Human Resources Manager

Shobana S Bhatnagar

Address: K-** A Khirki Extension, 1st Floor,

Malviya Nagar, New Delhi-110017, India

Phone: 011-91-9910464955, +91-991*******, 011-91-65379955

Email: ********@*****.***,

LinkedIn: in.linkedin.com/Shobana S Bhatnagar

Skype Id: shobana.sen

Hold Valid Work Permit: Open Work Permit, W-1, Valid till Dec’15

A Creative, Results-Oriented HR Generalist with over extensive experience in HR. Extensive background in HR

Generalist Affairs, including experience in Employee Recruitment and Retention, Staff D evelopment, Conflict

Resolution, Benefits, HR Records Management, HR Policies Development and Legal C ompliance.

Profile

Manager Human Resources at Global Logic India Pvt. Ltd, Noida.

Accomplished Certification in Human Resources & Talent Management Consultancy (CPHRTMC) in

collaboration with AON Hewitt & Consultancy Development Centre, New Delhi.

Attained Certification in ISO 27001:2005 Internal Auditor Training Program .

Attained Certificate of Participation in HR Business Partner, Master Class V -4.0 Training Program from

Inconnectiva Conferences & Training, New Delhi.

Key member of GlobalLogic Corporate Social Responsibility Group & Employee Activity Groups.

Academic Credentials

Post Graduate Diploma: Human Resources 2012- Present

Welingkar Institute of Management, Mumbai, India

Relevant Courses Include:

Industrial Relations & Labor Laws

Wages & Salary Administration

Recruitment Management

HR Information System

Effective HR Training & Development Strategy

Performance Management & Rewards System

Post Graduate Diploma: Marketing Management 2002-2004

Symbiosis Centre for Distance Learning, Pune, India

Bachelor of Arts (Honors Course): English 1997-2000

University of Delhi, New Delhi, India

Diploma: Software Engineering 1997-2000

Academy of NIIT, New Delhi

Experience Highlights & Critical Competencies

Posses strong qualitative experience across wide gamut of functions including Business HR,

Recruitment, Performance Management, Rewards, Training & Development & HR Analytics.

Consultative solution focused approaches using business partnering techniques to create best in class

work environments: Rewards & Recognition Program Design, Training & Development Automation,

Policy Development, Employee Engagement Programs, Creative Retention strategies and Corporate

Social Responsibility.

Attended various HR Conferences & Seminars, part of National Human Resource Development such as

Employee Engagement, Workforce Planning, Onboarding, Rewards & Recognition & Training &

Develoment.

Work History/Accomplishments

GlobalLogic India Pvt. Ltd: May’2006-Present

Greater Noida Expressway, Uttar Pradesh

Manager, Human Resources (Oct’2013- Present)

Deputy Manager, Human Resources (May’2009- Oct’2013)

Assistant Manager, Human Resources (April 2007 – April 2009)

Sr. Executive Human Resources (May 2006 – April 2007)

Accountabilities

Senior HR Business Partner

Effectively managing employee strength of more than 850 employees as a Business HR for Telecom &

Mobile Business Units. Working with a range of Senior Business Leaders.

Responsible for all aspects of Indian HR for the corporate office and oversight of remote mining

operations including New Hire on boarding, training coordination and programs deployment, employee

relations, performance management, employee development, benefits, employee communications,

workplace culture, retention & payroll management.

Recommended solutions and provided primary or escalated support on employee relations matters such

as hires, resignations, terminations, performance action plans, job restructuring & employment

contracts.

Mentored and coached managers in understanding and applying HR tools in order to maximize employee

performance, achieve organizational effectiveness, improve employee's engagement, Leadership

Compass- 360 Degree Scores and ensure legal compliance.

Collaborated with the HR Advisory and HR Transaction teams to ensure that the appropriate operational

HR functions are enacted to deliver change outcomes.

Responsible for business unit analytics, compensation analysis, attrition, Employee Risk Reduction &

Performance Management Analytics.

Administered Performance Management System: Appraisal initiation support, normalization process,

promo mapping exercise & final closure.

