Customer Service Manager

Crystal Phelps

**** *-********** **. **, Wilson, NC 27896

Cell: 252-***-**** : acc3rq@r.postjobfree.com

Core Competencies

Positive 55 WPM Typing Speed

Cheerful Rapid data entry skills

People-Oriented Strong account analysis skills

Detail-Oriented Rapid 10-Key data entry

Developed excellent time management skills Math aptitude

Night and safe deposit procedures Advanced clerical knowledge

Safe counting and balancing Cash handling expertise

Goal-Oriented Self-sufficient Reliable

Strong work ethic Flexible

MS Office proficient Team player

Troubleshooting proficiency

Work Experience

Customer Service Representative

October 2010 to February 2011

West Corporation – Rocky Mount, NC

Answered telephone inquiries on product including billing, technical support, and promotions.

Handled various accounting transactions.

Exceeded quarterly sales goals percentage.

Set up new accounts

Created strategies to develop and expand services to existing customers

Maintained friendly and professional customer interactions.

Lead Sales Associate/Assistant Manager

September 2008 to December 2009

Dollar General – Wilson, NC

Unload trucks according to the prescribed process for the store.

Follow company work processes to receive, open and unpack cartons and totes.

Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.

Restock returned and recovered merchandise

Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the

Store Manager.

Assist in plan-o-grams implementation and maintenance.

Assist customers by locating merchandise

Bail cardboard and take out trash; dust and mop store floors; clean restrooms and stockroom

Greet customers as they enter store

Maintain register countertops and bags; implement register countertop plan-o-grams.

Operate cash register and flatbed scanner to itemize and total customer's purchase; bag

merchandise.

Collect payment from customer and make change.

Clean front end of store and help set up sidewalk displays. Help to maintain a clean, well-

organized store and facilitate a safe and secure working and shopping environment.

Provide superior customer service leadership.

Follow company policies and procedures as outlined in the Standard Operating Procedures

manual, Employee Handbook, and company communications.

Open and/or Close the store under specific direction of the Area Manager.

Coating Machine Operator

October 2005 to May 2007

Leiner Health Products – Wilson, NC

• Operate Coating machinery independently as well as within a team environment

• Move skids using electric jack and tools

• Document coating process information as per SOP

• Load and unload coating machine

• Weigh coating ingredients as per formula in order to prepare coating solution/color solution

• Monitor coating operation periodically and report any abnormal conditions to the manager

• Comply with company policies and procedures and maintain regular work attendance

Cashier

September 2001 to October 2005

McDonald's – Wilson, NC

Accomplished great customer service skills

Quick and accurate service and show sensitivity to individual needs, both from behind the till as

well as in the dining areas.

Food Preparation and cooking

Cleanliness and Hygiene

Accepted payment from customers and made change as necessary.

Assisted co-workers.

Responsible for daily set up of several stations.

Performed dishwasher duties

Performed serving, cleaning, and stocking duties in establishments

Education

High School Diploma: 2005

Ralph L Fike High School Wilson, NC

Wilson Community College: 2007-2008

Criminal Justice

Pitt Community College: 2011-Present

Business Administration

Certifications

Intro to the Financial Services Industry

Intro to Office System Technology

Career Readiness Certification

GOLD-Level 5

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