Customer Service Human Resources
Resume:
Penny L. Tinsley **** East Belvedere Avenue
Baltimore, MD 21239
*************@*****.***
Dedicated and experienced Administrative Support professional with
expertise in data entry, customer service, and leveraging staffing
solutions, is seeking a challenging position to contribute to an
organization's future success
SUMMARY OF QUALIFICATIONS
Relationship-Builder Team-Player Highly-Motivated Analytically Minded
Problem-Solver Sound Judgment
Detail-Oriented Strong Interpersonal Skills Exemplary Work Ethics
Socially Perceptive Talented Time Manager Quick Study
EDUCATION
High School Diploma, Business Major GPA: 3.0 . Oak Hill High School . Oak
Hill, WV . 05/83
PSI Institute . Columbus, OH . 02/90
PROFESSIONAL EXPERIENCE
OFFICE TEAM
Loyola University Baltimore, Maryland
2013 - Present
The Career Center Human Resources
Provide administrative support to the 7-person Director staff. Greeting and
assist incoming student with questions, scheduling appointment and taking
incoming calls. Posting positions for student internships and working
closely with the student staff. Entering leave reports for staff and
facility into Datatel Collegue. Scanning personnel and benefit folder for
the department to go paperless.
KELLY'S SERVICES
Contractual Administrator Baltimore, Maryland
2003 - 2013
Coordinated the in-house training and supervised new-hires on the enter
order process while performing a myriad of duties which included but not
limited to; Broker account research, management of the daily investment
report, data entry, and administrative support services. Provided services
for admissions operations and support services; as well as, enter
prospective student data into People-Soft/ Aladin Software. Contacted
customers to confirm orders and verify credit card information, purchase
orders, and shipping information ensuring all orders are routed through the
designated company representative for the state. Maintained excel
spreadsheets, lotus database, and payroll information performing audits as
necessary and reporting discrepancies to records management.
UNIVERSITY OF BALTIMORE / HUMAN RESOURCES
Office Clerk II Baltimore, Maryland
2000 - 2003
Directed, supervised, and managed the full life cycle training for new-
hires and department leads in People-Soft database while maintaining
electronic employee records and contracts for existing employees. Performed
quality assurance within the People-Soft database identifying duplicate
records, and taking appropriate actions. Assisted in the planning and
logistics of initial People-Soft training for the universities end-users.
Verified/ entered compensation information and leave-plan eligibility for
all employees; as well as, returning employees.
UNITED STATES POSTAL SERVICE
Mail Processing Clerk Columbus, Ohio
1998 - 2000
Operated and monitored performance of automated postal processing
equipment, manually sorted mail, and transferred processed mail through the
postal delivery system. Performed other duties as required and necessary.
TRAINING
Microsoft Applications . People Soft / Aladin Software / AS400 / Outlook /
Datatel Collegue . Lotus 123 . Ten Key . Encoding Machine
OTHER DETAILS
Certified Data Entry Operator . 02/90
References Available Upon Request
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