Project Manager Customer Service

Adam Rothstein

**** ***** ******

Hampton, MN ***31

(651) 249 - 9874

**************@*******.***

Objective • To obtain a long term career with an expanding organization that will utilize my 17

years of experience in the residential construction and restoration business as well as

explore my desire to help those in need and drive to succeed

Summary of

• 17 years restoration and construction experience managing, inspecting, and ensuring

Qualifications quality work is being attained to achieve professional results.

• Strong leadership qualities and the ability to complete jobs in a timely manner.

• Highly capable of overseeing multiple projects to ensure the quality and customer

satisfaction needs are met.

• Solid problem-solving skills and the ability to make decisions to get the job completed

efficiently.

• Lead by example management style.

• Ability to multi-task and delegate for maximum results.

• Capable of working independently and within a team atmosphere.

• Self motivated.

Professional • Excellent communication skills.

Experience

May 2008 – September 2011; May 2012 - Present Restoration Professionals, Inc

Restoration Manager

• Schedule and coordinate day to day operations within the department to ensure the

customer satisfaction of each individual job.

• Provide excellent customer service to ensure repeat and referral business.

• Accountable for quality control on jobs, coordination of subcontractors, and safety of

both employees and customers.

• Assist customers with insurance claim processes.

• Perform emergency services for multiple types of losses including, but not limited to

floods, sewer backups, mold, fire, and storm damage.

• Experience in commercial, residential, multi-family losses, and thermal imaging.

• Oversees the demolition and deodorization of fire losses.

• Xactimate estimating for emergency services.

April 2007 – November 2007 LeMasters Restoration, Inc.

Project Manager, Department Manager, Estimator

• Oversaw construction aspect of water losses.

• Inspected new leads for water losses and ensured customers of a quality and

professional experience.

• Responsible for selling all services the company provided.

• Provided guidance to employees and customers.

• Maintain, understand, and implement company policy and ensure completion of every

aspect of every job.

• Responsible for writing estimates using the Xactimate software.

Certifications • Settle insurance claims by working with insurance adjusters.

2004 – 2007 Self Employed Construction Business

Owner

• Performed general construction duties including but not limited to, installation of

sheetrock, cabinets, trim, and insulation. Minor plumbing and electrical repair.

• Responsible for building maintenance, rehabilitation of homes, and painting.

WRT, SRT, OCT, Lead certified, MDH Lead Abatement Supervisor

License, and CPT

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