Project Manager

Email: ***.*********@*****.*** Vikram Raj Mobile: 224-

***-****

SUMMARY

• Business Systems Analyst with 7+ years of experience in Information Technology, Banking,

and Healthcare Industries.

• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE

model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the

business problems/needs/opportunities.

• Proficient in all phases of Software Development Life Cycle (SDLC) and experienced in applying

software engineering methods such as Waterfall, Rational Unified Process (RUP) and AGILE in

business analysis.

• Expertise in writing Business Requirement Document (BRD) and Functional Requirement

Document (FRD).

• Performance driven business professional with excellent client and operations management skills,

including managing multiple business units, understanding team dynamics, decision-making and

building client relationships.

• Experience and in-depth Knowledge in Data Warehousing, Database Integration and Data

Migration.

• Exceptional Presentation skills and experience working with C-Level executives.

• Hands-on experience with Systems Integration Testing, Performance Testing, and UAT.

• Experience working with ADP Payroll, and Benefits systems.

• Experience in mapping data elements for information exchange between systems.

• Extensive knowledge in UI Design, Reporting, Data flow and Object modeling, case analysis and

functional decomposition analysis.

• Thorough knowledge in UML Modeling, including Activity Diagram, Sequence Diagram, Use Cases,

State Chart Diagram, Deployment Diagram, Class Diagram, and Component Diagram, drawing

Business Process Diagram, Workflow Diagram, Swim Lanes using Visio.

• Proficient in performing Financial Statement Analysis, Financial Reporting, Reconciliation, Budget-

Expense Analysis, Financial Projections and Variance Analysis.

• Working knowledge of SAP-QM/MM/PM modules, including SQL.

• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analyses of

short term and long term business needs.

PROFESSIONAL EXPERIENCE

The Finish Line Inc, Indianapolis, IN

Sep’2012 – Jan’2014

Business System Analyst

Finish Line Inc operates an ecommerce retail website. The transactional database driven ecommerce website is

supported by an SAP ERP system with a SQL Server back-end. The ERP system ties together different aspects

of the website including inventory management, customer accounts, shopping cart, credit card processing and

other ecommerce functionalities. The task of this project was also to build a central repository of historic data

warehouse that could support the various reporting and information needs. Data was spread out in multiple and

diverse sources in databases located in different regions.

Responsibilities:

• Co-authored business requirements document with project teams. Extracted, discussed, and refined

business requirements from business users and team members

• Acted as a resource in understanding how IS systems carry out business functions and assisted in

ensuring the timely and effective implementation.

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• Involved in Inception Phase and prepared vision statement and initial data models that contain Business

Requirement Documents and supporting documents that contain the essential business elements and

detailed definitions.

• Worked with CA Clarity and Workbench for project/Portfolio management

• Modeled AS IS and TO BE processes using MS Visio

• Analyzed Business Requirements and segregated them into high level and low level Use Cases

• Created Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology

thus defining the Business Process Models.

• Supervised and managed projects throughout SDLC to ensure that project management methodology

based on RUP is followed during the project lifecycle using MS Project and NIKU Workbench.

• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational

Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC).

• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the

UML methodologies.

• Was involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)

• Worked with Front-end and Back-end systems

• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional

requirements and Functional Requirements to Systems Requirements.

• Performed the requirement analysis and documented the requirements using Rational Requisite Pro

• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in

different SDLC stages.

• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.

• Custom tools upgrade client had created marketing, merchandising product tools to support their custom

web application which needed to be re-architected to work with ATGs eCommerce suite.

• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes,

and participated in Stakeholder Management to communicate effectively with them.

• Created Mock-up forms in MS word for better visualization and understanding of the software solution.

• Tracked change requests and monitored workload and schedule.

• Facilitated JAD sessions with management, development team, users and other stakeholders to refine

functional requirements.

• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.

• Created and managed project templates, use case templates, requirement types and tractability matrix in

Requisite Pro.

• Managed workload, schedules and coordinated status review meetings with project managers, business

managers and team members.

Environment: Java, SAP, ETL, Data Mapping, UI Design, J2EE technology, .NET, ASP.NET, SQL

Server, UNIX / Oracle Platform, MS Visio, MS Word, MS Excel, MS Power Point, MS Project, RUP,

Rational Rose 2002, Rational Clear Quest, Rational ClearCase, Rational requisite pro

GE Capital Treasury, Stamford CT

Nov’2011 – Aug’2012

Business Analyst (Interest Rate Risk management)

GE Treasury is responsible for global funding, cash management and treasury services such as risk

management for all of GE's worldwide operations. The purpose of Interest Rate Risk Management (IRRM)

project was to centralize the management of interest rate risk across all GE businesses, using the Sungard ALM

5 tool which produces Interest Rate Risk Metric Reports based on market stock scenario inputs.

