Project Manager Management

PAMELA LEE PARKER

***** ***** ***** ***** . ******** City, oklahoma 73162

Residence: 405-***-**** Cell: 405-***-**** Email: ***********@***.***

Objective: Seeking a position as an accounts management professional

utilizing extensive software knowledge, accounting skills, administrative

expertise and trusted agent background.

Profile Summary

. 20 years experience awarding, monitoring and interpreting contracts,

implementing terms, and maintaining contract files.

. 18 years advanced software experience including Lotus Notes, Microsoft

Office and Yardi.

. 7 years of bookkeeping and budgeting experience; accurately maintained

accounts for $48 million dollar facility.

. 20 years experience authoring and editing office correspondence for 7

personnel; created reports and effectively distributed information,

managed office facilities and orchestrated meetings.

. 7 years office leadership; supervised office personnel in daily

implementation of policies and procedures, assigned duties to outside

vendors, administering benefits, and conducted training for new

personnel.

. 20 years experience working in a team oriented environment; works

closely with other groups to deliver quality products in a timely

manner, meeting objectives and milestones according to plan.

. 20 years customer service, including call center experience, building

and cultivating customer relations with customers and tenants in

banking and property management environments.

. Exceptional skills in planning, programming, budgeting processes and

overall operations management of a $48 million dollar facility.

PROFESSIONAL EXPERIENCE

Assistant Manager/Site Bookkeeper, VTA Oklahoma City, LLC, Oklahoma

City, OK

November 1, 2013 - Present 40 hours per

week

. Manages more than 70 commercial properties in a 700,000 square foot

office complex utilizing Yardi software while interfacing as central

point-of-contact and office liason for tenants, vendors, and the

public, maintaining exclusive control over manager's appointments, and

screens all calls and visitors. Schedules appointments, refuses or

reschedules appointments for management. Schedules and organizes

vendor events. Organizes and schedules office luncheons. Develops

relationships with tenants while corresponding regularly regarding

associated accounts. Handles incoming correspondence for office,

independently replies to incoming mail not needing management

attention, establishes priorities. Creates all correspondence and

reports, reads and reviews for accuracy all outgoing correspondence.

. Independently conducts site visits with tenants; notes conditions and

assesses needed repairs or improvements. Follows up on needed repairs

and improvements, inspecting them as condition of payment to vendor or

contractor.

. Trains and directly supervises 1 employee, and supervises the

activities of maintenance, security and janitorial personnel.

Supervises all personnel activity as the sole Human Resources liaison,

assists employees in establishing and administering corporate benefits

on an ongoing basis. Files any workers compensation claims. Conducts

new employee orientation and facilitates all payroll actions

. Reviews, analyzes, and implements all lease terms; assists with

completion of all RFPs; verifies accuracy of all documents and sets up

terms on the system; maintains 70 file records; processes all forms,

documents and correspondence for site. Creates and maintains all

managerial reports. Implements, monitors, and executes terms of all

lease and vendor contracts, serving as project manager on some space

build-outs. Creates annual budgets and obtains corporate level

approval. Accurately implements and executes approved budget and

monitors expenditures while making recommendations to improve

efficiency. Creates cash flow budgets monthly, explains variances,

creates and maintains all financial reports related to site.

. Codes/inputs $50,000 accounts payable, $600,000 receivables monthly;

reconciles receivables, trial balance and rent roll monthly;

reconciles and maintains $1,000 petty cash for the office. Acts as

liason for software and accounting department. Runs all payables and

receivables aging reports weekly; researches variances monthly and

provides explanations for management; develops and implements plans of

action for resolution.

. Reconciles and maintains inventory for janitorial and office supply,

avoiding shortages by housing them in specific locations within the

facility, thereby avoiding unnecessary redundancies. Manages liability

insurance claims and renewals for site.

Assistant Manager/Site Bookkeeper, Standard Mgmt Company, Oklahoma

City, OK

April 10 2006 - October 31 2013 40

hours per week

. Manages more than 70 commercial properties in a 700,000 square foot

office complex utilizing Yardi software while interfacing as central

point-of-contact and office liason for tenants, vendors, and the

public, maintaining exclusive control over manager's appointments, and

screens all calls and visitors. Schedules appointments, refuses or

reschedules appointments for management. Schedules and organizes

vendor events. Organizes and schedules office luncheons. Develops

relationships with tenants while corresponding regularly regarding

associated accounts. Handles incoming correspondence for office,

independently replies to incoming mail not needing management

attention, establishes priorities. Creates all correspondence and

reports, reads and reviews for accuracy all outgoing correspondence.

. Independently conducts site visits with tenants; notes conditions and

assesses needed repairs or improvements. Follows up on needed repairs

and improvements, inspecting them as condition of payment.

