Customer Service Quality Control
Resume:
Anzhela Azizyan
*************@*****.***
Salt lake City, Utah 84106
801-***-****./cell./
Medical Assistant Specializing in Phlebotomy
Profile:
Over ten year experience in nursing surgical team; organized and quick thinking surgical technician, proficient in technical support tasks for wide variety
of surgical operations/procedures, familiar with retractors, cutting sutures, sponges, applying dressings, needles, supplies and other sterilized
instruments. Dependable and observant of details in operating room environment, with proven ability to multitask and still able to provide reliable care
to patients. Accountable and detail oriented professional with the ability to accurately and calmly perform tasks with team under pressure in fast paced
environment. Commended for ensuring seamless transitions when operating teams are switched out during procedures. Proactive with effective
interpersonal and communication skills, experienced in working with different personalities as well as working on own initiative. Fluent in Armenian;
Russian, English.
Education:
02/14/2014 CPR training by American Heart Association
12/12/12 – Utah School of Phlebotomy; Certification in Phlebotomy – SL 4536
1991 1994 – Nursing School with Specialty in Obstetric Nursing; Yerevan Armenia
Volunteer:
As of October 1, 2013 I started volunteering at Maliheh Free Clinic as a phlebotomist.
Employment:
Angiographic Department – Yerevan, Armenia
Nursing Assistant
2008 2011
Educated and trained new technicians.
Maintained peripheral endovascular supplies.
Ensured a safe work environment and employee safe work habits.
Prepared all documentation to meet or exceed established standards of the MTF.
Worked in the CVOR will also include set up and assistance for coronary angiography
Ensured proper documentation of radiation dose, DAP and regulatory requirements.
Ministry of Health – Yerevan, Armenia
Nursing in Emergency Cardiology and EKG
2006 2008
Printed reports EKG Results
Placement and scanning of monitors and event recorders
Telephonic pacemaker checks telephone triage customer service
Research Institute of Cardiology (Nuclear Medicine Department) – Yerevan, Armenia
Nursing in radionuclide diagnostic center
2005 2006
Calibrates cameras and equipment in accordance with internal protocols
ensures that sufficient supplies are on hand to perform procedures; follows safeguards and protocols to ensure quality of results
Operates and maintains quality control for all imaging equipment and radioactivity assaying devices in the Nuclear Medicine Department
Verified proper operation of equipment prior to use; checks radiation monitoring devices and advises appropriate parties if problems are identified.
Prepares pharmaceuticals for patient use, administers pharmaceuticals to patients and performs nuclear medicine procedures; uses appropriate
camera in
Maintains records and logs as required by department protocols and licensure requirements; logs patient dose administered, progress notes and
other pertinent data.
Schedules patients for nuclear medicine examinations, questions patients and/or reviews patient charts for facts of patient history which are pertinent to
interpretation of nuclear medicine examinations by the radiologist.
Surgical Institute – Yerevan, Armenia
Surgical Technologist
2000 2004
Performed a variety of technical duties to assist in preparing and caring for pre operative patients
Assembled supplies and equipment needed for surgical procedures; Prepares sterile instrument table
Prepared patient skin for surgery in accordance with established standards; Provides comfort and support for pre operative patients.
Assisted in the monitoring of the patient through the procedure; Provides age and culturally appropriate care.
Followed Standard Precautions using personal protective equipment as required
Research Institute of Cardiology and Proctology – Yerevan, Armenia
Phlebotomist
1994 2000
Assisted the Phlebotomy and Cardiology Department for transfusions of blood and plasma; took blood from the veins; changed bandaging
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