Mental Health Services

Paul L. Tiggs II

PO Box ***** Phoenix, Arizona 85046 . 602-***-**** . ********@*******.***

Professional Profile:

Very motivated to succeed, flexible and versatile, able to work

independently or work as a member of a team. Very accustomed at handling

sensitive materials and confidential records. Strive to always meet or

exceed production matrix. Thrive in deadline-driven environments. Poised

and competent with demonstrated ability to easily transcend cultural

differences. Very capable of multitasking and still producing optimal

results.

Professional Experience

NurseWise of AZ-Tempe, Arizona (December 2005-April 2012)

Managed a call center to optimize "real time" results and ensure quality

and care was given to each caller.

Clinical Lead

Key Results

. Ensured that the call center was properly managed including properly

staffed and the services delivered to customers.

. Completed call and chart audits on call center staff.

. Supervised and answered questions in "real time".

. Designed, trained, and implemented new policy and procedures.

. Created performance matrix standards for call center agents.

. Assisted with software conversions training.

Empact-SPC-Tempe, Arizona (October 2002-2007)

Worked as a member of a mobile crisis team that provided mental health

services in the community.

Crisis Therapist I

Key Results

. Assessed the immediate needs of consumers and ensured that they were

provided.

. Worked with community stakeholders to ensure consumers were safe

. Followed up with consumers to ensure they obtained the needed services.

. Trained and mentored new employees.

Adecco Staffing-Phoenix, Arizona (August 1999-January 2000)

Worked in a warehouse ensuring that the stockroom was well stocked to fill

any and all orders in a timely manner.

Light Industrial

Key Results

. Responsible for all shipping and delivery of products

. Organized and maintained stockroom

. Ordered products to ensure the warehouse was always stocked with products

EDUCATION

Capella University (Minneapolis, Minnesota)

Psy.D Clinical Psychology Program

Graduated March 2010

Argosy University (Phoenix, Arizona)

Master of Arts in Clinical Psychology

Attended 1999-2002 (Graduated)

Capital University (Columbus, Ohio)

Bachelor of Arts degree in Psychology

Attended 1994-1996 (Graduated)

Computer and other Skills

. Microsoft Office-Visio, PowerPoint, Publisher, Word, Excel, SharePoint,

and Outlook.

. Forklift

. Pallet Jack

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