Customer Service Manager
Resume:
Maurice Keith Thompson
*** *** ***** ******, *******, FL 32828
********@*****.***
Retail Manager/Warehouse Manager/Sales Manager
Overview More than seventeen years working and managing employees in retail establishments.
Recognized for delivering unparalleled customer service. Excellent communication skills,
sincere, and committed to providing
n quality customer service. A verifiable track record of success backed by impeccable
references. Areas of skills and expertise includes:
Exceptional Customer Service
•
New Product Introduction
•
1. Merchandising and Display
5. Budgeting/Record Keeping
2. Employee Management
6. Problem Solving
3. New Location Start Up Management
7. Inventory and Pricing Controls
4. Computer/POS Scanning Use
Wal Mart Orlando, FL November 2002 – August 2013
Employment Support Manager
Assist the Assistant Manager with the overall duties of the store. Coordinated with the
Unload crew and make sure all new merchandise is pulled to the store floor to be stocked every
night. Made sure all inventory control associates are doing nightly counts and binning. Assisted
with Customer Service issues with sensitivity and assuring all complaints are resolved within
the company’s policies and procedures Developed process and procedure for all warehouse
functions. Mentored and coach all warehouse associates on an as needed basis to develop a safe
working environment. Read and analyzed system generated reports to measure productivity and
efficiency.
Ensured customer satisfaction was met by maintaining expected stock levels to all store areas.
Reviewed all procedures such as loading, unloading, and check in, scanning products to the
designated area for the product movement process.
Lead Inventory Control Associate 2005 – 2009
Scanned all out of stock merchandise to be pulled from the warehouse to ensure customers had
merchandise available in the store area. Performed audits on department overstocked bins.
Researched and reconciled any variances, and report findings to the Receiving Manager.
Ensured all spec orders are tagged and moved accordingly. Inputted new bin locations at the of
the day. At times I provided communication and assistance to the Inventory Control Team on
resolution of inventory issues. Accurately counted products to be entered into the system.
Performed and assigned spot checks that are assigned by the Receiving Manger.
Sales Associate 2002 2005
Properly zoned departments so that the area was safer for customers to shop. Stocked each
department using shelf labels and build feature display for high selling merchandise items.
Provide excellent customer service to all customers. Cross trained to perform other duties to
ensure cohesive working environment. Provided leadership in driving sales and profitability by
achieving all established store goals.
Valencia Community College, Orlando, FL 2001 – 2002
Education
System Analysis
Seminole Community College, Orlando FL 1997 – 2001
Active in the community: Additional Skills Microsoft Office Suite 2007 & 10
Personal •
1. Family Time Able to Type 40 wpm
2. The Arts and Theater Inventory Control
3. Classical Music Order Processing, Forklift Certified
4. Ice Skating Departmental Coordinating with
Shipping
5. Exercise and Sales Departments, Pallet Jacks
Invoice Verification
References and Supporting Documentation Furnished Upon Request
Maurice Keith Thompson – ********@*****.***
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