Customer Service Human Resources

Justina JandaJustina JandaJustina Janda

Phone: 919-***-**** E Mail: ************@*****.*** •Address: 739 Homeplace Drive Apt #3, Chapel Hill, NC 27517

Summary of Qualifications

Strong analytical and communication (verbal and written) skills

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Ability to multitask and manage time effectively

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Computer and internet savvy

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Experience in Human Resources

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Education

The University of North Carolina at Greensboro

Bachelor of Arts in Sociology Graduated May 2010

GPA: 3.2 Dean’s List 3 semesters

Study Abroad: India, Spring 2009 Czech Republic, Summer 2006

Experience

Human Resources Department, UNC 5/2013 Present

Benefits Assistant

• Processing employee leave requests

• Processing employee tuition wavers

• Filing paperwork

• Creating files for new employees

• Keeping the employee benefits files organized

• Entering paperwork data into Microsoft Excel and Access

• Assisting in miscellaneous office projects, such as typing up forms and letters

• Processing mail

Wigwagwalk

Dog walker/pet sitter 10/2011 3/2013

• Meeting new clients, and interviewing them about their needs

• Walking and feeding clients’ dogs and cats

• Taking clients’ animals to veterinary hospitals for appointments

• Writing a daily summary for the client of their pet’s habits and accomplishments

Residential Services, Inc.

Direct Support Professional 2/2011 10/2011

• Assisting developmentally disabled adults with household tasks and activities

• Administering medications

• Completing and filing health and progress reports

• Monthly inspection of company property and vehicles

Asian Brush Art and Graphic Design 7/2010 5/2011

Personal Assistant

• Handled customer service through the phone and email

• Organized customer invoices through QuickBooks database system

• Used Adobe Illustrator to create martial arts certificates

• Used Adobe Dreamweaver to make updates on company and customer websites

• Created marketing promotions to increase company sales

Jackson Library, UNCG

Stacks Librarian 11/2007 6/2010

• Assisted library patrons with accessing books and documents for research

• Shelved books and periodicals

Piano Teacher, Chapel Hill, NC 5/2008 8/2008

• Taught children ages 5 7 beginning piano skills

Primate Center, Durham, NC

Lemur Tour Guide 5/2007 8/2007

• Lectured groups on environmental impacts on lemur habitat

• Guided groups through the animal research center

• Built positive rapport with staff and visitors

Shenandoah University, Winchester, VA

Mailroom Employee 8/2006 5/2007

• Weighed and posted mail

• Distributed mail on campus

Desk Librarian 8/2005 5/2006

• Assisted library patrons with accessing books and documents for research

• Checked out books to library patrons

Internationalist Books, Chapel Hill, NC 8/2004 7/2005

Cashier

• Assisted customers with finding books

• Completed purchases and managed bookstore earnings

Skills

• Language: conversational Czech and French

• Computer: MS Word, Excel, PowerPoint, Publisher, SPSS, Adobe Illustrator, Adobe Dreamweaver, Blaise, HRIS,

EPA Web

• Basic website building

• Effective customer service communication

• CPR certified

• Pet CPR certified

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