Customer Service Data Entry

TINA R. GRATE

***** ******* **

Highland, CA ****6

Phone: 323-***-****

E-mail: t.r.grate gmail.com

Summary: To obtain a position that will utilize my abilities developed '

brought experience and training

Job Objective: CUSTOMER SERVICE, 15 years 2 months experience CALL CENTER,

7 years 2 months experience

Experience:

Job Title: Caregiver

Employer: IHSS, SAN BERNARDINO, CALIFORNIA

Length: 4 years

Duties: Caring for disabled individuals, transportation, cleaning,

cooking, administrating medications, daily activities,

Documentation of patient's medications, movements, emotions

Job Title: Customer Caret Sales Rep

Employer: Time Warner cable, ONTARIO, CALIFORNIA

Length: 3 years

Duties: Data entry, high volume of incoming phone calls, assistance

on all aspects of productivity and performance standards, Sell

and upgrade company core products, provided information

regarding products and services, billing, repair, collections,

customer complaints, troubleshoot customers service problems,

schedule appointments and field service calls document customer

transactions. Pleasant personality, telephone manner and worked

independently.

Job Title: Hospitality Customer Service

Employer: Realtime Results/ CSA, SL Louis

Length: 3 years 3 months

Duties: Handle various tasks for AT T, including 300 incoming calls

through the phone queue, Data Entry, problem solving, selling

accessories, dealing with customers account inquiries, training

of new hire associates.

Job Title: Front Desk Manager

Employer: Hilton Hampton Inn

Length: 2 years 3 months

Duties: Performed Front Desk duties, Answered phones, made

reservations, cancelations, customer service

issues, problem solving, auditing and balancing each shifts daily

deposits, team building, training of new hires.

Job Title: Lead Scan Coordinator/Cashier

Employer: Superior Grocers

Length: 3 years 3 months

Duties: Customer Service duties, Cashiering, Scan Coordinating of

pricing of weekly advertisement of merchandise, dealing

with customer's returns and credits, price adjustments,

balancing daily cash drawer

Job Title: Director

Employer: Tina's License Family Daycare

Length: 15 years

Duties: Customer Service, Acct's P/R, Scheduling daily activities,

Tutoring School-Age, Monitoring infants, preparing daily menus

and meals, Monitor Before & After-School Program, providing

transportation, Conducting Parent Orientations, CPR/First Aid

training.

Skills: DATA ENTRY, WORD PROCESSING/ COMPUTER, CALL CENTER/ MANAGEMENT,

ACCTS R / PAYABLES, CHILD DEVELOPMENT

Education: High School/Diploma

Southwest college child development

Hilton Hospitality/ Customer Service! Management Training

Training & Qualifications:

. Computer Skills include the use of Microsoft Word, Excel, Power

. AT&T Computer Applications for residential and commercial accounts

. Hospitality in Front Desk Management

. Real-time Results Customer Service Training

. Child Care Experience and Training

Certification & Awards:

. AT & T World Class Customer Service - Real-time Results

. Hilton Hospitality Customer Service & Management- Hampton Inn

. Hilton Spirit Award Customer Service - Hampton Inn

. Catch Me At My Best Award - Hilton Hampton Inn

CA Drivers C (passenger car)

Additional Comments:

Strong oral communication skills, heavy phone volume

Experience, sales experience, public relations, telecommunications and

data terminal experience References: Available on request

Contact this candidate