Customer Service High School

DEBORAH BALLER

**** ********* ******

Phone: 216-***-****

Lakewood, OH 44107

***********@***.***

CAREER SUMMARY

A highly qualified and efficient Customer Service/Accounting Representative

whose background includes experience with a global paint company.

Exceptional problem solving skills, attention to detail and proficient at

follow up and follow through for external and internal customers. Team

player with ability to prioritize workloads and handle multiple tasks.

Extremely organized with excellent oral and written communication skills.

Experienced in a fast-paced, constantly changing environment.

Account Management Accounts Receivable Customer Support

Collections Problem Resolution Detail Oriented

Safety Committee Team Player Quality Control

MSWord, Excel Dynamix AX Excel 2007 Advanced

Intermediate

CAREER EXPERIENCE

PPG, Strongsville, OH

1991 - 2013

(Formerly Akzo Nobel dba Glidden Professional)

Collection Administrator/Accounts Receivable Representative

Responsible for making collection calls to past due customers, receiving

payments over the phone and

processing payments to customer accounts.

Completed collection process with customers including forwarding issues to

collection agencies.

Handled incoming calls from customers, researched customer complaints and

short paid invoices until completely resolved.

Balanced to the general ledger with daily cash and invoices.

Maintained customer accounts with the application of payments to accounts

and corrected any discrepancies on their accounts.

Performed daily collection calls to customers with 30 day or older balance

due

Immediately processed payments received via phone for past due balances to

customer accounts

Continued collection calls until no other resource than to send to

collection agency

Received incoming calls from customers, researched errors and resolved

within a 24 hour business day

Maintained customer accounts research and corrected any misapplications of

cash within 24 hours

Insured customer payments applied to their accounts correctly within a 24

hour business day

Balanced daily cash and invoice totals to company general ledger and

corrected discrepancies.

EDUCATION

High School Graduate, Lakewood High School, Lakewood, OH

ASSOCIATIONS/ORGANIZATIONS

Safety committee at Akzo Nobel

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