Customer Service Medical Assistant

TIFFANYE HOPKINS

***** ******* ***** ** *** A • Tampa, Florida 33617 • ***************@*****.***

Tel. 813-***-**** • Alt. Tel. 813-***-****

PROFESSIONAL SUMMARY

Hands-on, task-focused professional with 5+ years in the medical industry. Maintains positive attitude in fast-paced, multi-task environments. Interacts effectively with employees and the general public. Understands and relates to special health needs and problems of diverse clients.

APPLICABLE SKILLS

Strong verbal, written and interpersonal communication skills.

Ability to work independently or as a team member and meet deadlines.

Efficiently prioritizes tasks with excellent time management and organization skills.

Practices timely and accurate completion of work to maximize productivity.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Skilled and competent in standard office administrative functions.

KEY QUALIFICATIONS

Pharmacy Technician • Pharmaceutical Calculations • Basic Math • Specialty Pharmacy

Medical Billing • ICD-9 • CPT • Medical Assistant • Patient Care Assistant • Customer Service

Medical Terminology (RX Sig Codes) • Medication Laws, Standards, & Regulations

Commonly Used Medications • Record Maintenance • Knowledge of Top 200 Brand/Generic Drugs

Anatomy & Physiology • Pharmacy Technician Practicum • Supply, Inventory, and Data Entry

OSHA • HIPAA Compliance • Pharmacy Law & Ethics • HIV/AIDS • Pharmacology

Drug & Dosage Interaction • Institutional/Community Pharmacy Operations • Compounding

Use of Pharmaceutical References • Essentials of Pathophysiology • CPR/BLS • Aseptic Techniques

Medisoft • Mosby's Pharmacy Management Software • Computer Skills • Customer Service

Computer Applications in Pharmacy • Order/Data Entry • MS Office • Type 30wpm

EDUCATION

Ultimate Medical Academy, Tampa, FL

Pharmacy Technician, 2011

GPA 3.84 - Received Academic Recognition

Sanford Brown Institution, Tampa, FL

Medical Assistant, 2005

Training Resource, Tampa, FL

Nursing Aid, 2000

PROFESSIONAL DEVELOPMENT

Behavioral Services Assistant Certification

Professional Crisis Management Certification

REGISTRATION/CERTIFICATION

Florida State RPT, 40964

National CPhT Certification, 5901-0701-0254-155

EXTERNSHIP EXPERIENCE

RXPerts, Tampa, FL 2011

Pharmacy Technician - 180 Hours

Responsible for the efficient, accurate and timely delivery of pharmaceuticals to assure customer satisfaction.

Detailed and accurate with good client relation skills.

Accurately interpreted and filled prescribed orders per policies and accurately performed delegated pharmacy acts.

Prepared medication for clients through mixing, filling, verifying a prescription, counting pills, and labeling bottles.

Obtained approval from the pharmacist; complied with all state policies.

Managed inventory rotation to make certain expired and recalled drugs were pulled and returned to wholesaler.

Inventoried and stocked over the counter medicines and supplies.

Prepared prescription labels, selected a prescription container, and affixed the prescription and other labels to the container.

Prepared and delivered medication after it was checked by the pharmacist.

PROFESSIONAL EXPERIENCE

Ambient Healthcare, Tampa, FL 2012-2014

Intake Coordinator/ Assist to the DON

Take referral, input patient information in the computer and communicate with patients

Verify insurance and collect payment

Confirm nursing visits

Circle of Support, Inc., Riverview, FL 2011-2012

Patient Care Assistant

Take vital signs, assist with activities of daily living and hygiene needs.

Chart observations and activities and perform other delegated tasks.

Maintain a clean, safe environment.

Dawn Vista Group Home, Riverview, FL 2009-2010

Behavior Assistant

Provided care to persons receiving substance abuse or mental health services.

Implemented interventions, monitored progress, assisted in daily activities and ensured the safety of persons receiving services.

Provided safe, supportive environment designed to address individual and family needs.

Trained in living skills, transportation, medication management, housekeeping assistance, record maintenance and counseling.

Tampa Family Health Centers, Tampa, FL 2007-2008

Medical Receptionist/Billing Clerk

Performed insurance/billing clerical duties, including review and verification of patient account information against insurance program specifications.

Entered data electronically to process charges, payments, denials and adjustments.

Analyzed and coded surgical procedures and diagnosis using ICD-9-CM & CPT codes.

Screened and routed patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.

Ensured accuracy of data input with scheduling, registration.

ADDITIONAL PROFESSIONAL EXPERIENCE

Doctor's Walk-In Clinic, Tampa, FL - Administrative Assistant/Medical Assistant 2005-2007

Special Data Processing Center, Clearwater, FL - Customer Service Representative 2000-2004

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