Responsibilities:

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• Conducted Requirement Gathering Sessions with stakeholders to support the IRRM

model development for various GE business units

• Performed data analysis across various GE business unit data using complex SQL queries (Data

warehouse), documented the results of the analysis and proposed improved and simplified approaches

for IRRM processes

• Documented in detail the work flow for various business processes as part of SDLC-IRRM program

• Created Functional Specification Documents, Data Mapping Specification Documents, system

process flow diagrams, user manuals and a variety of documentation for applications/ processes which

were developed as part of IRRM program.

• Published white paper for the processes that were developed as part of the IRRM project

• Supported functional testing and integrated testing

• Conducted and supported User Acceptance Test

• Performed defect tracking and generated analysis and aging reports using HPQC

Environment: Bancware (Sungard Application), HP Quality Center, Word, Excel, PowerPoint, Visio,

EDW, ETL, Agile methodologies, Iterative Development Sprints, Spotfire

Wells Fargo, Skokie, IL

Dec’2010 – Sep’2011

Business Analyst

The software was developed to take care of the back office operations of the T-Bills/T-Notes/T-Bonds that were

traded so as to settle the trade in T+1 day. It has the features of reporting to FRB about the trade activity. It

was also developed to manage the operations of the corporate bonds.

Responsibilities:

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each

other, resolve any issues and come to an agreement quickly.

• Involved in requirement gathering using Rational Requisite Pro, which included interviews, brainstorms

and meetings with stakeholders.

• Identified the current business process, documented the work flow and improved the efficiency of the

current business process.

• Extensively involved in all the waves to make sure that documented functional requirements are met.

• Identified and created all necessary Business Use Cases from requirements, created UML Diagrams

including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams using

Microsoft Visio.

• Involved in the creation and maintenance of the Workflow plans and artifacts for all the waves

• Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web

development projects.

• Worked on Bonds and Bond Trading Cycle, Bond Pricing, Sales and Marketing, and Performance

measurement.

• Involved as a SME in the decision making regarding the securities and derivatives products.

• Maintained and kept track of stakeholders’ requests for enhancements and changes using Rational Clear

Quest.

• Expertise in Performance Management, Asset Management, Credit Management, Client Reporting and

implementing its benefits.

• Understood the business logic, User Requirements and test-objectives to develop test plans, test cases,

and test case execution using Test Director.

• Tested the application manually by executing Test Cases prior to Automation.

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• Involved in automating test cases using QTP and Load Runner.

• Performed all kinds of testing including regression, system, integration, end to end, smoke, functional,

back end and front end testing.

• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested

enhancements to the existed application from business perspectives, provided solutions to existing bugs.

• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the

application.

• Assisted Portfolio Manager in Fixed Income Securities, and Mortgage.

• Produce functional specifications for various OTC Clearing enhancements.

• Involved in preparing a simple and detailed User manual for the application, for an intended user.

• Used Microsoft Project to manage schedules, deadlines, resources and collaboration on the project.

Environment: RUP, Erwin, Microsoft Office suites (Word, PowerPoint, Access, Excel, Outlook, Project,

Visio), Mercury Test Director (v8.2 & v9.2), HTML, Dreamweaver, Java, Oracle 10g, SQL Server

Reporting Services 2005, Cognos.

Bank of America Princeton, NJ

Jul’2010 – Nov’2010

Business Analyst / Project Coordinator

Credit Card Analytics application facilitated run credit analytics for new credit card application and, thus

helping the business managers to take decision on credit card issues. It also facilitated billing of statements to

customers periodically and keeping track of accounts through application reports. I was involved in the

enhancement of the above application.

Responsibilities:

• Worked closely with business units to develop a Business Requirement Document (BRD)

• Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the main liaison

between corporate business managers and IT division

• Conducted and facilitated workshops and requirement elicitation sessions with both the client as well as

the IT team

• Gathered business Requirements from users to design process automation

• Interacted with the “Users” by interviewing them, by preparing questionnaire and getting feedback.

• Prepared Business Process Models that includes modeling of all the activities of the business from the

conceptual to procedural level. Followed top down, leveled technique for building Business Process

Models.

• Worked with the test team to develop system integration test scripts and ensure that the testing is done

according to a phased plan.

• Interacted with client user teams at various associate levels to analyze current processes and to design

business processes utilizing UML as well as documented process flow diagrams utilizing Visio.

• Responsible in identifying, assess, and document business requirements. Recommending business

priorities, and advising business on options, risks, and costs.

• Conducted research to determine if solutions to business requirements currently exist within or outside

the business unit, and if not, whether new solutions are feasible.

• Utilized Agile by working with the technical team and product owner to break down user story

complexity, prioritize, get level of effort estimates, create the project plan, baseline and update the plan

through life cycle.

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• Emphasized on face-to-face communication (Agile ) over written documents when the team is all in

the same location.

• Forecasted business costs and documented present scenario budgets for client.

