Manager Sales

MOHUA SANYAL

Mobile: +91-947******* ; E-mail: *********@*****.***,

************@*****.**.**

To pursue a challenging position in Administration, Customer Care or

Counseling in an organization that promotes individual responsibilities,

Team work and creativity, adding value to the task on hand by hard work

and sincerity and provides accelerated growth.

PROFESSIONAL SNAPSHOT :

Over 8 years' of quality experience in steering Sales & Marketing,

Administration & Customer Relationship with in-depth understanding of

critical business drivers in multiple Industries, with Specialisation in

Administration & Customer Care.

< Presently working with SWG as Sales organiser, Event Manager & Telecaller

Head.

< Worked with "SMPAI " as counsellor.

< Worked with "TI Cycles of India", Durgapur Unit, as Customer Relationship

Manager, Customer Care. Joined this company in the month of

February'12.Was taking care of entire territory which includes North-

East(Mizoram,Nagaland,Shilong,Guwahati,Tinsukhia,Silchar),Entire

Chhattisgarh along with Bihar,Jharkhand,Orissa & West Bengal. Handling a

team of 3 expert Service Engineers.

< Worked with Bharti Axa Life Insurance from June'10 to Aug'11 as Manager

Of Agency. Won all the contests during my job period. Formed a team of 23

Advisors & achieved the business target month on month.

< Joined Eureka Forbes Limited as Customer Relationship Manager in the year

of 2006.Taking care of Customer care, providing services to ensure

overall Customer satisfaction.

< Highly successful in building relationships with key influencers, seizing

control of critical areas, delivering on customer commitments and

tracking all the activities of the given team.

< Astute Entrepreneur who holds the distinction of establishing business

operations; inclusive of finalising alliances, recruitment of advisors or

financial consultants, customising technology etc. across various

assignments.

< Motivated by internal standards of excellence to overachieve expectations

and exceed all set goals.

< Chronicle of success in driving growth across parameters & optimising

resources.

< Excellent Manager with solid contributions across the career path in

mentoring professionals.

PROFICIENCY FORTE :

OPERATIONS MANAGEMENT

- Presentation & Communication Skill - New Initiatives

- Quality result orientation

- Training & Development - Customer Relationship Management

- Product Management - People Management

SALES & MARKETING

- Business Development - After Sales Operations

- Dealer Management

- Marketing - Market Research

CAREER HIGHLIGHTS :

Since March'13 Till Date Working with SWG as Sales Organiser, Event

Manager & Tele caller Head

> Managing a team of 1 Event Co-ordinator & 5 Tele caller

> Maintaining & measuring the overall tracking mechanism from source of

lead to close of sale.

> Looking after "Sales Promotion" for entire Burdwan District through

various sales promotional activities.

> Taking care of all the marketing activity for newly launched car

through various event.

> Responsible for all the Car Insurance Renewal.

> Proper & balanced distribution of Sales Leads generated from various

event.

> Follow up & tracking of all the leads.

> Conducting surveyor's meet for more penetration in Insurance arena .

> Conducting Financer's Meet to smooth processing of car loans which

enhances the business volume.

Since Dec'12 to Feb'13 worked with "SMPAI" as Career Counsellor

Since Feb'12 to Dec'12, Worked with "Ti Cycles Of India", Durgapur Unit,as

Customer Relationship Manager.

> Completed 5 days Induction in Chennai.

> Successfully managing the Customer Service,IR Raise, & Logistic

> Solving all the issues related to Inbox Shortage, Wrong Delivery,

Outbox Shortage, and Damage Stock & Replacement of damaged goods

within the given TAT.

> Used to do complain registration, providing proper solution & maintain

the acknowledgement & all the documents.

> Organize the service to the Dealers through Service Engineer, Dealer

Technician & some time through Senior Engineer in case of any

complicacy.

> Taking care of over all development of the business process & growth.

Handholding of newly joined technicians, motivating people keeping

depth knowledge about all the products. Like BSA Harcules, Fittness, E

Bike etc.

> Taking care of all the web site queries, complains & online purchase

processing.

June'10 - Aug'11, with Bharti Axa Life Insurance Co. Ltd as Manager Of

Agency ( MOA )

> Successfully completed 7 days Induction.

> Hand holding of newly joined Life Advisor to ensure their long term

success.

> Established the unit in terms of Recruitment of agents & Business.

> Gold Certificate Winner in the biggest contest of the year called

"SANGRAM" in the month of Nov'10.

> Won another contest namely "MAHASANGRAM" in the month of Dec'10.

> Won the "GOLD MEDAL" in one of the biggest national contest namely

"FESTIVAL OF PRIDE".

> Being one of the best performers of the region, used to give the

Business Opportunity Presentation.

> Set the trend of Life Advisor Goal Setting which has been followed

across the region.

Feb'06-May'10 with Eureka Forbes Ltd. As Customer Relationship Manager

> Providing Customer Support with all queries.

> Efficiently handled the after sales complain of the products

resolved the same providing prompt services.

> Maintaining daily sales report using SAP

> Ensuring maximum customer satisfaction by providing assistance

thereby achieving delivery and quality norms and achieving the

goals through multiple marketing activities.

> Distinction in gaining exposure to generate good & healthy

customer relationship.

> Instrumental in securing huge orders over telephone for (Aqua

Guard & Vacuum Cleaner) through references from satisfied

customers.

> Played a pivotal part in making arrangement for emergency after

sales services at prime locations, which significantly increased

the sale value of the entire team & brand value of the company.

> Qualified 3 times for Best CRM ( Customer Relationship Manager )

in "EURO MITRA CLUB"

> Bagged one of the Best Incentive Award "BEST CRM", 2009 for the

Exceptional Performance.

EDUCATIONAL CREDENTIALS: MA (History) from Burdwan University - West Bengal

in 2001, BA (History) from same university in 1998

PERSONAL DETAILS :

Date of Birth : 31st July, 1976

Permanent Address : 4/19 David Hare Road, Durgapur - 713205, Dist -

Burdwan, (W.B.), India.

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