Customer Service Manager

Location:

Posted:

March 12, 2014

LAIN PINNEY

East Hartford, CT 06108

***********@*****.***

SUMMARY

A dynamic, career oriented professional combing a strong business aptitude with a proven record for

success. Over 12 years experience in the Telecommunications business field in Connecticut. I possess

the demonstrated ability to work well with both internal and external resources to achieve continued

customer satisfaction and management objectives. I am an extremely loyal, dedicated and hard working

individual that is goal oriented and success driven in the sales/customer service field.

EXPERIENCE

PINNEY CONSTRUCTION CORP: Rocky Hill, CT 1/10/2008-9/5/2013. Office Manager. Responsible

for all Account receivable and Account Payable activity as well as general day to day Administration

duties.

AT&T: New Haven, CT. 12/17/2007-6/10/2008. Home Solutions Manager. Direct door to door

Residential Sales of U-Verse Products which consists of establishing Home Phone, Internet and

Cable services.

THAMES VALLEY COMMUNICATIONS/ADECCO 12/2006-12/2007 Groton, CT. Direct Sales

of Cable Television & High Speed Internet products.

CONNECTICUT TELEPHONE/ONE COMMUNICATIONS. 1/1997-11/2006 North Haven, CT

Corporate Account Specialist/Customer Relations. Responsible for maintaining multi-line Cellular,

Paging, Internet & Long Distance Business and Residential accounts with an intent focus on retention and

increasing bottom line revenue thru providing World Class Customer Service. Sold Cingular, Verizon,

Sprint PCS wireless and service maintenance contracts to businesses and a large personal client base. I

aggressively maintained and won back large account s from competitors. In addition, I also trained

newly hired Corporate Account Specialists.

EDUCATION

Manchester Community College Manchester, CT Associates Degree

Castleton State College Castleton, VT Bachelor of Science