Customer Service Data Entry

JEAN M. MINOR

*** * **** **.

Baltimore, MD *****-4229

443-***-**** or 563 3404 ext19 443-***-****

***********@*****.*** 443-***-****

Objective: Customer Service Representative with 10+ years of

experience in collections, data entry, cold

calling, problem identification and resolution,

and customer contact. Proven ability in handling

multiple accounts for past-due payments.

Excellent telephone/call center/10-key skills with

three years of college.

Skills, Qualifications, and Achievements

Skill Title Related Skills

Description Customer service-oriented, data entry, cold

calling, accounts management, interpersonal

communication skills, problem solving,

telemarketing, sales skills. Types 35-40 wpm,

MS

Word, data entry.

Work Experience

Period 7/2009 - present

Employer University of Maryland Hospital

Job Title Medical Record Clerk

Responsibilities Data collection, Pulling Records, Scheduling

Period 07/18/2005 - 09/17/2008

Employer Pace Financial Solutions, Baltimore, MD

Job Title Collector Customer Service Representative

Responsibilities Contacted clients to arrange payments on

delinquent accounts and returned checks.

Handled telephonic inquiries from attorneys

and credit counselors to resolve issues.

Performed data entry and carried out various

office procedures on a regular basis.

Period 09/14/1997 - 05/09/2004

Employer Metris Company, Baltimore, MD

Job Title Collector IV

Responsibilities Contacted over 200 potential customers daily.

Collected on accounts that was seriously

past-due and made arrangements for payment.

Collaborated with credit counselors to

negotiate a settlement to pay off outstanding

debt. Notified credit bureau concerning

customers accounts. Performed administrative

functions while handling general inquiries.

Education

Morgan State Pre-Med (3 years

University,

Baltimore, MD

Dunbar High School Graduated

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