Customer Service Manager

Tony Vega

Brandon, FL

******@*****.*** - 813-***-****

A flexible and versatile professional - able to maintain a calm attitude under pressure, without losing focus. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Work Experience

Sales Representative

Nielsen Company - Tampa, FL

March 2013 to Present

Driving to selected homes, within a designated territory.

Approaching randomly selected houses without an appointment.

In-person interviews with families to ensure they meet established criteria

Inputting collected data into a computer and/or iPhone

Recruiting families and getting them energized about participating in the Nielsen TV Ratings.

Sales Consultant

AMS RETAIL SOLUTIONS

September 2011 to Present

Directly responsible for the merchandising of all Bosch, Dremel, and Skill tools.

Analyze & provide market sales trending to Home Depot and the Bosch team.

Formulate marketing promotions to increase sales and grow market share for 5 Home Depot’s.

Directly involved with the acquisition of front end and main aisle presence for Bosch Products.

Directly responsible for resets execution plans, follow plan-o-grams and serve as a liaison between Home Depot and Bosch.

DIRECTV SITE MANAGER

MASTEC

July 2010 to April 2011

Oversee DirecTV operations and provide impeccable customer service:

Developed and implemented strategic marketing plans for DirecTV and Mastec in West Florida:

Won over a highly sceptical team of over 100 field technicians, as the first manager in the Tampa market to meet and exceed company expectations:

o Took immediate, decisive steps that repaired poor market performance, rebuilt trust with upper management and cemented a solid performance that have to the present day

Field Service Manager

Dish Network - Boston, MA

August 2007 to July 2010

Manage all aspects of day-to-day operations in the Boston market:

o Demonstrated strong crisis management skills under stress

o Directly responsible for opportunity identification, goal-setting and motivation to drive results

o Implemented strategies for cost reduction, productivity gain and revenue growth

Skills

Sales Consultant Computer Savvy Customer Service Merchandising Experience Fluent in Spanish

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