Customer Service Administrative Assistant

Terrance Whyte

***** ******* **** *** *** *** ~ Orlando, FL 32817

407-***-**** ~ ********.*****@*****.***

~ CAREER OBJECTIVE ~

Seeking a challenging position as an administrative assistant within the

health and medical field; allowing me to further utilize my existing skills

and knowledge while achieving career growth.

~ EDUCATION ~

Bachelor of Science; Health Administration, 2011

University of Central Florida, Orlando, FL

GPA: 3.33

Associate of Arts; Radiologic Science, 2009

Valencia Community College, Orlando, FL

~ SUMMARY OF QUALIFICATIONS ~

6 years experience in an administrative/customer service role.

HIV Certification; current.

Member of Health Service Administrators of University of

Central Florida; 2010- Present.

Knowledgeable of most hospital compliance regulations and

health care laws.

Strong organizational, analytical, and interpersonal skills with

customer service as a top priority.

Employee of the Month, Signius Communications, Orlando FL; December

2006.

Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook.

~ PROFESSIONAL EXPERIENCE ~

Patient Care Advocate /Assistant Manager

2011-Present

Curascript, Orlando, FL

- Coordinated work flow among 2 consultants and supervised 50 support

staff.

- Prioritized and delegated task; provided motivation and

direction to create positive work environment

and ensure accurate, on time completion

- Handle customer service inquiries from members, providers, physicians

and internal and external clients related to pharmacy benefits.

- Work to research and resolve problems in a timely manner; Assist

members in understanding and maximizing the use of their pharmacy

distribution program.

- Maintain accurate and complete documentation of all inquiries in

order to continuously improve the customer service process and reduce

potential legal concerns.

- Work with other operational departments to research and resolve mail

order and claims issues and respond to members within performance

agreement guidelines.

Assistant Administrative Coordinator

2007 to Seasonal

Assured Home Health Care, Bunnell, FL

Manage office in supervisor's absence; provide timely

assistance to information requested by staff.

Assist supervisor in coordinating methods of recruitment which has led

to high enrollment levels.

Established an on-call staffing schedule and supervise correct and

effective job assignments.

Monitor payroll to ensure accuracy and prepare daily operations

reports.

Administrative Internship 2011

Supplemental Health Care, Orlando, FL

Managed the organization of all medical files for healthcare

professionals.

Monitored compliance documents' expiration dates and

communicated with healthcare professionals to obtain current status.

Acted a liaison with internal and external contacts, requiring daily

phone and email contact.

Organized and filed all legal paperwork to ensure regulatory

compliance guidelines were met.

Service Agent 2008 to

2010

Alamo National Car Rental, Orlando, FL

Processed rentals while educating customers on rates, terms, and

conditions; kept strict records on all

daily activities and transactions.

Managed customer questions and complaints and responded to inquiries

regarding the city's attractions and accommodations.

Complied with company quality and accuracy goals and ensured duties

were completed correctly.

Performed preventative maintenance on office equipment.

Customer Service Representative 2005 to

2007

Signius Communications, Orlando, FL

Achieved the highest percentage of resolved customer complaints by

assisting customers with inquiries and complaints in a cordial and

competent manner.

Evaluated customer requests and concerns and made decisions that were

effective and efficient.

Amended technical issues related to software programs by assessing and

correcting the complication.

Maintained daily information logs and query worksheets for vital

record keeping.

~ VOLUNTEER WORK ~

Florida Hospital East Orlando

2008 to 2009

Assisted nurse administrators: handled patient files, assisted in

payroll administration, oversaw hospital compliance regulations.

Terrance Whyte

10142 Eastern Lake Ave Apt 101 ~ Orlando, FL 32817

407-***-**** ~ ********.*****@*****.***

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