Customer Service Manager

Dejanee Smith

Customer Assistant

Las Vegas, NV

************.**@*****.*** - 702-***-****

Experienced professional seeking a career in customer service, call center or administration where I can utilize

my professional skills and consistent training. I am a friendly, professional, cooperative, and flexible, self-starter

who is a dedicated worker. I am able to multi-task and a team player.

WORK EXPERIENCE

Legal Collector

Portfolio Recovery - Las Vegas, NV - December 2012 to January 2014

Collecting on post and prejudgment accounts in a call center setting

Collector / Settlement advisor

JEM Group - January 2012 to April 2012

8363 W. Sunset Rd )-Assisting clients and creditor with unsecured debit and settling delinquent accounts.

Customer Service Representative

Starwood Hotels & Resorts - Lancaster, CA - February 2010 to December 2011

93534)-Assisting guest with hospitality needs such as hotel stays and flight reservations for starwood preferred

guest.

Assistant

DeRoy's Music Publishing - Beverly Hills, CA - April 2009 to February 2010

Front desk work for a private company. Assisted with front in work answering phones, filing and setting

appointment.

Account Manager/Collector

Country Wide Home Loans - Lancaster, CA - July 2007 to April 2009

93534) - Inbound and outbound calls assisting with collecting a debit on default loans and foreclosing properties

EDUCATION

Diploma

Quartz Hills High School

2007

ADDITIONAL INFORMATION

Skills

• Excellent Organizational Skills

• Strong Customer Relations Skills

• Computer Proficiency

• Data Entry

• Telephone Answering, 12-Line System

• Word Processing and Typing

• 10-Key Calculator

• Filing

• Computer: Lotus Notes, OutLook, Microsoft Office, AS-400.

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