 years of proven history of business development success

in various industries. Special expertise in building and leading top performing teams, developing, implementing critical initiatives

and introducing process management plans to improve results that align with key performance indicators of an organization. Solid

analytical skills and extensive knowledge of P/L statements to identity opportunities for boosting results and culture.

AREA OF EXPERTISE

Strategic Planning, Business & Leadership Development Product Development & Rollout

P/L & Performance Enhancement Training/HR/Mediation/Labor Negotiations

Change Adaptability & Turnarounds Lean & Six Sigma Methodology

Budget Management, Cost Analysis and Control Customer Experience & Quality Improvement

Process Simplification & Continuous Improvement Investor, Advisory & Board Relations

Project Management ( Domestic, Remote, Onsite ) Mergers, Acquisitions & Union Negotiations

Sales/Marketing Program Design & Implementation Technology, Outsourcing & Service Delivery

PERFORMANCE BENCHMARKS

57% earnings increase from process improvements that dampened $2.5 Million in costs.

Increased profit by $22 Million despite economic conditions.

Implemented two new divisions and reduced inventory and spending by 30%.

Boosted workplace efficiency by 43% utilizing various techniques and instituting accountability indicators.

Oversaw the operations of a $300 Million corporation comprising of 185 employees with steady growth of 345%

during the tenure.

Allocated resources towards training and invested in technology resulting in reducing turnover by 30% and

improving customer satisfaction by 83%.

Gained 35% market share year over year.

Identified $25 Million in opportunities by scrutinizing P/L Statement.

PROFESSIONAL EXPERIENCE

Management Consultant, Mergers & Acquisitions 2013-Present

Revenue Synergies – Identify opportunities for an acquiring company to increase its revenue through access to new

business, innovative product development, expanded geographic reach. Diversified product and service lines that can lead

to cross selling opportunities. Streamlining initiatives that a larger company can enjoy more significant discounts from its

suppliers.

Cost Synergies – Evaluate roles through the newly combined entity to reduce operating and capital expenditures. Evaluate

the possibility of combining departments such as finance, accounting, legal, procurement and human resources.

Capital Risk Reduction – Access the combination of two or more companies’ cash flow streams to reduce the overall

portfolio risk.

Classify higher valuation multiples as they are perceived as less risky due to greater resources and access to capital.

Sourcing – Identify and communicate with target companies based on defined criteria set by management.

Deal Filtering – Appraise the difference in culture.

PHONE: 917-***-**** EMAIL: ***************@***.***

Due Diligence – Gauge financial and operational information as conveyed by the management of the target company

including legal and risk assessment.

Valuation and Deal Structuring – Utilize DCF (Discounted Cash Flow) method within the industry by looking at similar

companies within the industry and assess comparable multiples. Successfully execute negotiation points such as employee

contracts, securing finance, pricing and contingent liabilities.

Post-Merger Integration – Propose a plan to senior executives with the goal of successfully realizing the benefits of the

transaction in a timely manner.

CIM Group Inc., Florida

Chief Executive Officer 2008-2013

Created, communicated, and implemented the

organization’s

vision,

mission

and

overall

direction.

Built a robust work culture by developing a team of senior managers who can assist and direct employees in fulfilling

company’s

vison.

Structured and realigned strategies and developed a measurable approach to evaluate outcome.

Established short and long term goals based on operating plans set by board of directors to properly identify appropriate

budget within the departments.

Analyzed operations to evaluate performance of company objectives to determine areas of potential cost reduction,

program and/or process improvement, policy change to maximize efficiency, increase productivity and revenue growth to

exaggerate returns on investments.

Negotiated contracts with suppliers and distributors and determined approval or changes submitted by staff.

Criticized P/L statement on a regular basis to escalate opportunities for profit and savings.

Counseled with HR activities, including the selection of directors or other high-level staff, establishment or organization of

major departments.

Established departmental responsibilities along with corrective action plans to resolve potential issues.

Prepared annual operating plans, marketing strategies and directed a team to meet the overall goal of developing public

relations.

Evaluated customer feedback in determining service opportunities.

Formed town hall approach to maximize employee’s potential. Designed several programs for performance recognition

improving team moral and overall culture.

Served as a liaison between organizations, shareholders, and outside organizations.

Reviewed and analyzed legislation, laws and public policy, and recommend changes to promote and support interests of

both the general population and shareholders.

Delivered speeches, present information at meetings or conventions, illustrated quarterly and annual business plans in

form of presentation via webcast.

Allocated resources to appropriate departments which can lead to organizational success.

Increased face time with employees to showcase open door policy resulting in team building and valued feedback.

Chief Financial Officer 2005-2008

Defined standards, policies, procedures, measures, and organizational enhancements to meet company goal for finance.

Prepared long term financial forecasts by working collaboratively with other management team members.

Led efforts in the planning and preparation of annual budgets.

Reviewed revenue and expense accounting was performed accurately, efficient and in a timely manner ensuring

conformity with Generally Accepted Accounting Principles.

Assisted in the preparations of business plans and financial forecasting for other ventures being considered by the

company.

Ensured adherence to all policies and procedures set forth by the company.

Coordinated preparation for external audits and filing of tax return to secure proper maintenance of accounting records and

documentation in compliance with statutory requirements and company policies.

Developed and enhanced Personal Identification Data structure and retention policy and procedures to adhere with

compliance.

Developed a reliable cash flow projection process and reporting mechanism that includes minimum cash threshold to meet

operating needs. Optimized bank relationships and initiated appropriate strategies to enhance cash options.

PHONE: 917-***-**** EMAIL: ***************@***.***

Managed and tracked the performance of endowment in keeping the policies and investment guidelines established by the

committee.

