Customer Service Administrative Assistant

SANDRA GONZALEZ

*** ******* *****, ** ***** . 407-***-**** .***********@*****.***

Objective Seeking a position to allow me to use my skills and allow growth

into a career.

Key Skills . Attention to detail

. Excellent interpersonal and communication skills

. Proficient with Microsoft Office software

. Data Entry and Retrieval

. Ability to multi-task

. Self Motivated

Experienced Account Control Specialist

2007-Present . JP Morgan Chase . Lake Mary, FL

.Handle over 400+ dial in/out phone contacts per day with tact and

professionalism.

.Operate proprietary software to enter customer information in database.

. Collect billing information from customers and maintain customer records

in system.

. Review customer data to ensure payment history is up to date.

. Demonstrate ability to quickly resolve heated customer situations.

. Responsible for activities performed in department as team to promote

better relations environment in-house.

Administrative Assistant/ Hospital Collections

2007 . Spherion . Omaha, NE

. Provided problem solving recommendations and assisted team members

regarding billing and entitlement issues for patients.

. Increased medical insurance collection two-fold for three months in a

row.

. Proficient using Microsoft Office products, A2K, GroupWise software and

basic computer applications.

. Ensured great customer service working with customers through phone to

ensure expectations were exceeded.

. Captured customer's information accurately and input into system.

. Skilled in 10-key and multi-line telephone.

. Performed receptionist duties to include filing, typing, and customer

service.

Administrative Assistant

1992-1996 . Maia B Daycare . Anchorage, AK

. Handled office reception answering the phones.

. Scheduled customer appointments.

. Prepared and created displays.

. Maintained student records and registration.

. Purchased and inventoried.

. Used computer database to enter customer information into electronic

filing system.

Customer Service Representative

1994-1996 . OfficeMax . Anchorage, AK

. Handled office reception answering inbound calls in a prompt and

courteous manner.

. Used computerized database to order inventory requested by customers.

. Ran cash register ensuring cash drawer was balanced at the end of each

shift.

. Ensured all customer service standards were being portrayed.

. Interacted in a face to face customer service environment.

. Used computer database to enter customer information into electronic

filing system.

Awards ;Award for Outstanding Performer

March 2007

Spherion

Award for Two Best Exempt Time

December 2007 and February 2008

JP Morgan Chase

Award for Best Quality

May 2008

JP Morgan Chase

Certificate of Appreciation

October 2008 and October 2009

JP Morgan Chase

Certificate of Recognition

September 2008 and July 2009

JP Morgan Chase

Education; Professional Career Development Institute,

2003-2005

Medical Billing Degree, HONORS Graduate

Hinds Community College, Raymond MS

1987-1988

Part-time student, general courses taken (3.7 GPA)

Service High School, Anchorage AK

1983-1985

GED

References Upon request

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