Customer Service Sales

Valeena Caballero

**** ****** **** *** ***-**

San Diego, CA 92108

****************@*****.***

Work Experience

Primary Care Provider

**** ** *******

Serving as care provider for chronically ill parent. Additionally

participated in volunteer activities (American Red

Cross/United Way) and kept current on computer skills (mastering Access,

Excel, and PowerPoint through self-directed

study).

Pre Certification Agent for Aetna Pharmacy

12/2006-08/2007

Telesales Agent for Humana Healthcare

ACS Government Healthcare Call Center

Henderson, NC

Collected information and confirmed eligibility for Aetna Pharmacy

customers. Responded to inbound/outbound customers

calls, assessed their needs to find suitable Humana Healthcare products.

Caregiver for a family member

05/2006-12/2006

Staffing Consultant/Recruiter

01/2006-04/2006

Express Personnel Services

Oxford, NC

Referred job seekers to recruitment events and/or placement. Engaged local

businesses to utilize matched candidates to fill

open temporary or permanent positions. Referred appropriate candidates

for training opportunities and

followed up on placement. Maintained up to date case notes in Express

Personnel database system.

Customer Service Retail Supervisor

11/2005-01/2006

Kelly Temporaries

Durham, NC

The Moravian Cookie Shop

Supervised retail staff as well as sold Moravian Cookies to customers

from a kiosk at a local mall. Responsible for basic

cash and inventory responsibilities associated with the sales process as

well as picking-up and dropping of banks.

Variety Wholesalers

08/2004-11/2005

Henderson, NC

Trucking Dispatcher

Daily assigned retail store delivery routes to a fleet of 40 truck

drivers.Scheduled drivers for vacations, personal days etc.

Driver retention with excellent results. DOT certified.

Echostar/Dish Network Satellite TV

08/2002-12/2003

Raleigh, NC

Dispatcher

Dispatched satellite installation technicians to install and repair

satellite TV.

Customer Service. DOT certified.

Randstad Staffing, Pomerantz Staffing, Rotator Staffing, NJ and NC

Assignments: Medical Secretary, Customer Service

06/2000-08/2002.

Suburban Car Service Summit, NJ

02/1995-06/2002

Limousine Driver and Dispatcher

Representative, Telemarketer, Dispatcher, Administrative Assistant

Full/Part Time and Per Diem

Scheduled and dispatched a fleet of twenty limousines, reservations,

recruited and trained new drivers and dispatchers.

Marketing and customer service.

Reservation Sales Agent

02/1998-05/2000

Marriott Northeast Regional Reservations Sales Center

Somerset, NJ.

Booked hotel reservations for inbound callers. Recommended and cross sold

customers to hotels and resorts within the

Marriott brand that met their needs for national and international

accommodations.

Education

International Teacher Training Organization

2011

Guadalajara, Jalisco, Mexico

Certificates

• Teaching English as a Foreign Language and

• Teaching English to Speakers of Other Languages

Ed2Go

2008-2009

Vance Granville Community College

Henderson, NC

Diplomas

• Introduction to Teaching English as a Second Language

• Introduction to Teaching English as a Foreign Language

• Spanish in the Classroom

• Medical Billing

Dover Business College

1995

Dover, NJ

• Medical Assistant

Skills

Native English Speaker, 40 WPM, Word, Excel, Outlook, Medical

Transcription and Medical Billing, Customer

Service/Call Center, Dispatching and Retail Sales, Home Office Equipment

Software.

Contact this candidate