Customer Service/ Data Entry Speacialist/ Receptionist

**** ********** ** ***** 832-***-****

#***. E-mail: ******.*********@*****.***

Houston, TX 77042

Monica Stearns

Objective To obtain a position utilizing acquired skills and education with the opportunity to learn

and grow into an increasingly more responsible position.

Personal Profile Highly motivated • Versatility to work both independently and in a team environment •

Dependable • Strong work ethic • Good communication skills

Spring 2012- Present Harris County Toll Road Houston, Tx

Work experience

Data Entry/ Image Processor

● In charge of processing license plate images

● Accuracy

● 850-900 images processed per hour

Fall 2008- 2012 Lowes Houston, TX

Customer Service /Telephone Operator

● In charge of taking care of customer complaints/issues

● Handle high volume calls

● Worked and processed on credit card applications, business and residential

deliveries, in-store and online merchandise orders.

● Received and processed cash, debit/credit and check payments for business and

residential customers for online and in-store purchases

● Train new employees on policy, procedures and system navigations

● Processed important billing information, delivery addresses and times, and made

important outgoing calls to customers for delivery inquiries

● Entered all data information using Lowes software

Winter 2006 - 2008 Macys Houston, TX

Customer Service Associate

● In charge of customer issues/complaints

● Received credit card payments credit applications

● Processed the pricing tickets for merchandise

● Front counter service for all customers

● Cashier

Skills

● Microsoft Word, Excel, PowerPoint

● Internet / Email / Fax

● Detailed Filing

● 10-key stroke

● Extremely quick learner

Education 2004-2008 Alief Taylor High School Houston, TX

Diploma

● Graduated with Honors Cum Laude

● National Honor Society

● Texas Scholar

2008-2009 Houston Community College Houston, TX

References Available Upon Request

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