SUMMARY OF QUALIFICATIONS
Dynamic, knowledgeable sales trainer with a background in employee
recruitment, employee assessment and employee development. Outstanding
communication, negotiation and interpersonal skills with a reputation for
forming productive relationships at all levels. Goal-oriented and
organized with a history of marketing products and managing accounts to
deliver exceptional results and service.
PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS
Verizon Information Services/Idearc Media Corp/SuperMedia LLC; Richmond, VA
2002-2012
Sales Management Trainer - 2009-4/2012
. Lead Field Sales Trainer for newly hired sales professionals as well
as new Sales Leaders
. Responsible for leadership development of East Region Sales Managers
including coaching, motivation, time management, territory control,
project management, change leadership and presentation skills
. Develop Sales Managers and Trainers in coaching, motivation, time
management, territory control, project management, change leadership
and presentation skills
. Lead Trainer for all system training, releases and updates for East
Regional Sales and all Sales Management Trainers
. Developed eLearning curriculum for employee development
. 3 Musketeer Award for driving results in Superview Usage, August 2009
. 3 Musketeer Award for development and completion of eLearning module
content to help develop sales leaders nation wide, June 2010
Sales Training and Support (STS) Trainer - 2007-2009
. Facilitated sales, product and process training to support sales force
. Provided classroom refresher and new product launch trainings
. Award of Excellence for leading the train the trainer sessions for
Multiplatform Workshop introducing Moneymaker and Live Meeting, June
2008
District Sales Manager (DSM) - 2005-2007
. Responsible for the continued training of new hires and veterans post
classroom training
. Developed, documented and executed needs-based plans
. Utilized demonstrations and on-the job training to improve
performance of sales
. Developed training materials and implemented measurement criteria
. Analyzed reports to identify skill gaps coaching requirements and
behavior reinforcement
. Coached a team of nine telephone sales representatives
. Guided the development of advertising programs that maximized a high
return on advertising dollars
. Spurt award winner for top unit performance to Montreal, Canada
(139.1% above objective: objective $94,389 - results $131,315)
Account Executive (P2) - 2003-2005
. Consult with clients to develop advertising programs to maximize a
return on advertising dollars
. Create prospective designs and layouts to present to new and current
directory clients
. IST Certificate of Achievement for 100% pass rating on all skill
checks
. Verizon Information Services "Trainee of the Week" 4/8-4/12
. Remained in top 10 in sales performance in East Region while in the
account executive position
. 1st Quarter achieved over 100% in Net Growth and New Net Strategic
Product
. Premise Sales Representative 4/02 - 10/03
. Promoted to Account Executive
EDUCATION
B.A. Media Studies with minor in Communication Studies - May 1999
University of North Carolina at Greensboro, Greensboro, NC - 3.02 GPA
Additional Training and Skills
. Development Dimensions International Certified Trainer (DDI)
. Blanchard's Situational Leadership II Trainer
. Computer Skills: Proficient in Microsoft Office Suite, CRM
Salesforce.com
. eLearning Curriculum Design
. Trained, coached and mentored numerous employees - resulting in many
receiving recognition and promotions
. Direct Sales experience selling SuperMedia product suites, strong
presentations skills, strategic thinker and planner
. Subject Matter Expert for East Region for CRM Salesforce.com
(SuperView)
. Predictive Index Analyst