Trained the finance unit and other staff on raising awareness and knowledge of financial management matters.

Collaborated closely with President/CEO to realign the strategic vision including forecasting and cultivating stakeholder’s

relationships.

Participated in the development of new ventures and identified new opportunities of prospective service delivery and cost

effectiveness.

Worked with CEO on operating budget including the programmatic success through cost analysis support and compliance.

Developed and maintained systems of internal controls to safeguard financial asset of the organization.

Investigated cost-effective benefit plans and other fringe benefits offered to employees by organizations with the goal of

attracting and retaining talent.

Assisted in the design, implementation, and timely calculation of wage incentives, commissions, and salaries for staff

including overseeing accounts payable, receivable, business insurance, health coverage, pension plan, and disaster

recovery plan.

ANC Corp., OK – Vice President of Sales, Marketing and Customer Experience 2000-2005

Managed and developed 110 sales and support staff members.

Forecasted annual, quarterly and monthly revenue streams.

Developed strategies to improve market share across all product lines.

Formulated sales policies, procedures and practices.

Developed plan to ensure revenue growth in all products.

Educated the ales team by establishing programs/seminars in areas of growth, emerging products, profitability, improved

presentation techniques, competitive initiative with proper use and level of sales support by holding regular meetings.

Created sales promotion and healthy competitions to boost revenue by offering lucrative incentives to obtain buy in.

Created marketing campaigns, materials, flyers, newsletters, and utilized social media.

Organized events such as conference, seminars, receptions and exhibitions.

Maintained relationship with suppliers while serving as a liaison between customers and supporting departments.

Responsible

for

answering

customer’s

queries

and

proactively seeking a resolution.

Ensured total satisfaction while identifying opportunities within staff by providing feedback to develop a customer focused

culture.

Assisted executive management with inquiries while developing and mentoring staff with opportunities of decision

making process.

Motivated staff by handling change, building trust, encouraging and building team environment.

Performed timely performance evaluations as well as disciplinary actions. Continuously evaluated staff on knowledge and

skills while focusing on facts and measurable data.

Provided proper training, resources, instructions, tools and methods to perform tasks related to the position.

Established accountability and measurable performance standards to ensure quality, customer retention and identify errors.

Borden Inc., MS – Director of Quality Control and Product Development 1997-2000

Developed and analyzed statistical data and product specifications to determine standards and to establish quality and

reliability expectancy of finished product.

Designed, developed and implemented quality control programs.

Engaged with vendors for feedback to ensure quality of all purchased products.

Oversaw and inspected every stage of the production cycle.

Implemented and established quality control within company that adheres to Corporate Compliance Policy.

Created, documented and executed appropriate inspection criteria and measures.

Worked closely on procedures with the Director of Productions and Plant Manager to align the common goal of

maximizing product reliability and costs.

Formulated, documented and maintained thorough records to sustain on-going quality standards and objectives.

Provided technical and statistical expertise to teams.

Investigated customer issues and complaints regarding product quality and took preventative measures.

PHONE: 917-***-**** EMAIL: ***************@***.***

Supervised a team of managers leading the team of workers engaged in inspection and testing activities to accomplish high

productivity and integrity.

Analyzed statistical data and specifications to establish standards and to determine reliability of finished products.

Identified and presented innovative and creative product solutions.

Conducted specialized training on new products launched and raise awareness & application of relevant subject matter as

well as managing integration/launches/changes throughout implementation.

Exceeded expectations of reliability standards and maintained service levels as assigned by upper management.

Closely monitored processes for efficiency and validity pre & post product launches/changes while remaining transparent

to effectively communicate the awareness and assist in conducting specialized training.

Achieved a strong, visible social media presence and developed concepts while continuously monitoring online public

relations and ensure the success of client programs.

MMSA Inc., CA – Southeast/Midwest Division HR Business Partner 1994-1997

Interviewed personnel and conducted on-site observation to ascertain unit functions, work performed, methods,

equipment, and personnel used.

Documented findings of study and prepared recommendations for implementation of organizational changes.

Evaluated work problems and procedures, such as communications, and information flow.

Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers,

instructors or customer representatives.

Advised managers and employees on state and federal employment regulations, collective agreements, benefit and

compensation policies, personnel procedures and classification programs.

Prepared reports, such as organization and flow charts, and career path reports, to summarize job analysis and evaluation

and compensation analysis information.

Negotiate collective bargaining agreements on behalf of employers and mediate labor disputes and grievances.

Developed, implemented, administered and evaluated personnel and labor relations programs, including performance

appraisal, affirmative action and employment equity programs.

EDUCATION

L D College of Engineering

Bachelors of Science in Mechanical Engineering, April 1990

Florida Atlantic University, Boca Raton, Florida, United States

Masters in Business Administration, June 1994

Multiple Seminars including Management, Sales, Customer Service, Social Media, Training, Motivation, Personal Growth,

Technology and Public Speaking.

PROFESSIONAL AFFILIATIONS

Member of Real Estate Board of New York and Real Estate Association of Palm Beach

Active salesperson license holder for NY, NJ and FL

CERTIFICATIONS

Project Management Professional, Lean & Six Sigma Green Belt (Process of obtaining Black Belt), Change and

Behavioral Management.

COMPETENCIES

Adobe Professional and Photoshop, Microsoft Word, Excel and PowerPoint, Macintosh Pages, Numbers and Keynote,

Outlook and Lotus Notes, and Web Design.

Languages: 2 Foreign and limited Spanish

PHONE: 917-***-**** EMAIL: ***************@***.***

Contact this candidate