Customer Service Representative

LaToya C. Fobbs

**** ******* ****** #**** ? Houston, TX 77054

Phone: 832-***-**** ? Email: **.*****@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Customer Service Representative with more than 10 years in

various industries including retail, healthcare, call center, and hotel.

Ability to multi-task, meticulous interpersonal interaction, utilize

troubleshooting and problem-solving skills as needed.

Technical Skills

. Administrative experience: Organization, dependability and enthusiasm in

business environment.

. Computer and relevant technology literacy: Microsoft Word, Excel, Access,

Outlook, PP, Internet.

. Detail oriented: Meticulousness in filing, keeping record systems and

making reports.

. Knowledgeable on Office Machine Equipment: WorkCentre 7755; 5325, Phaser

3040, Digital Dictation, HP Laser Jet Pro 400 M425 Series, 5-line phone

system.

PROFESSIONAL EXPERIENCE

General Dynamics

Houston,

TX.

Customer Care Associate

9/13-present

. Performed along 18 CSR professionals covering multiple states,

responsible for an unlimited amount of consumers' accounts, including

personal information.

. Quickly, effectively, and accurately solve consumers' challenges.

. Maintain quality control/satisfaction records, constantly seeking new

ways to improve customer service.

. Frequently participate in training sessions to stay up-to-date with

quality changes, policies, and procedures.

Star of Hope

Houston, TX

Kitchen Helper/Monitor (Volunteer)

11/12 - Present

. Ensured work and dining areas are maintained in a clean and sanitary

manner

. Portion and wrap food or place food directly on plates for service to

clients

. Place food trays over warmers for immediate service to clients

Crestwood Suites Hotel

Houston, TX

Front Desk Receptionist

7/10 - 2/12

. Answered phones and greeted all guests in a courteous and helpful

manner

. Maximized occupancy rates with a 40% higher rating than previously

. Fostered strong working relationship with all hotel departments and

personnel

Springhill Suites by Marriott

Houston, TX

Night Auditor

1/10 - 7/10

. Processed credit card transactions during check out process quickly

and accurately

. Greeted all guests in a courteous and professional manner

. Ensured complete customer satisfaction for each guest

. Stocked linens and supplies at Front Desk and in other areas of hotel for

the following day

The New Release Company

Houston, TX

In-bound Call Center Agent

5/06 - 4/09

. Resolved customer account conflicts in an efficient and effective

manner

. Explained products, services, and prices of equipment used by customer

and answered inquiries

. Answered phone calls from customers regarding DVD rental returns

EDUCATION

University of Houston-Downtown, Houston, TX - Continuing Education in

Communications

Houston Community College, Houston, TX - G.E.D. Awarded

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