Customer Service Sales

Arthur Holloway

*** ********** ****

Las Vegas, NV 89107

Email: ***************@*******.***

Mobile: 702-***-****

I am an Experienced IT professional driven to see projects through to completion.

W ith the ability learn new technology quickly .

Accomplishments

• Received distinction for having the most Computer Sales and writ ten Repair

t ickets for a two year period

• Chosen to join the team for a major operating system upgrade which covered

four states and three hundred servers and workstations

• During a hardware and software upgrade for windows workgroup, was offered

and accepted a position that was out of scope of expertise

Education

• PC & Networking Technology Specialist - Asher College, Las Vegas, NV - 2013

S kills & Certifications

• CompTIA A+ Certified - COMPTIA NETWORK + CERTIFIED

• Microsoft Windows 7 PENDING M ICROSOFT SERVER2008 R2

PENDING

P rofessional Experience

P C Repair T echnician (September 2012 – Present)

Asher College PC Clinic, Las Vegas, NV

• Providing maintenance, t roubleshooting, and diagnosing underlying problems, then

repairing PC’s as well as upgrading and programming equipment while providing

exceptional customer service and correcting system/network problems.

• Administration of antivirus/anti-spam software for personal and business PC’s.

• Developing solutions to problems in software and hardware t roubleshooting to

ensure optimal performance and overall improved efficiency.

PC Repair Technician (September 2011- December 2013)

Certified Services /Field Technician/ OWNER, Las Vegas, NV

• Diagnose and resolved server and network issues

Arthur Holloway

• We resolve Router and Switch issues

• Diagnose and Repair standalone computer systems

• Virus removal, Data backups, and Computer upgrades

Patrol Supervisor (June 2013 - Present)

Custom Security / Las Vegas, NV

• Respond to alarms for homes and businesses

• Provide security patrols in the Las Vegas area

• Supervise guards in their daily duties

Patrol Supervisor (FEBUARY 2009 – April 2013)

Greenvalley Security / Las Vegas, NV

• Provided security patrols for different businesses

• Supervised guards in my area with their post and post orders

• Answer alarms for homes and businesses

• Training of new patrol supervisors

PC Repair Technician (August 2008 – July 2011)

Best Buy /Geek Squad, Las Vegas, NV

• Provided the initial contact with customers, checked in products, and ran basic tests

to determine product needs and service solutions.

• Performed necessary repairs, installation, and service of products in the store.

• Assisted the sales team in explaining services and technology to customers.

• Maintained department communications and performed administrative duties as

needed.

I T Manager (February 2004 – April 2008)

Computadora La Casa, Oaxaca, Mexico

• Supervised area staff, organized workloads and staff assignments, managed service

office budget, maintained accurate and up-to-date records, and oversaw safety and

overall site operations.

• Designed systems for local companies to suit specific needs, advised of software

requirements, and proper installation.

• Surveillance systems design and installation for local companies and sole

p roprietors.

• Implemented all aspects of direct client services to include formulating individual

service plans, quar terly and annual reviews, intake assessments, and all client-

related interactions.

Arthur Holloway

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