Manager Operations
Resume:
MICHAEL WHITE
Ladoga, IN 47954
765-***-**** Home
765-***-**** Cell
***.******.***@****.***
EDUCATION
B.S., Criminal Justice and Criminology
A.A, Multimedia Technology
Ball State University, Muncie, IN
SUMMARY
Successful highly driven professional with vast experience in managing operational teams.
Capable of managing multiple tasks in a fast paced environment while using excellent
communication and active listening skills to achieve organizational success.
PROFESSIONAL EXPERIENCE
5/13-3-14 Vitran Transportation\Central Transportation, Indianapolis, Indiana
Regional Line-haul Coordinator
- Assisted with the transition from Vitran to Central by moving to Central’s home office in
Warren Michigan for 3 months.
- Responsible for the overall network planning and controlling the daily movement of company
drivers and other outside agencies to achieve company goals and standards.
- Managed cost control measures of 8 end of the line terminals and 4 hubs to minimize cost and
to improve efficiencies in production, load average and terminal effectiveness.
- Implemented high safety standards and communicated all aspects of the operation to meet and
exceed on-time service requirements.
3/09-5/13 Dayton Freight Lines, Greenwood, Indiana
Hub Operations Manager
- Managed Dayton's biggest terminal operation with over 130 line -haul drivers, 35-50 dock
employees and 7 supervisors while coordinating continual improvements to achieve goals.
- Observed, inspected and measured proficiencies in terminal personnel to determine changes
in work practices and procedures necessary to improve the terminals operation.
- Maintained superior internal and external customer relations consistent with company
policies and procedures.
2/08-3/09 FedEx National LTL, Louisville/Lexington, Kentucky
Service Center Manager
- Used critical thinking skills to lead, train, educate and develop employees while motivating
the team to strive for success by achieving company safety standards and goals.
- Planned the daily manpower needs to ensure customers' freight was delivered and picked-up
in a timely manner.
- Implemented company policies in all matters including hires, disciplinary issues and
terminations.
6/07-2/08 FedEx National LT L, Brownsburg, Indiana
Line-Haul Manager
- Managed 60 Line-Haul Drivers, the evening city operation and planning/coordinating
the freight volume at the Indianapolis terminal.
4/06-6/07 FedEx National LTL, Formall y Watkins Motor Lines Brownsburg, Indiana
Field Training Specialist
- Trained all Field Personnel/Management throughout the Country in various computer systems
and procedures using methods that allowed them to utilize this information so that they could
use these tools to successfully manage and supervise their operation more effectively.
- Performed Terminal Operation Reviews/Post Audits and communicate d these findings to
management while also providing a positive working relationship with people through
effective communication and listening skills.
3/05-4/06 Watkins Motor Lines Brownsburg, Indiana
Operations Manager
- Facilitated changes in the overall operation of the facility and utilized my past work experiences
to create a positive work environment by using motivational techniques and human skills.
3/99-3/05 Overnite Transportation Indianapolis, Indiana
Operations Manager
- Directed Overnite's biggest Mini -Hub Operation in the Midwest. Administered and coached
25-50 employees in a 3-hour time frame to successfully achieve and obtain all cut time goals.
6/96-2/99 Roadway Express Indianapolis, Indiana
Inbound Planning Foreman
- Planned city routes for the inbound operation. Supervised and managed the satellite
and city dock operation which included prioritizing shipments to satisfy customer needs.
4/96-6/96 Copeland Corporation Fishers, Indiana
Material Handler
- Received and maintained shipping products to customers. Prioritized and assigned itemized
shipping orders to the appropriate workers. Trained all temporary workers in forklift safety.
2/91-3/96 Madison County Youth Center Anderson, Indiana
Director of Detention Services
- Managed a 36 bed Juvenile Detention Facilit y on a 24 hour, 7 day a week basis which
included long/short term planning, hiring, interviewing and orientation of new staff.
Responsibilities included recruiting, staffing and employee relationships.
- Wrote and incorporated a Behavioral Management System which produced significant
improvements in the behaviors of the juvenile population.
- Developed a successful training program for both new and existing staff and for the
Indiana Juvenile Detention Association.
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