• Brainstormed possible risk scenarios, thus formulating and implementing ad-hoc solutions to stay within

project budget.

• Worked closely with the project manager and the management team to understand business requirements

and thus bridge the gap between present applications and applications that would be developed and

implemented.

• Analyzed the impact of proposed solution across the business, develop use cases to explain/demonstrate

business requirements/specifications to IT team, and contribute a business or process perspective during

design reviews.

• Interacted with functional team, development team and end users of Finance, Order to Cash, and

Procure to pay departments, to study their business process.

• Assisted the quality management team to ensure that requirements documentation can be easily

translated into test plans, and ensure that the proper testing plans have been completed.

Environment: MS Office (Visio, Excel, Word), MS Project, UML, and Quality Center, Agile

Fresenius Medical Care Waltham, Massachusetts

Aug’2009- May’2010

Business System Analyst

Project involved implementation of a web based claims processing and management application. This

application was used to manage health insurance claims electronically providing real-time patient insurance

information. Data is automatically translated to meet HIPAA compliance standards and the privacy of

transactions is protected.

Responsibilities:

• Elicitation and analysis of end user requirements and information download to the development

team.

• Participated in formulation of the Project Plan and Scope, preliminary and definitive Budget estimation.

• Initiated JAD sessions with End Users using one on one and group interviews techniques to better

understand the requirements.

• Created extensive use case, activity and sequence diagrams of the required system to enable clarity on

project goals.

• Created System Specification Document, Requirement Specification Documents, Use Case Models, and

Work Flows.

• Updated and mentored end users throughout the Development Life Cycle with bi-weekly presentations

and webinars

• Created Database Objects like Tables, Stored Procedures, Views, Triggers, user defined data types and

functions by writing complex queries and joins

• Maintained Change and Traceability Matrix throughout the project keeping track of the scope, timelines

and budget of the project.

• Collaborated with development team to determine the security access and its tracking to ensure privacy

of End users.

Environment: MS Project, SQL, RUP, Rational Requisite Pro, Rational Rose, Clear Quest, MS Visio,

HTML,

Windows 2000/XP, Mercury Test-Director.

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HSBC, New York, NY

Feb’2009 –Jul’2009

Business System Analyst, Capital Market Solutions

HSBC provides various financial products and services to consumers, small businesses, and commercial

clients. HSBC deployed full services HSBCnet for complete banking solutions for their clients. HSBC wanted

to upgrade their Global Market Solution services to better serve their clients.

Responsibilities:

• Strong Financial Domain knowledge in Fixed Income & Derivatives

• Managed requirements from system users and preparation of business requirement documents using

Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype

and overall system.

• Created UML based diagrams using Rational Rose for Use Cases and Activity Diagrams, for better

understanding of the layout of the new process.

• Assisted the Project Manager in preparing the Project Development Plans.

• Involved in identifying and tracking Project Issues and Risks.

• Gathered the functional and business requirements by conducting JAD sessions and participatory Design

Sessions involving major leads from the Technical Department.

• Gathered requirements and participated in database design and development as well as report design and

development, testing plan co-development and quality assurance.

• Developed Business Requirement Document and Use Cases Specification for various Use Cases.

• Worked with the Development and QA team in creating a demo website for UAT.

• Created UAT test scenarios and test cases and coordinated UAT.

• Generated Executive Problem Management Reports in excel.

• Helped many business clients in getting right and precise information for making better decision.

ENVIRONMENT: Rational Rose, UI Design, Rational Requisite Pro, MS Office Suite, MS Project Plan,

MS SharePoint, Business Objects

Automatic Data Processing Inc. (ADP), Hyderabad, India

Jun’2006 - Dec’2008

Technical Analyst

• Worked with the global business units to develop a Business Requirement Document (BRD)

• Acted as the main liaison between corporate business managers and IT division

• Provided Payroll Reporting solutions to all stakeholders by collaborating with different departments

• Hands-on experience implementing, and supporting Enterprise Payroll Processing Services including

ADP Reporting, Enterprise HR, Time & Attendance, Reportsmith, and Health & Benefits.

• Efficiently managed client relationships by supervising frontline, Level 2-Advanced support and Level

3-High-end support.

• Implemented effective client satisfaction strategies by identifying and eliminating root cause of the

problem, prioritizing cases, coordinating with R&D, and product specialist teams.

• Provided Seibel Customer Relationship Management (CRM) training to pilot teams.

• Conducted weekly global team meetings to streamline the process and resolve critical issues.

• Created Value ads and Job aids for different types of burning issues in the process.

Environment: Seibel CRM, MS Project, ADP Reporting, ADP Enterprise HR, Health & Benefits, SQL,

Clear Quest, MS Visio, HTML, Windows 7.

ACADEMIC BACKGROUND

• Master of Business Administration - Finance, West Virginia University, Morgantown WV

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• Bachelor of Computer Science, Osmania University, Hyderabad, India

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