Customer Service Human Resources

Kelly N Williams

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*** * ****** **., *******, CA 93291

Home: 559-***-**** - Cell: 775-***-**** - ***@*******.***

Career Overview

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Nearly 20 years of experience in accounting, payroll, billing, purchasing,

collections and auditing. Experienced in many fields including interior

design, media, law firms and non-profit organizations. Key strengths

include highly capable in working in both business-to-business and business

to consumer business models along with lending support and expertise in a

team environment.

Education

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The Chicago School of Professional Psychology

Masters of Forensic Psychology

Anticipated Graduation - Fall 2014

University of Phoenix

Masters in Management

Graduation Date - Summer 2011

California State University, Fresno

Bachelor of Arts, Telecommunications Management

Graduation Date - Spring 1991

Skill Highlights

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. Excellent communication skills

. Highly organized with superior attention to detail

. Microsoft Office, Excel, PowerPoint, Access, and Outlook

. Spreadsheet creation, entry and formulation

. Skilled in QuickBooks accounting software

. Business correspondence

. Filing and data archiving

. Critical thinker

. Energetic and organized

. Self-starter with professional manner

. Broad-ranging industry experience includes: media, not-for-profit, and

small business.

Core Accomplishments

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Management Support

. Ensured smooth operations by supporting executive team.

Scheduling

. Facilitated onboarding of new employees by scheduling training,

answering questions, and processing paperwork. Additionally, scheduled

meetings for supervisors and management using master calendar.

Research

. Investigated and analyzed client complaints to identify and resolve

issues.

Document Organization

. Developed and created an effective filing system to accelerate

paperwork processing.

Administration

. Performed administration tasks such as greeting and screening

visitors, filing, developing spreadsheets, faxing reports, e-mail,

letter writing, photocopying collateral and scanning documents for

inter-departmental use.

Payroll Assistance

. Assisted with payroll preparation and entered data into cumulative

payroll database.

Human Resources

. Recorded and filed employee benefit, salary, and annual evaluation

information. Conducted pre-interview screening, reference checks, and

new employee orientation. Oversaw interview, training, evaluation, and

termination process.

Customer Service

. Handled customers effectively by identifying needs, quickly gaining

trust, approaching complex and often-delicate situations, and

resolving problems to maximize efficiency.

Monthly Reporting

. Organized billing, invoice data, prepared accounts receivable, and

expected revenue reports for supervisors and sales department.

Professional Experience

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Tulare County Board of Mental Health, Visalia, CA At-Large Member, 7/2013

- Present

. Meet monthly to discuss issues regarding the quality and accessibility

of the mental health services Tulare County provides. Vote on issues

that affect clients and their family members, such as changes within

the Mental Health Plan, performance outcomes and measurements, data

collection, and strategic planning. Act in an advisory status to the

local Mental Health Administration, thus helping to create a system

that is more accessible, efficient, and quality-driven.

APR Consulting, Visalia, CA Administrative Aid 3, 6/2012 - 08/2013

. Performed general administrative and clerical functions, including

secretarial duties, reviewing and processing incoming and outgoing

mail, maintaining files. Complete travel arrangements, lodging, and

meals as directed. Respond to or route external and internal

customers, phone calls, inquires, and visitors.

. Prepared various reports in a timely manner through various automated

methods. Maintain and update scheduling calendars. Prepare, edit,

finalize, and route documents, reports, memos, and correspondence as

needed. Maintain and insure confidential information standards are

adhered to. Prepare data bases and spreadsheets.

. Ensured adequate office supplies and office equipment is both

available and in good repair. Maintain local human resources files in

accordance with organizational, governmental, and state policies.

Perform all other duties and responsibilities as assigned.

United States Department of the Treasury, Fresno, CA Miscellaneous Clerk

and Assistant, 2/2012 - 6/2012

. Performed a variety of transcript processing tasks using an automated

system involving: reviewing third party and individual taxpayer

requests for previously filed information, processing requests,

working within accepted policies and guidelines to either accept or

reject transcript requests, updated billing credits and debits, etc.

KDesign, Reno, NV Bookkeeper, 2/2008 - 8/2009

. Managed the daily operations of the accounting department. Duties

included, bookkeeping, accounts receivable/payable, processing payroll

and payroll taxes, reconciling bank accounts, billing, preparing

purchase orders and sales agreements, etc. Administered compensation,

benefits and performance management systems.

Jenkins Law Office, Reno, NV Billing Clerk, 8/2007 - 3/2008

. Supervised the daily operations of the accounting department. Duties

included, reconciling bank accounts, processing accounts receivable/

payable, billing, assisting attorneys and clients with billing

questions, collections, etc.

Northern Nevada Business Weekly, Reno, NV Business Manager, 4/2005 -

8/2007

. Managed the daily operations of the office. Duties included,

established filing systems, data entry, processing mail, answering

multi-line phone system, accounts receivable, coding accounts payable,

billing, collections, reconciling accounts, act as Human Resources

Director, including, explaining benefits, new hire paperwork,

conducting new employee orientation to foster positive attitude toward

organizational objectives. Served as a link between management and

employees by handling questions, interpreting and administering

contracts and helping resolve work-related problems. Assisted with

payroll and budgeting for organization.

. Duties also included: assisting publisher in various capacities,

assist editor as needed, act as assistant to circulation director, act

as an assistant to sales personnel as needed, various other projects

as assigned including planning annual charity golf tournament.

Accountants, Inc., Reno, NV Temporary Work, 11/2004 - 3/2005

. Assignments included working with a health company assisting in their

Audit Department, including: Pre-Audit, Expense and Asset analysis,

data entry.

Truckee Meadows Habitat for Humanity, Reno, NV Administrative Assistant,

12/2003 - 10/2004

. Managed the daily operations of the office, including, processing

homeowner applications, filing, data entry, process donations,

maintain donor and volunteer lists.

. Duties also included: Bookkeeping, accounts receivable/payable,

monthly financial reports to Board of Directors and Financial Board,

process payroll and payroll taxes. Organized and scheduled personnel,

training and volunteer relations activities.

Intuit, Reno, NV Payroll Services Representative, 11/2002 - 12/2003

. Completed payroll processing for various companies, including:

Processing payroll, manual check calculations, stop payments, and

direct deposit reversals.

. Duties also included: Helping Supervisor with various projects as

assigned, acting in a supervisory capacity when supervisor was out of

office, reconciling time cards.

Keywords

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Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook,

Publisher), TDS, IDRS, IAT, Lotus Notes, QuickBooks, payroll, file creation

and maintenance, reception, front desk, client relations, billing, fax

machine, copier, scanner, PC, Mac, AS400, multi-line telephone,

GoToMeeting, research, human resources, time management, organizational

skills, proofreading, accounts payable, accounts receivable, reports,

business analysis, office supplies, customer service, travel arrangements,

calendaring, itineraries, document control, confidentiality, typing speed

50 WPM.

Contact this candidate