. Supervises and trains 1 direct report, while also supervising the

activities of all maintenance and contract personnel. Serves as the

sole Human Resources liaison to assist employees in establishing and

administering corporate benefits on an ongoing basis. Files any

workers compensation claims. Conducts new employee orientation and

facilitates all payroll actions

. Reviews, analyzes, and implements all lease terms; assists with

completion of all RFPs; verifies accuracy of all documents and sets up

terms on the system; maintains 70 file records; processes all forms,

documents and correspondence for site. Creates and maintains all

managerial reports. Implements, monitors, and executes terms of all

lease and vendor contracts, serving as project manager on some space

build-outs. Creates annual budgets and obtains corporate level

approval. Accurately implements and executes approved budget and

monitors expenditures while making recommendations to improve

efficiency. Creates cash flow budgets monthly, explains variances,

creates and maintains all financial reports related to site.

. Codes/inputs $50,000 accounts payable, $600,000 receivables monthly;

reconciles receivables, trial balance and rent roll monthly;

reconciles and maintains $1,000 petty cash for the office. Runs all

payables and receivables aging reports weekly; researches variances

monthly and provides explanations for management; develops and

implements plans of action for resolution. Acts as liason for software

and accounting department.

. Reconciles and maintains inventory for janitorial and office supply,

avoiding shortages by housing them in specific locations within the

facility, thereby avoiding unnecessary redundancies. Manages liability

insurance claims and renewals for site.

Client Services Representative, Chase Bank Securities Safekeeping,

Oklahoma City, OK

April 15, 2005 - April 9, 2006 40

hours per week

. Assisted customers with trading questions, investigated issues using

Remedy software, and followed up with responses to customers, tracking

all inquiries to their conclusion.

. Monitored and responded to over 50 emails and web inquiries daily to

resolve concerns.

. Completed all actions to set up new accounts and maintained current

customer accounts.

. Utilized invoicing database to contact customers; resolved

delinquencies, arranged fee payments.

. Maintained databases documenting communications with customers

detailing actions taken and finalized data products for recurring

management review to ensure quality and compliance.

Administrative Assistant, JP Morgan Trust Co, Oklahoma City, OK,

February 21 2000-April 14, 2005 40 hours per

week

. Managed approximately 130 real estate properties held in trust with an

estimated combined value of $5 million, and 50 mortgages with a

combined value of $2 million, ensured accountability. Organized and

maintained all mortgage and trust property files. Organized and

maintained all vendor insurance files.

. Accurately screened all calls and visitors, made appointments,

maintained calendars for management and conference room. Prioritized

daily work and rescheduled or refused appointments. Prepare all

correspondence and reports. Handled all incoming mail and replied

independently to routine correspondence. Proof-read all outgoing

documents for accuracy. Made travel arrangements for managers.

Attentive to mail needing sensitive handling. Provided support for

manager and client meetings.

. Main point-of-contact for the facility, assisting customers with

property related issues and researching investment issues, tenant

repairs and insurance claims for property damage, and processing

$200,000 in payables and receivables monthly. Project management of

contract solicitations, bid review, contract award and monitoring for

repair work on trust properties. Conducted final inspections of work

as a condition of payment.

. Monitored property database for incoming properties and notified the

appropriate parties for property manager assignment. Completed

repairs on outgoing properties. Investigated all title issues for the

department and coordinated deed preparation with interested parties.

Submitted approval requests to management and co-trustees for final

approval. Initiated insurance and tax payments on all 130 properties;

billing approximately 20 co-owners for proportionate share. Saved

$2,000 by refilling homestead exemptions for 20 trust properties

occupied by Grantors of the trust. Traveled to other offices, such as

Fort Worth and Dallas, for training and to assist with work loads and

train new office personnel.

Member Services Representative, Integris Federal Credit Union,

Oklahoma City, OK

April 1 1999 -February 18, 2000 40 hours per

week

. Assisted daily over 300 Credit Union members with various cash

and account transactions, researching issues, following up with

solutions for members, and acting on their behalf to resolve

issues.

. Created and implemented teller cash sheet tracking daily cash in

each of the 5 teller's cash drawer. Voluntarily composed and

updated employee procedures for both the general office and

tellers.

. Entered $20,000 in vault transactions and reconciled deposits to

the General Ledger daily, and implemented charge-back procedures

on member accounts and reconciled bank accounts.

. Voluntarily assisted loan officer with 20 credit reports daily,

contacted members regarding their loans, and provided loan

documents to members for completion.

Education

BS Management - Computer Technology, University of Phoenix, Oklahoma

City, Oklahoma

AS Business Technology - Specializing in Computer Technology, emphasis

on Data Processing

Oklahoma City Community College, Oklahoma City, Oklahoma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate