Customer Service Manager

MacKenzie "Mac" Morrison

**** ********* ****., *****, ** Phone: 234/564-7936 Email: *********@*****.***

Experience

Material Handler

*/**-******* ******** ****** Solutions, Youngstown, OH

Monitored, ordered and maintained all pipe, insulation, tubing

and Fastenal hardware for plant-wide distribution

Created inventory labeling system

Released, picked and issued WIP's (work in progress) in fast

paced environment

Established new assembly parts distribution program, now

standard for Exterran

Handled receipt and shipment for hard copy and online orders

Licensed operator of 10,000 and 55,000 lb. forklifts

Performed critical lifts for 20 ton overhead crane

Trained to become future lead plant purchaser

Received "Above and Beyond" award from plant manager

Performed daily company safety procedure checklists to ensure

plant safety

Coordinated with upper management daily to review scheduling for

continuous department coverage

Reviewed BOM's (bill of materials) with plant engineer and upper

management to ensure accuracy

Inventory Manager

1/13-5/13 The Specialty Switch Company, Washingtonville, OH

Training new employees on inventory system and procedures

Meet with management regarding inventory operations to increase

efficiency

Training new employees in CNC set up and programming

Manage three assistants and set out daily tasks

Foreman

11/12 - 1/13 The Specialty Switch Company, Washingtonville, OH

Assigned daily workload and oversee employees

Set up machines and trained employees on programming of machines

Served as CNC operator on both mill and lathe concurrent with

above duties

Inspect parts for quality control

Oversee shipping and receiving when needed

Mill and Lathe Operator

6/12 - 11/12 The Specialty Switch Company, Washingtonville, OH

CNC (Comet, Haas & Romi) mill and lathe operator

Licensed forklift operator

Operator

1/09 - 3/12 Custom Cut Aluminum, Salem, OH

CNC router operator

Trained new employees on aluminum shears and punch presses

Operated aluminum shears

Punch press operator consisting of holes and radius

Oversaw shipping and receiving and managed quality control

procedures

Licensed forklift operator

Delivery driver in special circumstances to ensure on-time

customer service

Owner

1/09 - Present Working Class Handyman Service, Salem, OH

Specialize in general handyman services for homeowners including

landscaping, painting, electric, plumbing, carpentry, roofing,

drywall and tile repair

Inventory Control

09/08 - 12/08 Harry & David, Hebron, OH (seasonal position)

Responsible for cycle count (count skus in locations) to ensure

inventory matched physically and in the RF system

Handled product rotation and retrieval for consolidation,

minimized storage needs

Responsible for completing necessary reporting

Handled inventory documents

Input data into RF equipment and/or warehouse management

inventory system

Utilized hand-held electronic scanning device in cold storage

pulling the correct sku and quantity

Performed receiver on sticker and material handler; duties when

needed

Production Technician

07/03 -04/06 Winchester Homes Inc., (Owned by Weyerhaeuser

Corp.) Bethesda, MD

Inspected homes daily while creating subcontractor and punch-out

lists. Homes ranged in value from $500,000 - $1.4 million +;

Homes ranged from 3,800 - 7,200 square feet

Met with customers at pre-construction meetings as well as

pre-drywall, pre-settlement and post-settlement walkthroughs

Oversaw all customer service entailing reviewing warranty with

customers, scheduling subcontractors and completing

non-subcontractor work

Acted as Site Safety Leader which included creating a filling

system for all required safety paperwork, set up office with all

required postings and emergency procedures, trained new

employees and subcontractors on W.H.I. safety guidelines and

inspected site daily for security and potential dangers

Met with subcontractors as needed to review quality issues and

concerns, scheduling, safety violations and W.H.I. scopes of

work

Scheduled and met with county inspections

Met with Sr. Project Mgr weekly to review budget and pay extra

work orders

Responsible for training new W.H.I. employees on the aspects of

punch out

Completed punch-out and non-subcontractor lists generated from

Manager and homeowner walkthroughs

Installer

2000-03, R. H. Homeworks, Salem, OH

Kitchen and bath installation/remodel

Provided homeowners with estimates

Took inventory of warehouse

Front End Manager

95-97, Big Bear Grocery, Grove City, OH

Managed employees and store in Store Manager's absence

Managed cash receivable through cashiers

Supervised inventory, stocking and ordering

Made weekly schedules for employee

Education

Salem Senior High School, Salem, Ohio, graduated 1995

Basic electricity and basic plumbing apprentice courses, Kent

State University, 2001

2-Star certification with W.H.I., 2003 (customer satisfaction

training)

Completed OSHA On-Site Construction Spanish course, 2005

Completed W.H.I. in-house software training, 2005

Awards

Received Perfect Attendance Award at Harry & David, 2008

Received W.H.I. Above and Beyond Award for customer service,

2003

Participated in the Production Committee by creating a punch-out

checklist for Production Technicians, W.H.I., 2004

Contributed to W.H.I. receiving the J.D. Powers and Associates

Award for #1 home builder in the Washington, DC metro area, 2005

Received the Emerald Society Team Achievement Award for top job

site ranked by safety, appearance and cleanliness out of 15

sites in the state of Maryland, W.H.I., 2005

Participated in the Community Outreach Program with W.H.I. by

volunteering in the 25 Acts of Charity in the local community,

2005

Completed Harassment Prevention Course, W.H.I., 2005

Member of the Safety Committee for W.H.I., 2006

Volunteering

Volunteer with Habitat for Humanity

References

Available on request

Contact this candidate