Created action planning teams to brainstorm and implement solutions designed to address development

opportunities identified in annual employee engagement survey, resulting in significantly improved

employee engagement score.

Collaborated with OD Team to drive Internal Organizational Surveys eg. 360 Degree Survey, Support

Function Survey & Anonymous Feedback Survey.

Recruitment

Administered the complete recruitment cycle and selection of new employees by Scheduling &

Coordinating Interviews till closure of requisitions in the assigned Business Unit.

Managed volume recruitment (Junior Positions) and responsible for end -to-end delivery of the

requirement.

Collaborated with Hiring Manager for requirement gathering & scheduling technical Interview Questions.

Day-to-Day follow-up with the Tech Panel and Candidates for the interviews .

Responsible for Organizing Hiring Events - Local and out station.

Involved in sourcing resumes with the best resources available like – networking, references and using

different job-portals.

Evaluated the candidate based on the requirement available and experienced gained in the industry.

MIS generation through various online recruitment tools on a day to day basis .

Managing positions on various Online resourcing system involving full process-Uploading profiles,

tracking of candidates, maintaining all reports and updating the records on a regular basis .

Mobilizing Recruitment through Cost Effective Methodologies i.e. E-Recruitment (portals), & Professional

Networking, Social networking, Linked in, Company Mapping, Internal Referrals, IJP’s.

Maintain the internal recruitment database in a day -to-day basis. Also maintain the requirement-spread

sheet for each Business Unit. Done Recruitment by reduction in hiring cost : Maximum Hiring through

Direct Sourcing.

Key Recent Projects and Deliverables:

Recruitment: Networking using linked-in and head hunting using cost effective channels (Facebook etc.).

Recruitment handling – Dealt with management with varying profiles and different operating styles.

Development and Delivery of: Employee Engagement Survey and Action Planning, Total Rewards which

increased levels of employee satisfaction (75% to 80%).

Fun @ Work: Led Vibrant Workplaces Project which helped in contributing to a positive work environment

& culture. Organized employee engagement initiatives i.e. Annual Employee Activity Calendar creation,

Business Unit Level Fun event, Team bonding initiatives.

Tata Teleservices Ltd

Jan’2004-May’2006

New Delhi, Delhi

Executive

Training & Development & Employee Relations

Accountabilities

Planning, organizing and implementing induction trainings, internal & external trainings & seminars for

the Telecom Services & Devices Manufacturing Northern Region.

Oversaw and managed training on special projects, operation al skills training and new hire curriculum

Responsible for training analytics, Business Unit Wise Trainings, Training Needs vs. Trainings

Accomplished. Training Hours & Training Feedback Reports etc .

Ensured prompt resolution of interpersonal issues, career concerns, compensation employee grievances

etc through one on one meeting with employees, attrition management, discussion with Sr. Managers &

Dept Heads for effective resolution.

Bharti Infotrac Ltd

Oct’2002-Jan’2004

New Delhi, Delhi

Team Member

Accountabilities

Managed the initial set up process of Telecom Services Organization. This involved managing

Recruitment & Selection of employees & on boarding.

Conducted Training on Company Orientation, Products, Operational Skills and Processes & Systems.

HCL Infinet Ltd

Dec’2001-Aug’2002

New Delhi, Delhi

Sr. Customer Relations Office

Accountabilities

Responsible for providing technical product support for HCL Infinet Customers using Internet Service.

Involved in Recruitment & Selection of candidates.

Conducted Training Needs Assessment & imparted trainings on Soft Skills, Business Etiquettes &

Product.

Additional Information

Reasons for Leaving: Family Reasons

Professional References:

1. Ms. Geeti Mathur

Designation: Service Delivery Manager

Organization: Nokia Solutions & Networks, India

Email Id: *****.******@***.***

2. Mrs. Nutan Barmola

Designation: Resourcing Consultant

Organization: Royal Bank of Scotland, India

Email Id: *****.*******@***.***

Languages Known: English, Hindi & Bengali

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